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The most dishonest, disrespectful, and unhelpful staff starting with the GM all the way down. They take great pride in providing the worst possible customer... service one can imagine.
Thank you for bringing this to my attention. I apologize for your negative experience with our team members. I would like an opportunity to address yo...ur concerns and to earn your business, please contact me at 858.300.8167 . I look forward to speaking with you. Steve Taylor General Manager firstname.lastname@example.org
Completely shocked! We were being helped by a very nice salesman who forgyot to tell us the prices are completely non negotiable. The manager who we felt... is not very customer oriented and felt like he was talking down to us. The car had a crack in the windshield which had spider legs all round it and he said he will have them repair not replace the window. I’ve had many cracked windshields and know that this for sure will become much bigger in time. He said he would only repair it and if down the road it became bigger they would fix it. Why not just fix it??? It is a LARGE crack. We ended up leaving without the car because the manager wouldn’t hear of coming down on the price at the least. The next day received a text from them asking if we found a car yet. I said no but If they brought the price down $500 and fixed the windshield we would come today pay cash. They declined our offer. Later in the day my family and I talked and decided if we pay full price for the car then it shouldn’t be a problem for them to fix the crack in the windshield. We are offering FULL price. The manager was rude and short and said NO. I’m just very surprised that they would try to sell this car with a crack in the windshield. Anyone who would look at it can see how bad it is even our salesperson admitted it had spiderlegs that will spread. We are buying a car for my 16 year old daughter and this is a definite safety issue. Just commen sense and safety. Very disappointed in dealership and this manager. The original salesperson was really nice but this manager definetly tainted the whole dealership. Josue Centella you definetly need better customer service skills. I can’t imagine the owner of this dealership would commend you for this transaction.
Hello Trina, I am very sorry for your experience, as this is not the way we do business. Can you please contact me directly 858 300 8167 so I can ma...ke this right? Steven Taylor General Managwer
This dealership was one of the best VW dealerships that I visited in San Diego while looking to purchase a new VW Passat. The sales person was very knowlegable... of the Passat I was looking at. Daniel is a great sales man, be sure to ask for him.
Thank you for your kind comments on Daniel! We're glad you enjoyed purchasing your new Passat with us. If there is ever anything we can assist you wit...h, please let us know.
I purchased a 2015 VW Touareg on August 18 2018. First I had a trade-in for a 2007 Mercedes GL450. The Manager low balled my car at $3300 way below... Blue book trade in. So I mentioned that I had a quote from CARMAX for $3800 and was ready to walk. Then after 35 mins he tells me he will meet the price. NOw I say I want to buy the car how much....45 min later after the manager finally come out with the price...The I say OK now wait another 45 min a credit check even though I paid in FULL NO CREDIT. Finally after a long time I go see the Finance guy who tries to sell me tinted windows. The car already had tinted windows....Now Extended warrantee crap please understand this was VW Certified CAR with 24000 two year complete coverage! So this is a VW Certified Car but when I drove it it had a funky smell and the steering wheel shook badly. How can this be a certified VW with wheel that shake?? So they rebalanced the wheels but no cabin filter in stock so they wanted to send it to me to install myself....then take to a dealer to install....then they found a cabin filter so it was going to be installed. Then they bring car out but still has stains on headliner that was supposed to be fixed back to detailer 35 min later, NOW after 4 1/2 hours I finally get the car and drive home but noticed that the car still had bad smell. So I go out and spend 32$ on a new filter. Removed the lower glove box and opened the filter to find that in fact the CABIN FILTER WAS NEVER CHANGED. It smelled and was not replaced during the VE Certified inspection. I have included a copy of the service record that show that it was replaced but was NOT REPLACED. Service advisor Zachary Scott.
Gregg, I am sorry to hear about your vehicle and I would like to make this right. Can you please call me at 619-548-5300 when you have a moment? ...Steven Taylor General Manager 619-548-5300
Excellent service, quick, convenient, courteous, we will definitely use VW Kearny Mesa again. We have been using their service for repairs and buying for... a long time.
Thank you Ivg for the kind words! We thank you for your business and look forward to your next visit!
I am relatively new to the country and therefore did not have a high credit score. Using the VW foreign business lease agreement I found a good deal at... VW kearny mesa. Facilities were excellent and I was served by Francisco and Josue. They were patient getting the right deal and car for our family. Similarly the leasing process was simple and straightforward. I would recommend them but I would also recommend doing your homework on prices and cars to get the best deal.
Thank you Boo for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward t...o your next visit!
Everyone was very helpful and got my car finished in record time. I am very pleased with this service and will be using them again.
Thank you JD for the kind words! We thank you for your business and look forward to your next visit!
Truly amazing people! They made the car buying process for me seem less! I will never go anywhere else for a car! I would recommend for sure!
Thank you Josh for the kind words! We thank you for your business and look forward to your next visit!
Great buying experience!! They had what I was looking for at the price I wanted to pay. Jorge and Beau were great to deal with.
Thank you Khenson for the kind words! We thank you for your business and look forward to your next visit!
Thanks for everything! Always a great experience getting my vehicle serviced here! I would definitely come back when I decide to purchase a new vehicle.
Thank you Sergio407 for the kind words! We thank you for your business and look forward to your next visit!