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Reviews

Average Ratings

5.0
50 lifetime reviews.
  • Greate Service!

    Very Good~~~. We stopped at the dealership and Patrick was our sale assistant. Awesome car, good price, clear communication, great service, No pre...

    Dealer Response

    Thank you for your review and business as a customer, Jun. It is our goal to provide every one of our customers with the kind of excellent service...


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    Very Good~~~. We stopped at the dealership and Patrick was our sale assistant. Awesome car, good price, clear communication, great service, No pressure to purchase. Thanks Patrick!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review and business as a customer, Jun. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad that Patrick achieved that. Once again, we appreciate your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Thanks

    Great fast service, would recommend to family and friends. I like the service and sales guys a lot. Excellent to work with.


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    Great fast service, would recommend to family and friends. I like the service and sales guys a lot. Excellent to work with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience!!!!!

    the team is friendly, knowledgeable, fast and very customer focused. Made my decision very easy. Great follow up. Feel very supported. Not jus...

    Dealer Response

    Thank you for your review and business as a customer, Kimberly. It is our goal to provide every one of our customers with the kind of excellent se...


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    the team is friendly, knowledgeable, fast and very customer focused. Made my decision very easy. Great follow up. Feel very supported. Not just a transaction but a relationship.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and business as a customer, Kimberly. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and don't forget that we will gladly perform a full, complimentary inspection of your vehicle once per year, making sure everything's in tip-top shape, as part of our "10-Point Value Guarantee." Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Royalty

    Honest service. Willing to please. No hidden agenda. Great Loaner Car policy. No large corporate red tape. Very comfortable waiting facilities.

    Dealer Response

    Hi Paul and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Volvo Cars Palo Alto. We are dri...


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    Honest service. Willing to please. No hidden agenda. Great Loaner Car policy. No large corporate red tape. Very comfortable waiting facilities.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Paul and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Volvo Cars Palo Alto. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Great dealer!

    Appointment scheduling was easy. Drop off was quick and painless. "Jess" my service manager was awesome! - she is professional, responsive, inform...

    Dealer Response

    Thank you for taking the time to share with us, Andrew. The goal of the Volvo Cars Palo Alto team is to ensure a painless and enjoyable service ex...


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    Appointment scheduling was easy. Drop off was quick and painless. "Jess" my service manager was awesome! - she is professional, responsive, informative and clear.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share with us, Andrew. The goal of the Volvo Cars Palo Alto team is to ensure a painless and enjoyable service experience. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Goood communication and serive

    The employees are all very competent and helpful, and knowledgeable, and great to deal with. Scott and Christian are exemplary.

    Dealer Response

    Thank you so much for the nice review, Robert. We really appreciate this feedback and I'll be certain to share your compliments with Scott, Christ...


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    The employees are all very competent and helpful, and knowledgeable, and great to deal with. Scott and Christian are exemplary.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the nice review, Robert. We really appreciate this feedback and I'll be certain to share your compliments with Scott, Christian and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Outstanding customer service

    The customer service was outstanding! Jess was very supportive and reached out to keep me very informed each step of the way. When I picked up m...

    Dealer Response

    Thanks for your nice review, Louise. We take pride in customer service and always makes sure our customers know everything that is going on. We st...


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    The customer service was outstanding! Jess was very supportive and reached out to keep me very informed each step of the way. When I picked up my car after the service was completed, it had been washed and vacuumed, and because the car was a little warm inside, Jess thought to turn AC on too cool it before I got in. With such great customer service, I will continue to recommend Volvo Palo Alto to all my friends.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your nice review, Louise. We take pride in customer service and always makes sure our customers know everything that is going on. We strive to provide excellent customer service, and we're glad that this was the case for you. We look forward to working with anyone you might send our way in the future. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Great

    Van ride. You are kidding me 20 words? Van ride. You think I will do this again? Ridiculous. You short change your service with this

    Dealer Response

    Michael, I am concerned with your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and ...


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    Van ride. You are kidding me 20 words? Van ride. You think I will do this again? Ridiculous. You short change your service with this

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, I am concerned with your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Great sales experience, straight forward salesman

    Navin was very helpful. While I came in with an idea of what car I wanted, he still reviewed the details of other options including used cars, oth...

    Dealer Response

    Thank you for your outstanding review, Christopher. I'm very happy to hear that Navin was of such help to you. We strive to provide excellent cust...


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    Navin was very helpful. While I came in with an idea of what car I wanted, he still reviewed the details of other options including used cars, other models and ordering from the factory. His input was helpful and he was straight forward.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding review, Christopher. I'm very happy to hear that Navin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our "10-Point Value Guarantee." Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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  • Great Service and Friendly Advisors! Snacks drinks

    The service was fast and efficient. Service advisor friendly! Free drinks and snacks. Just a true friendly dealership experience. Will be back!

    Dealer Response

    We appreciate your marvelous feedback, Keith. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilitie...


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    The service was fast and efficient. Service advisor friendly! Free drinks and snacks. Just a true friendly dealership experience. Will be back!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Keith. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Ramin Naimi - General Manager raminnaimi@volvopaloalto.com | 855-850-7479


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