Volkswagen Kearny Mesa

Reviews

4.4 out of 5 4.4
117 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    September 26, 2018

    I purchased a 2015 VW Touareg on August 18 2018. First I had a trade-in for a 2007 Mercedes GL450. The Manager low balled my car at $3300 way below... Blue book trade in. So I mentioned that I had a quote from CARMAX for $3800 and was ready to walk. Then after 35 mins he tells me he will meet the price. NOw I say I want to buy the car how much....45 min later after the manager finally come out with the price...The I say OK now wait another 45 min a credit check even though I paid in FULL NO CREDIT. Finally after a long time I go see the Finance guy who tries to sell me tinted windows. The car already had tinted windows....Now Extended warrantee crap please understand this was VW Certified CAR with 24000 two year complete coverage! So this is a VW Certified Car but when I drove it it had a funky smell and the steering wheel shook badly. How can this be a certified VW with wheel that shake?? So they rebalanced the wheels but no cabin filter in stock so they wanted to send it to me to install myself....then take to a dealer to install....then they found a cabin filter so it was going to be installed. Then they bring car out but still has stains on headliner that was supposed to be fixed back to detailer 35 min later, NOW after 4 1/2 hours I finally get the car and drive home but noticed that the car still had bad smell. So I go out and spend 32$ on a new filter. Removed the lower glove box and opened the filter to find that in fact the CABIN FILTER WAS NEVER CHANGED. It smelled and was not replaced during the VE Certified inspection. I have included a copy of the service record that show that it was replaced but was NOT REPLACED. Service advisor Zachary Scott.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Gregg, I am sorry to hear about your vehicle and I would like to make this right. Can you please call me at 619-548-5300 when you have a moment? ...Steven Taylor General Manager 619-548-5300

  • 5.0 out of 5
    May 1, 2018

    Excellent service, quick, convenient, courteous, we will definitely use VW Kearny Mesa again. We have been using their service for repairs and buying for... a long time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Ivg for the kind words! We thank you for your business and look forward to your next visit!

  • April 10, 2015

    This dealership was one of the best VW dealerships that I visited in San Diego while looking to purchase a new VW Passat. The sales person was very knowlegable... of the Passat I was looking at. Daniel is a great sales man, be sure to ask for him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind comments on Daniel! We're glad you enjoyed purchasing your new Passat with us. If there is ever anything we can assist you wit...h, please let us know.

  • 5.0 out of 5
    April 21, 2018

    I am relatively new to the country and therefore did not have a high credit score. Using the VW foreign business lease agreement I found a good deal at... VW kearny mesa. Facilities were excellent and I was served by Francisco and Josue. They were patient getting the right deal and car for our family. Similarly the leasing process was simple and straightforward. I would recommend them but I would also recommend doing your homework on prices and cars to get the best deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Boo for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward t...o your next visit!

  • 5.0 out of 5
    April 3, 2018

    Everyone was very helpful and got my car finished in record time. I am very pleased with this service and will be using them again.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you JD for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    April 2, 2018

    Truly amazing people! They made the car buying process for me seem less! I will never go anywhere else for a car! I would recommend for sure!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Josh for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    April 2, 2018

    Great buying experience!! They had what I was looking for at the price I wanted to pay. Jorge and Beau were great to deal with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Khenson for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    February 8, 2018

    Thanks for everything! Always a great experience getting my vehicle serviced here! I would definitely come back when I decide to purchase a new vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Sergio407 for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    October 26, 2017

    Very courteous staff and a no nonsense sales approach. No games being played, unlike other dealers visited in the recent past. Highly recommend doing... business with them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you LBJoe for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    October 10, 2017

    I walked in without an appointment and the car was serviced & WASHED within 2hrs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Refael for the kind words! We thank you for your business and look forward to your next visit!

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