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Such a smooth and easy experience
We had an exceptional experience with Mike Snyder leasing our new Tiguan. He was transparent, informative, and made the whole experience relaxing. Highly recommend this location.
Official VW customers for life
Micheal Snyder in sales In sales was fantastic! After getting jerked around by two other dealerships for hours we came here as a Hail Mary and not only was he up front and to the point but he was funny! Such a lovely experience and shed lot of light on the car industry and basically made us VW customers for life! Thank you Michael!
Avoid the Service Department
This review is for the service department. The only reason I am leaving a review is due to VW KM texting me & asking me for a review. I had a 7am appointment for an oil change. When I arrived they confirmed I had an appointment. At 9:20 I asked how much longer it would be. I was informed that they hadn’t started the oil change and it would another hour or so. So much for making an appointment! I told them to just give me my car. On the upside, I found Lee Rollins Firestone - honest service at much lower prices.
Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Steve Taylor General Manager email@example.com
Oil Change at VW Kearny Mesa.
75k mile oil & filter change, full inspection. Customer rep Reggie Nance was knowledgeable, efficient, and courteous. Excellent service, will return for future schedules factory service.
Thank you John for your kind words for Reggie! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Christian and Ruel made my experience very pleasant. I will definitely be back for all of my car services in the future. VW of Kearny Mesa is great!
Thank you CT! We are thrilled that Christian and Ruel and our team provided you with the best experience! We thank you for your continued business!
Drove from Irvine for this great service!
Great experience with JJ!! He followed through on his promises and notified us when the car we wanted was available! Cannot say how impressed we were by our experience. Drove from Irvine to Kearny Mesa VW and it did not disappoint. We will gladly return for future leases. Thank you JJ and Team-spectacular!!
Thank you Avi for your kind words for JJ! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
I was assisted by Mark Sanchez in purchasing a VW Jetta today and I great experience. Highly recommend this dealership and would definitely return if in need of another vehicle!
Thank you for the recommendation, Sagal! We are very happy to hear that Mark and our team treated you well and were able to help you with your shopping experience. Enjoy your new Jetta and have a great day!
Lost All My Business For Less Than $240
It started out great. Found a car. Purchased the car without any problems. But then, I do my first oil change and I’m informed that the oil pan was damaged when they sold me the car. I’ve called, emailed and other dealers have called to try to get them to approve the oil pan replacement (since they damaged it). We have not received a call from them at all. No reason for denying the approval to replace it. All of this for a $240 (my cost) oil pan. I will Never purchasing a car from VW again, never recommending VW, and definitely not going to get my car serviced from them.
They really went above and beyond to help me find my dream car. As a recent grad I just found a job couple months ago and it was really hard for me to find an ideal car that would fit my budget. People in Volkswagen dealership helped me find the best plan. I spend the whole day at the dealership looking for a car and they knew exactly what was I looking for. I really appreciate the help.
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Mike S and Mike M were fantastic. Super responsive by text and phone, knowledgeable and got me into the car I needed quickly. I couldn’t recommend them more.
Thank you, Travis, for your kind words for Mike A and Mike M! We are thrilled that you had such a fantastic car buying experience here with us! We thank you for your business and look forward to your next visit!