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Reviews

Average Ratings

3.0
33 lifetime reviews.
  • Very Nice People!

    My husband and I went to Fremont Cadillac Buick GMC after having shopped extensively online. We went to two other dealers prior to arranging to st...


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    My husband and I went to Fremont Cadillac Buick GMC after having shopped extensively online. We went to two other dealers prior to arranging to stop by Fremont in our quest for a new 2014 CTS. I don't leave reviews on websites that often but these guys definitely deserve some recognition for the level of professionalism they operate their establishment. My husband and I agreed that these guys stand out from the rest. Kudos Fremont Cadillac Buick GMC! (=

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Carlos

    The service department is horrible Complete waste of time There too busy answer the phone let alone service ones vehicles


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    The service department is horrible Complete waste of time There too busy answer the phone let alone service ones vehicles

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • moe moe

    Good reliable cars for sale. Also really good rates. You won't be disappointed.


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    Good reliable cars for sale. Also really good rates. You won't be disappointed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • oil change

    Waiting over 5 hours in the lounge for an oil and filter change. Almost the same time waiting on my previous visit to change the oil.....no more v...


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    Waiting over 5 hours in the lounge for an oil and filter change. Almost the same time waiting on my previous visit to change the oil.....no more visits here.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service on my buick

    waiting 5 hours in the lounge for a change of oil and filter.......terrible


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    waiting 5 hours in the lounge for a change of oil and filter.......terrible

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Poor customer support after purchase

    Finance team doesn't respond if you want to cancel the existing policy.


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    Finance team doesn't respond if you want to cancel the existing policy.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Awesome Service Team

    There's never been a time to where the overall service hasn't been awesome. From the moment I drive into the minute I pick up my vehicle, the staf...


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    There's never been a time to where the overall service hasn't been awesome. From the moment I drive into the minute I pick up my vehicle, the staff is kind, patient and motivated. I've even had the pleasure of the technicianthat worked on my car come out and speak to me just to say hello. A small gesture with a huge positive impact.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • 5K 6 month service

    Went in for a service. had called and they said it would take 1 - 2 hours. I was willing to wait, When I got there they said they had to to two re...


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    Went in for a service. had called and they said it would take 1 - 2 hours. I was willing to wait, When I got there they said they had to to two recall checks for a taillight check and a folding seat lock check and it would take 3-4 hours. Had I known I would have dropped night before. had to get shuttled home. It seems they should have known there was a recall check and contacted me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Old School Customer Service

    I bought a used 2012 Cadillac Coupe and at the time the vehicle checked out without any problems. A month later my wife noticed an oil seepage i...


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    I bought a used 2012 Cadillac Coupe and at the time the vehicle checked out without any problems. A month later my wife noticed an oil seepage in the garage coming from the Caddy. To my surprise I was a bit taken back and realized that I did not purchase an extended warranty. To my dismay I had no other recourse but to contact GMC Fremont about the issue. They asked to bring in the vehicle to inspect. What they found was an oil leak coming from the timing belt cover. This issue did not happen until after I purchased the vehicle. Since I did not buy a warranty and was advised that the factory warranty ran out, I was shocked and confused moreover did not plan to pay this unexpected repair bill. Rocio (Rosie) was my Service Advisor who broke the bad news to me but she did mention under the circumstances of buying the vehicle she was going to talk with her Manager to see what they can do about this problem. As you can imagine I really was frustrated about this whole ordeal but with Rose's calm, cool demeanor and collected critical thinking she put me at ease. Needless to say the Service Manager was empathetic to my plight and agreed that this was an unforeseen incident and offered to perform the repair and replacement of all items free of charge. I was relieved. Rosie and her Team managed to look at all circumstances of this issue but remained focus on satisfying the Customer. I cannot begin to say how refreshing it is to know that there are some Dealerships out there who believe in the 'old school' way of doing business with a firm hand-shake and the honor to back that up. Thank you Fremont Buick GMC you have won over a Customer for life!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Vehicle Purchase Review

    My Salesman "Walter" was a good guy. I would buy a vehicle from him again. He knew his product well and offered to have me come back if I needed...


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    My Salesman "Walter" was a good guy. I would buy a vehicle from him again. He knew his product well and offered to have me come back if I needed more explanation on the vehicles interior options and controls. The 5 stars I awarded above are based solely on Walter. Unfortunately there were other aspects to the sale of my vehicle that I would rate Negative 5 stars if possible. A word of advice, read everything very carefully and take pictures -- do not allow to be shown something (especially with numbers) on paper briefly and have it taken away. The things you read will come up again when you get to the finance room with a different person (I won't name names) and you might be in for a surprise. Anything you are paying for in the finance room should have been disclosed to you and accepted before you get to the finance room. I have purchased 5 cars prior to this and never had an experience like I did here, but perhaps nowadays it is normal to spend 8 hours buying a car and have the Finance guy be the complete opposite of your salesperson. That said, I would buy another Vehicle from Walter, my Salesperson.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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