I needed a car and fast and these guys took great care of me. Richard especially.
My wife and I had been in an accident, and had to find a new car. We went to the lot looking for a Mazda CX-5. We were assisted by a salesman, Rick. He... was great! It felt like we were chatting with a friend. We went for a test drive, and he gave us the information to start with so we knew what we needed when we purchased. When we arrived back to purchase, Rick remembered my wife and I by name. They went over the numbers with us, and let us know what they could help us with. They found a comparable vehicle, the Toyota Rav4, that suits us even better than what we were originally looking at. Rick traveled to Lansing that day, picked us up at home on his way back so we didn't have to worry about how to get to the dealership. By the time we got to the dealership to finish the exchange, it was near 10pm. Rick and his manager stayed to clean up the car, and stated we could bring it back in for the detailing that it didn't get. To top it all off, Rick reached back out to us the next day to make sure we were happy with our purchase. You can't find great service like this anymore!!!!
Recently bought a car from this dealer. Sales person was very professional and friendly. Had the car in for its first service about 2 months later and... again had an amazing experience. Everyone was very friendly and appreciated my business. Everything was done in a timely manner and I've always gotten my car back clean and spotless.
It was at the buying process that they lacked ethics. Several years ago as I was about to make the deal I was referred to the credit guy to see if I was... approved first and for how much. After a very long time, he prepared the paperwork and had me sign what was supposed to be the credit approval papers, which were the sales papers for the full amount. Additionally they had slipped in a service contract for $500 on the bottom page. The top page which I signed did not show it. Don't know how they did that. Anyway, they are the worst. Clearly this is an honest rating not one of those fake 5 star ones from employees and friends.
My family has several cars from Elite. Always great sales and service departments.
will say was totaly shocked from the last time i was here. That new manager ryan knows how to handle people. the wait wasnt long and my car was washed.... times are changeing at this dealership.
Wow...what a difference in this dealership!! I've tried to purchase a vehicle a year ago from Elite and the experience was awful. I came in a few weeks... ago to try it one more time because they are local and the new sales team and manager were soooo nice and helpful. They helped me get into an affordable used car and gave me a really great price on my trade in!! The new used car sales manager is a great guy...it's apparent how he trained his team because they really care about what your needs are. I will definitely be sending people to Elite now with the new sales team in place!! thanks so much Chuck and team!!
This new Staff lead by Chuck Shemwell has far surpassed any sales staff I have EVER dealt with the whole time I've purchased vehicles. Chuck and his team... work harder than any sales people I've ever encountered to get you the best price possible on a used vehicle. The trade in offers are outstanding as well!! Thanks Elite Motor Mall!! I will be a return customer for sure!!
Purchase a used 2006 silverado from used car lot great truck and service, plus got a good trade value for my monte carlo.My sales person Paul Hanks did... a nice job with the deal.The truck needed a small repair on the door before we would pick it up.They fixed it in less than an hour. all in all it was a good day.Thanks AAAAAA+++++++
I read some of the earlier negative reviews, and I have to say, these reviews don't describe the experience I had there. My nephew bought a truck from... them, and he's been very happy with it. I brought my car and my van in for service, and found the work they did on my vehicles to be first-rate. It seems they have a whole new management team, and are committed to doing everything right. I'll go back again!