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Reviews

Average Ratings

4.9
Average based on 103 reviews.
  • Great deal Great service

    This dealership was one of the best VW dealerships that I visited in San Diego while looking to purchase a new VW Passat. The sales person was ver...

    Dealer Response

    Thank you for your kind comments on Daniel! We're glad you enjoyed purchasing your new Passat with us. If there is ever anything we can assist you...


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    This dealership was one of the best VW dealerships that I visited in San Diego while looking to purchase a new VW Passat. The sales person was very knowlegable of the Passat I was looking at. Daniel is a great sales man, be sure to ask for him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind comments on Daniel! We're glad you enjoyed purchasing your new Passat with us. If there is ever anything we can assist you with, please let us know.


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  • Great Full Service Dealship

    I had a check engine light on and scheduled an appointment. I dropped my 2015 GTI off at the over night drop and received a call in the morning. I...

    Dealer Response

    Thank you, Scott! We are happy to hear Steve provided you with a great service experience. We truly value your business and look forward to furthe...


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    I had a check engine light on and scheduled an appointment. I dropped my 2015 GTI off at the over night drop and received a call in the morning. I confirmed the problem and they went to work. I was in the area that afternoon and stopped by. My car had a vacuum leak in the fuel system. They were unable to complete the repairs at the time I arrived to pick up my car, so they immediately gave me a 2016 loaner Passat. The following morning, repairs complete! I would have to say the service staff kept me well informed as well as a positive atmosphere in their department. Steve and the other service writers are always ready to jump in and help. On another note, about 3 hours after taking my car back from them, Steve gave me a call to see if everything was good with my car. I feel that this is well above the highest standard for customer service and gives the customer a peace of mind.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Scott! We are happy to hear Steve provided you with a great service experience. We truly value your business and look forward to further assisting you in the future!


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  • Great Vehicle Services

    Had vehicle maintenance done at Kearny Mesa Volkswagen on January 29, 2016. The service Brandon German (service consultant) provided was awesome. ...

    Dealer Response

    JT, Thank you for kind words about Edgar and Brandon! We are happy to hear that we were able to provide you with a pleasant experience here with ...


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    Had vehicle maintenance done at Kearny Mesa Volkswagen on January 29, 2016. The service Brandon German (service consultant) provided was awesome. Brandon is professional and courteous to his customers. He provides updates and explains statuses on the vehicle daily. I would also like to acknowledge Edgar Lopez whom provided services back on May 2015. Edgar Lopez is also a great service consultant. He was very calm and collective. Edgar is direct and to the point as well as Brandon. They both showed that they cared for the customers and will do their best to accommodate the customers as much as possible. Whom ever runs the service department is doing a great job taking care of the customers and insuring that the service providers are fully competent and professional in their demeanor. If you as a customer wants trusted services and great services from Brandon and Edgar, VW Kearny Mesa is the place to go. Fantastic job Brandon and Edgar. Hope they both get rewarded for their professionalism. Thank You for taking care of us, Vinh and Janet Tran.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    JT, Thank you for kind words about Edgar and Brandon! We are happy to hear that we were able to provide you with a pleasant experience here with us. It is always great to hear that we were able to make a customer's experience truly exceptional! If there is anything we can to do assist you in the future please let us know.


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  • Great service with a smile

    This dealership made my buying experience very easy without hassle. I am a first time buyer and the program they showed me to help me obtain a veh...

    Dealer Response

    We're glad Daniel did everything he could to make sure you drove home in a car that met your needs. Thank you for your review!


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    This dealership made my buying experience very easy without hassle. I am a first time buyer and the program they showed me to help me obtain a vehicle was for sure the best I have seen. I went to other dealerships but no one had a deal like I received here. Daniel Vazquez was very good at getting me into the car I needed. He even called me to inform me that a car that I was looking for a week earlier had arrived and had it ready to go once I walked in and at the price that I wanted. I would recommend anyone looking to buy a VW to stop by and see Daniel Vazquez. He will get you the car that fits your needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're glad Daniel did everything he could to make sure you drove home in a car that met your needs. Thank you for your review!


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  • Excellent Customer Service. Great Experience

    Very friendly and helpful service. Daniel was very professional and went above and beyond to ensure that I got exactly what I wanted. I am very ha...

    Dealer Response

    Thank you for your kind review! We're glad you had a great time purchasing your new Jetta.


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    Very friendly and helpful service. Daniel was very professional and went above and beyond to ensure that I got exactly what I wanted. I am very happy with my purchase. Ended up buying a new 2015 VW Jetta.I highly recommend VW Kearny Mesa.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind review! We're glad you had a great time purchasing your new Jetta.


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  • Great Time. Great Service. Great Dealership

    I really enjoyed my time at Kearny Mesa VW. Very family oriented, great staff, and the layout of the Dealership was great. I loved the open space ...

    Dealer Response

    We're glad you enjoyed purchasing your new car with us! Thank you for giving us an opportunity to assist you with your purchase. We look forward t...


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    I really enjoyed my time at Kearny Mesa VW. Very family oriented, great staff, and the layout of the Dealership was great. I loved the open space design. I worked with Josh, Wendy, and Aldo throughout the process. They were ALL very accommodating and allowed me to indulge my car enthusiasm as I walked around it to make sure it was spotless. The F&I process was easy and smooth. If it wasn't for the need to beat Friday afternoon traffic to drive back to Irvine, I would have stayed longer to talk shop more. This Dealership is definitely worth an hour or two drive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're glad you enjoyed purchasing your new car with us! Thank you for giving us an opportunity to assist you with your purchase. We look forward to talk shop with you in the future!


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  • Great Professionals, Awesome Listeners/Providers

    Give Volkswagen Kearny Mesa a chance. They provide quality repair service. Had service done on March 03, 2015. April (service consultant) is punct...

    Dealer Response

    Thank you for your kind review on Kathy and April! We're thrilled to hear they take great care of you and your vehicle. If there is ever anything ...


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    Give Volkswagen Kearny Mesa a chance. They provide quality repair service. Had service done on March 03, 2015. April (service consultant) is punctual and meticulous. April was constantly updating the customers and listening to their concerns. She was professional and very easy to speak to about problems you may have with your vehicle. Kathy (Service Manager) is a great manager. Kathy listens to the customers concerns and feedback. She makes it a duty to understand the customer and is also very professional in contacting the customers about the status of the vehicle and the service provided. Kathy and April will try their best to make things better for you as a customer. Kathy and April should be acknowledged by VW of America for their outstanding service. It is very hard to find an exceptional and honest service providers like Kathy and April. Kathy and April cares about your safety so they will make sure your vehicle is properly maintained. VW Kearny Mesa has very knowledgeable technicians and will provide you with a fair and agreeable inspection of what your vehicle's future repair and service will need. Kudos to hard to find quality customer service especially at vehicle repair shops whether at a dealership or outside repair shops.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind review on Kathy and April! We're thrilled to hear they take great care of you and your vehicle. If there is ever anything we can do for you, please let us know.


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  • Great Attention, excellent Customer Service!

    VW of Kearny Mesa was an excellent car buying experience in every aspect. The staff is very friendly and helpful as soon as you step foot at their...

    Dealer Response

    Thank you for your kind review on Daniel! We're glad you enjoyed purchasing your new car with us.


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    VW of Kearny Mesa was an excellent car buying experience in every aspect. The staff is very friendly and helpful as soon as you step foot at their dealership. But what I was most grateful for was the Sales Consultant I was approached by, Daniel Vasquez. He made my first new car buying experience smooth, quick, stress free and pleasant. He was very knowledgeable, honest, friendly, professional and experienced. At no time did I feel pressured or even feel any worries in the whole process. I highly recommend VW of Kearny Mesa and especially Daniel Vasquez who made my car buying experience a great one!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind review on Daniel! We're glad you enjoyed purchasing your new car with us.


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  • Great experience

    Great dealership and great people. I've purchased a few cars in the last 10 years and so far this has been the easiest experience ever. Daniel V...

    Dealer Response

    We're glad you are enjoying your Passat! Thank you for sharing your experience and for allowing us to earn your business.


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    Great dealership and great people. I've purchased a few cars in the last 10 years and so far this has been the easiest experience ever. Daniel Vazquez went out of his way to make this happen. I leased a new passat and Im very happy with it. I would recommend VW kearny mesa and specifically Daniel Vazquez

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're glad you are enjoying your Passat! Thank you for sharing your experience and for allowing us to earn your business.


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  • Great Experience

    I leased my third vehicle from here a few months ago and dealt with Aldo and Josh. Aldo went above and beyond to ensure that I got the exact vehic...

    Dealer Response

    Thank YOU! We truly appreciate your loyalty and your kind review. If there is ever anything we can assist you with, please let us know.


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    I leased my third vehicle from here a few months ago and dealt with Aldo and Josh. Aldo went above and beyond to ensure that I got the exact vehicle I wanted and Josh made sure my pymt was within budget. All in all the whole process was painless. I've also since had my vehicle serviced with their service department and had an equally great experience. I highly recommend this dealership. Thanks for everything guys!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank YOU! We truly appreciate your loyalty and your kind review. If there is ever anything we can assist you with, please let us know.


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