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Reviews

Average Ratings

4.1
Average based on 42 reviews
  • Excellent experience in leasing new Sonata

    My wife and I were very impressed with CK, our salesman, and the professionalism at this dealership. I felt we received a very fair deal with no p...

    Dealer Response

    We're glad to hear you love the new Sonata, Mick! Thanks for taking the time to share feedback regarding your recent purchase from Joseph Airport ...


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    My wife and I were very impressed with CK, our salesman, and the professionalism at this dealership. I felt we received a very fair deal with no pressure. Love the new Sonata!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're glad to hear you love the new Sonata, Mick! Thanks for taking the time to share feedback regarding your recent purchase from Joseph Airport Hyundai. It was a pleasure working with you and we look forward to continuing to do so in 2015.


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  • Shopping here made me hate car buying.

    Sales staff needs major work on customer service. Sales manager would rather take cars to an auction then to make a customer a deal more than $500...


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    Sales staff needs major work on customer service. Sales manager would rather take cars to an auction then to make a customer a deal more than $500 off sticker. Sad service and will never return. Sales manager should be fired for talking to customers the way he does.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • 2nd car from them and left happy again

    We bought my wife's car there a few years back and when I just wasn't happy with my new car purchase from another dealer they worked with me to mi...


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    We bought my wife's car there a few years back and when I just wasn't happy with my new car purchase from another dealer they worked with me to minimize my losses on my new car to get me into something I really liked, they worked hard and got me a great rate, and great price on and awesome car. For as long as I'm buying cars I will probably be buying them all from Joseph Airport Hyundai.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Joseph Airport Hyundai

    I had a great experience purchasing my car at airport Hyundai. Bob and Don were awesome. I will definitely recommend this dealership to family and...


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    I had a great experience purchasing my car at airport Hyundai. Bob and Don were awesome. I will definitely recommend this dealership to family and friends.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Tried to sell me a new tire

    I asked service to check a tire losing air on two different oil change occasions. The first time they just didn't do it. The second time they said...


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    I asked service to check a tire losing air on two different oil change occasions. The first time they just didn't do it. The second time they said I had 'foreign objects' in the tire and that I needed a new tire which they had already priced out for me(approx $150).. When I stated to the service manager that the other three tires had 'foreign objects' in them and they weren't losing air he snapped at me saying he goes by what his tech tells him. These people were lazy and couldn't water test a tire for me? Really?? Then to insult my intelligence?? I won't go back to them ever....

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • New Subaru Owner

    The dealership went out of their way to help us get the car we wanted. We are completely satisfied with our experience and with the car.

    Dealer Response

    We're pleased to hear that you're completely satisfied with your purchasing experience here at Joseph Airport Hyundai as well as with your new car...


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    The dealership went out of their way to help us get the car we wanted. We are completely satisfied with our experience and with the car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're pleased to hear that you're completely satisfied with your purchasing experience here at Joseph Airport Hyundai as well as with your new car! We were happy to help make sure you got exactly what you were looking for. If we can be of any assistance again in the future, don't hesitate to let us know!


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  • best experience

    This is by far the best car buying experience I have ever had. I really appreciate the salesman Bob Blalock, he was wonderful and really contribut...

    Dealer Response

    We greatly appreciate your kind feedback, Kent, and we're very pleased to hear you had a great experience working with our team here at Joseph Air...


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    This is by far the best car buying experience I have ever had. I really appreciate the salesman Bob Blalock, he was wonderful and really contributed to the great service that i got when I bought my car. All of the people here are very low key and very low pressure. The finance manager Seth that I dealt with was also very good. I would give them 10 stars if it went that high.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We greatly appreciate your kind feedback, Kent, and we're very pleased to hear you had a great experience working with our team here at Joseph Airport Hyundai throughout your purchase. We value your business and look forward to another opportunity to work with you again in the future!


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  • New Car

    Currently live in Cleveland but moving to Cincinnati. At Joseph Airport Hyundai I had a great Deal on my NEW!!! 2015 Sonata Hybrid. The buying pro...

    Dealer Response

    Thank you for taking time to share feedback regarding your recent car purchase, Arish! We're happy to hear this was a smooth process from the time...


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    Currently live in Cleveland but moving to Cincinnati. At Joseph Airport Hyundai I had a great Deal on my NEW!!! 2015 Sonata Hybrid. The buying process was over the phone and I let them know where they need it to be for me to buy the car. After a few minutes "Darrell Smith" got back on the phone and told me they would be able to meet my expectations. Also, very important to note, I had several questions and Darrell was very quick to respond and detail in all the information provided. I stop by the dealership and everything was ready. I came back to ask a few more question about the navigation and the help I received was fantastic. I would totally recommend to buy from Darrell and Joseph Airport Hyundai. "Arish" from Cleveland.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking time to share feedback regarding your recent car purchase, Arish! We're happy to hear this was a smooth process from the time we started working with you over the phone all the way until you were able to stop in and purchase the Sonata. We were happy to answer all of your questions and make sure you understood everything about your new vehicle. If there is anything we can help with in the future, don't hesitate to let us know! Thanks again, and we hope your move to Cincinnati goes smoothly!


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  • Poor sales - very vague and misleading.

    I spoke with internet sales and made an appointment to do a test drive which pretty far from my home. I told them I had a trade in and was led to ...

    Dealer Response

    I apologize for the experience you had at our dealership, as we greatly appreciate you making the drive over to look at a new vehicle. We have a p...


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    I spoke with internet sales and made an appointment to do a test drive which pretty far from my home. I told them I had a trade in and was led to believe that I would get an appraisal for that vehicle during my appointment. While I was there I asked 4 times about getting an appraisal and was steered away from that conversation until I was told "We will give you an appraisal at the time you are ready to buy." When I stated I was led to believe that I would receive an estimate from your internet sales staff I was told "Well, their job is to get you in here - so you can do a test drive and buy. Hands down they were vague, misleading and borderline dishonest. He should have just said that to begin with when I asked. In addition, I stated well then can I get payment information based on this interest rate and he REFUSED to write any estimate of possible payment information until "I was ready to buy." In addition, stated "the internet price is basically the sale price" and "we don't adjust the price much" - which is about the 3rd thing I don't believe. Apparently my time isn't as valuable as theirs.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    I apologize for the experience you had at our dealership, as we greatly appreciate you making the drive over to look at a new vehicle. We have a process in place for when someone comes in to test drive a vehicle, following with the trade appraisal and then on to financing, and we are sorry that this didn't work out as planned for you. In regards to the price adjustment, it's our best practice to show the best possible price for each vehicle on our website, that way there isn't a lot of negotiating that needs to happen at the dealership. It's been our impression that customers don't like, nor appreciate this, and this is our way of making sure our customers get the best possible price for the vehicle up-front. Your time and consideration are important to us here at Joseph Airport Hyundai, and we'd like to apologize for any inconvenience this caused you. If there is anything we can do to help in the future, please don't hesitate to let us know. Thank you, Jeremy Barnhill, General Sales Manager


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  • Great Service

    I had a great experience here. Bob Blalock and Darrell Smith were great to work with. They didn't pressure me at all. Darrell took everything I sa...

    Dealer Response

    We're glad to hear you enjoyed working with our team here at Joseph Airport Hyundai to purchase your new car! It was a pleasure working with you, ...


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    I had a great experience here. Bob Blalock and Darrell Smith were great to work with. They didn't pressure me at all. Darrell took everything I said that I wanted into consideration and ended up finding me a great car.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're glad to hear you enjoyed working with our team here at Joseph Airport Hyundai to purchase your new car! It was a pleasure working with you, and we look forward to continuing to do so in the future. Be sure to let us know if anything comes up that we can assist with!


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