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Reviews

Average Ratings

3.8
146 lifetime reviews. Includes reviews of Volkswagen Kearny Mesa from DealerRater.com
  • Great deal Great service

    This dealership was one of the best VW dealerships that I visited in San Diego while looking to purchase a new VW Passat. The sales person was ver...

    Dealer Response

    Thank you for your kind comments on Daniel! We're glad you enjoyed purchasing your new Passat with us. If there is ever anything we can assist you...


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    This dealership was one of the best VW dealerships that I visited in San Diego while looking to purchase a new VW Passat. The sales person was very knowlegable of the Passat I was looking at. Daniel is a great sales man, be sure to ask for him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind comments on Daniel! We're glad you enjoyed purchasing your new Passat with us. If there is ever anything we can assist you with, please let us know.


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  • Absolutely amazing!
    May 7, 2017

    Marriah S. Henriques at Kearny Mesa Volkswagen was absolutely the best service agent. She took the time to answer all my questions and provide th...

    Volkswagen Kearny Mesa

    Thank you Jamesccjr for the kind words and Marriah! We are thrilled that you had such a great service experience here with us! We thank you for y...


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    Marriah S. Henriques at Kearny Mesa Volkswagen was absolutely the best service agent. She took the time to answer all my questions and provide thorough cause and effect of the vehicles damaged components. She greeted us with a smile and gave us follow up phone calls to let us know the status of our vehicle. Thanks Marriah you are definelty an asset to your company! James Carter

    Does recommend this dealer
    Came in for service or repair
    Volkswagen Kearny Mesa

    Thank you Jamesccjr for the kind words and Marriah! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!


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  • Excellent Experience
    April 5, 2017

    The service team at Kearny Mesa I feel went above and beyond to help me with my service needs. They did an excellent job communicating the issues ...

    Volkswagen Kearny Mesa

    Thank you Jessica for the kind words about our service team! We are thrilled that you had such a great experience here with us! We thank you for y...


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    The service team at Kearny Mesa I feel went above and beyond to help me with my service needs. They did an excellent job communicating the issues my car was having and fixed everything in a timely manner. Thank you for taking care of me!

    Does recommend this dealer
    Came in for service or repair
    Volkswagen Kearny Mesa

    Thank you Jessica for the kind words about our service team! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!


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  • Oil Change Disservice
    March 31, 2017

    I scheduled an appointment with Kearny Mesa Volkswagen for the first thing this morning, 0700, with the expectations that if I was there first thi...

    Volkswagen Kearny Mesa

    Thank you for bringing this to my attention. I apologize that your service visit here was unpleasant. I would like an opportunity to fix this and ...


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    I scheduled an appointment with Kearny Mesa Volkswagen for the first thing this morning, 0700, with the expectations that if I was there first thing in the morning the oil change shouldn't take too long. I arrived at 0645 to make sure I was there and try to get in as early as I could. I was understandably told they weren't ready just yet and that I could wait and that there was coffee in the waiting room. At 0705 I watched them drive my car into the shop. I waited and as time slowly went by I found myself periodically checking my phone to clock how long it took for an oil change. At 0747 I took a mental note that it had been 42 minutes and still no sign of my car being done. At 0802 I finally went to the desk and asked how much longer, I was told my car was just finishing up, so I paid and asked to quickly get my car back so I could get to work since it's a Friday. The service department took until 0809 to get the keys in my hand. Kearny Mesa Volkswagen service department took 64 minutes for a routine oil change. I understand that an oil change isn't the highest priority or the largest profit margin for the service department, but nonetheless I am a paying customer who, especially on a weekday, needed to get my car serviced and get to work. This is truly a disappointing and sub-par service I received. An oil change at my house would take less than an hour, so paying a professional for the service should take significantly less time. Kearny Mesa Volkswagen service center showed no personal care of my time or vehicle as they wasted over an hour of my day, when other oil service professionals can finish in less than 20 minutes, and proceeded to tell me they recommend more service done to my car. I understand that an oil change isn't the best maintenance for business, but my time is important to me and to disrespect that is nothing short of offensive. Their services are extremely overpriced, the department takes entirely too long and I would high recommend everyone to go somewhere else for any and all maintenance.

    Does not recommend this dealer
    Came in for service or repair
    Volkswagen Kearny Mesa

    Thank you for bringing this to my attention. I apologize that your service visit here was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at 858-300-8161. I look forward to speaking with you. John W. Kortlang , Service Manager


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  • Oil Change Disservice

    I scheduled an appointment with Kearny Mesa Volkswagen for the first thing this morning, 0700, with the expectations that if I was there first thi...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your service visit here was unpleasant. I would like an opportunity to fix this and ...


    Show Full Review

    I scheduled an appointment with Kearny Mesa Volkswagen for the first thing this morning, 0700, with the expectations that if I was there first thing in the morning the oil change shouldn't take too long. I arrived at 0645 to make sure I was there and try to get in as early as I could. I was understandably told they weren't ready just yet and that I could wait and that there was coffee in the waiting room. At 0705 I watched them drive my car into the shop. I waited and as time slowly went by I found myself periodically checking my phone to clock how long it took for an oil change. At 0747 I took note that it had been 42 minutes and still no sign of my car being done. At 0802 I finally went to the desk and asked how much longer, I was told my car was just finishing up, so I paid and asked to quickly get my car back so I could get to work since it's a Friday. The service department took until 0809 to get the keys in my hand. Kearny Mesa Volkswagen service department took 64 minutes for a routine oil change. I understand that an oil change isn't the highest priority or has the largest profit margin for the service department, but nonetheless I am a paying customer who, especially on a weekday, needed to get my car serviced and get to work. This is truly a disappointing and sub-par service I received. An oil change at my house would take less than an hour, so paying a professional for the service should take significantly less time. Kearny Mesa Volkswagen service center showed no personal care of my time or vehicle as they wasted over an hour of my day, when other oil service professionals can finish in less than 20 minutes, and proceeded to tell me they recommend more service done to my car. I understand that an oil change isn't the best maintenance for business, but my time is important to me and to disrespect that is nothing short of offensive. Their services are extremely overpriced, the department takes entirely too long and I would high recommend everyone to go somewhere else for any and all maintenance.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize that your service visit here was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at 858-300-8161. I look forward to speaking with you. John W. Kortlang | Service Manager


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  • Perfect service
    March 29, 2017

    I recently had my Gti in service at VW Kearny Mesa and I was extremely impressed with their service. The shuttle service was prompt, I didn't even...

    Volkswagen Kearny Mesa

    Hello there, thank you for bringing your GTI to our service department! We are glad to hear we kept you in good communication and that Tina was e...


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    I recently had my Gti in service at VW Kearny Mesa and I was extremely impressed with their service. The shuttle service was prompt, I didn't even wait for 5 mins. They addressed all my questions and requests and their communication was excellent. I have been to other dealerships in the area and while they were good, this experience was the best so far. Thanks to Tina for the great experience!

    Does recommend this dealer
    Came in for service or repair
    Volkswagen Kearny Mesa

    Hello there, thank you for bringing your GTI to our service department! We are glad to hear we kept you in good communication and that Tina was especially helpful!


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  • Great prices and clean used cars

    Dealt with Steve Taylor and Steven Tran. They are professional and made me feel that they are not the normal car people

    Dealer Response

    Thank you Justin for the kind words about Steve and Steven! We thank you for your business and look forward to your next visit!


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    Dealt with Steve Taylor and Steven Tran. They are professional and made me feel that they are not the normal car people

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Justin for the kind words about Steve and Steven! We thank you for your business and look forward to your next visit!


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  • Thanks

    I had a issue with the wrong part. A rep got in contact with me and resolved the issue i had. Thanks.

    Dealer Response

    Thank you Fred for the kind words! We thank you for your business and look forward to your next visit!


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    I had a issue with the wrong part. A rep got in contact with me and resolved the issue i had. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Fred for the kind words! We thank you for your business and look forward to your next visit!


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  • Great team attitude here

    Shawna and Danny were exceptional, very smooth buying process from start to finish. No pressure sales tactics and never felt like we were being "s...

    Dealer Response

    Thank you Roy for the kind words about Shawna and Danny! It is always great to hear that we were able to make a customer's experience truly except...


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    Shawna and Danny were exceptional, very smooth buying process from start to finish. No pressure sales tactics and never felt like we were being "sold to". Kudos to VW Kearny Mesa!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Roy for the kind words about Shawna and Danny! It is always great to hear that we were able to make a customer's experience truly exceptional!


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  • AVOID AT ALL COSTS
    July 20, 2016

    AVOID THIS PLACE AT ALL COSTS!! Seriously, I almost never say that but this place is the pits. Short version: A. They are either outright liars ...

    Volkswagen Kearny Mesa

    Thank you for bringing this to my attention. I apologize that your sales expericne was unpleasant and for not contacting you. I have been out of t...


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    AVOID THIS PLACE AT ALL COSTS!! Seriously, I almost never say that but this place is the pits. Short version: A. They are either outright liars or totally ignorant of the details of their core business B. Their 'customer service ' is a total joke C. You'd be better off buying a car from some shady payday loan dude Longer version: Sold me a used car that I found online. Two different employees assured me I would not be responsible for paying sales tax in CA and CO. Bought the car and drove it back to CO where I was promptly told I was responsible for paying sales tax AGAIN. Called the online sales manger to rectify - no response. Called the General Manager for the store - no response. This place has no integrity, I highly recommend buying or leasing or servicing somewhere else.

    Does not recommend this dealer
    Volkswagen Kearny Mesa

    Thank you for bringing this to my attention. I apologize that your sales expericne was unpleasant and for not contacting you. I have been out of town the last two days and just got back today. I would like an opportunity to fix this and to earn your business, please contact me at 858-300-8160. I look forward to speaking with you. Josh Irvine General Manager Jirvine@vwkearnymesa.com


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