Signature Auto Group

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 2, 2019

    Drove here from Wis for a second time,well this time was worse than last I could see the truck was a piece of junk that had been spray bombed but I said... maybe it runs good even though I had been deceived by internet pictures once again ,so after a talk with Dave that has got to be the most arigant man on the planet I walk over to the truck and not to my surprise they couldn't get to run ,after about 15 jumps and a half a can of starter fluid it turned over so that's good we let it ruff idle for about 10 min now time for test drive my brother and I get in the truck and off we go to the end of the parking lot right at the edge of a busy road where the truck gave up the gost right there on the spot !!! Thank God we never made it to the road if the truck would have lerched to a halt in the middle of traffic it would have been a bad wreck ,my conclusion please don't buy from these people they make the trucks look just good enough to get them out the door all they have is high mileage junk warning warning do not buy here ,one of the sales men told me they sell most of there stuff on eBay so that's how they stay in businesses and they only except cash or cashier's check no debit so buyer has no way to stop payment crooks!!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 13, 2019

    We bought a F450, it lasted a week the truck started to die. We had to spend over 12k to have engine rebuilt and contaminated fuel system replaced. Signature... wouldn't postpone any payments while we were with out a truck for 3.5 months. Didnt offer to help pay for anything. We still owed 6k on the loan, they didnt offer to forgive the loan in lieu of 12k in repairs. Gas tank had water in it, fuel pump had metal and rust in it, which fouled the fuel injectors on a diesel Entire engine rebuilt, including 2 new pistons BEWARE. I only gave them the one star so this would post.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 27, 2018

    HIGHLY RECOMMENDED!! Was an absolute pleasure doing business! Even though it was a very busy Saturday morning, Mark and the guys had our deal sealed in... less than an hour! We L O V E our family bus! WE WILL BE BACK, AND WE WILL RECOMMEND TO EVERYONE WE KNOW! **THANKS FOR THE GREAT DEAL GUYS, THE KAISERS!**

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    January 6, 2018

    I was looking for a used work van with a extended cargo section they had several to choose from in good condition at a very good price. I ended up buy... one and very pleased with the van. The whole process went smoothly with no hassles, Eric was my salesman he was low key and pressure free plan on using him again in the near future

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    May 24, 2017

    Drove an hour and a half to buy a van from them. Very nice guys but unhappy with the purchase. We had a list of thing's to fix before I came back to... pick it up and none of it was done. I heard we will get you the parts and then never heard anything again and all contact was lost. Very unimpressed with them in that department. Missing spare tire, broken mirror, tires are painted to hide flaws along with many other areas on the van. Make sure you check and double check everything before you leave.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 22, 2016

    Dealt with Kevin; knows his vehicles, pleased with the service.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 23, 2016

    we bought a 2011 e-450 from them, they were super friendly and professional. I would like to thanks specially Tony , he even got us directions that would... avoid the traffic during the rush hour.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2016

    Brent, Cheryl and Kevin are good people to work with. The facility is neat and orderly and the personell are all very pleasant. Just bought my second truck... from them, and I still have the first, and I'm sure I'll be back for my next one.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2014

    I have traded more than one vehicle over the past three years at Signature. Cars, delivery trucks and work trucks. I was never disappointed by service,... price or quality of the vehicle. Most of all they always disclose everything they know about their used vehicles and if I ever had an issue with anything the dealer took care of it promptly with minimum fuss. They even searched for a specific truck that I was looking for -- and found it. They are honest and trustworthy based on my experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 3, 2014

    I represent Home of the Sparrow, Inc. Home of the Sparrow is a 25 yr. old not for profit agency that provides shelter and services to homeless women and... children in Northern Illinois. We operate five Sparrow's Nest Thrift Store and Donation Centers and they all sell gently used furniture. We offer a free furniture donation pickup service using box trucks. One of our trucks became inoperable so we needed another one. I saw Signature's facility off of Pyott and gave them a call. I found the whole team to be courteous, professional and responsive: Brent, the General Manager, Nick and Tony in Sales, and Jason in Maintenance. Not only did Signature work with us in finding a great truck for our needs, they also towed our inoperable truck from a location in Lake Zurich and gave a very fair trade in value. Brent even offered to lease us a truck at an extremely competitive rate while we were out looking for another. Signature has several trucks and vans on site at all times. They all are clean and well maintained at very fair prices. I would highly recommend Signature to anyone looking for a used box truck or van. Kevin Campbell VP Retail Home of the Sparrow, Inc.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews