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They sold me a car with multiple problems. When I confronted them shortly after buying it they became aggressive with me and told me If i wanted anything... fixed I would have to pay like anyone else. DO NOT trust them. Once you sign the deal the whole “nice act” drops.
Congrats Howie, you sold me a jeep rubicon that can not pass smog in California. You win. You are a great salesman and I am stupid for trusting that... you would be honest with me. The Rubicon now has new tires because the ones on it were coming apart by the time I got home. It has a new windshield that I had installed because the break right behind the mirror was hard to see in the low light place you showed it to me. The transmission has problems and there seems to be no way that I can get it to smog. So you sold me a useless jeep. Congrats for being such a good used car salesman.
I've been in the market for a 4Runner in good condition with low mileage for several weeks. After driving all around town to be hounded by typical car... dealership antics (mainly them trying to talk me out of a 4Runner...), I saw exactly what I was looking for pop up at Arizona Specialty Motors. I gave Al a call and was able to test drive the truck out that day! I'm now the proud owner of a beautiful 4Runner :)! I look forward to doing business with Al in the future (maybe one of those fancy Ferraris next time) !! Thanks again for everything.
Yes FERRARI!!!! John thank you for shopping with us we appreciate your bushiness. Respectfully Al 602-751-7601 arizonaspecialtymotors.com
Chad and Joe were fantastic; no pressure and very up front with everything. My wife and I went in to look at a 4runner and after looking at a comparable... 4runner at a "big dealer" we were stunned to see the difference in tactics and xxxxxxbeing utilized by the staff. Not to mention the vehicle was in far worse condition (both in person and based on the Carfax report.) When you read the advertisement from Arizona Specialty Motors stating "low mileage, carefully selected cars in a no hassle, professional environment" you can absolutely guarantee that the members of this business live out that mission statement. Very impressed and I know where I will return when I am in need of a different car down the road. God Bless.
Great Dealership and Service. Alfredo and Chad were great to work with. Great customer service and made the buying experience an enjoyable one. Great... showroom as well.
I purchased a used vehicle driving a very long distance approximately over 700 miles to trade-in my car and pick up another car and drive back home. I... requested a 30-day warranty because of this drive, so I would have assurance that nothing would go wrong with what the sskesmsn called an excellent specimen. I was given an email confirming regarding the 30 day warranty and a verbal affirmation before I made the long distance trip. Unfortunately the water pump went out and cost almost $1,500 to repair. The owner ( Alfredo Panell) would not stand by his salesman's (Chad Wilkens) promise that I had a 30 day warranty. I got stuck with a $1,500 bill even though they had promised me a warranty. Be very cautious in dealing with Arizona SpecialtyMotors and demand an extended bumper to bumper warranty in WRITING, or you will get screwed. In the end I was very very disappointed from what initially was a good experience, once they made their sale, the owner turned his back on me when things went wrong and promises were made.
We had a conference call with Herb, the owner, Drew and Chad. Herb had demanded a meeting with everyone involved. We listened to the issue regarding t...he vehicle and his personal issues as well. Once he finished presenting his issues with the vehicle/deal, the owner simply asked, "How can we make this right, Herb?" Herb immediately proposed a resolution that we felt was fair for both parties and we immediately fulfilled everything outlined in the resolution. Herb contacted us several days after the resolution and stated he was content with our transaction/conduct; additionally he said he would definitely be referring people to our business. A week later, Herb contacted us again; stating that he has personal (family, not auto related) issues that he needed our help with. We fulfilled our portion of Herb's resolution; it appears he needs help in a personal matter that we are unable to assist with.
Bought my evo 9 from Arizona specialty motors a couple months ago and it is awesome experience they were every nice, professional, and no pressure And... answered all my questions about the car and I live in Washington and they helped recommend a shipping company to get my vehicle up to me I was very pleased with the care of the delivery truck driver guy was with my vehicle. I would highly recommend buying from them and I will be back when I need my next car thank u Al
I was lucky to find Arizona Specialty Motor on Cars.com when I was looking for my next car. I wasn't in a hurry to trade up and more wanted a special treat... for myself. I took my time and looked at dozens of listings for several months. I emailed a few dealers and outreached ASM. I received a personalized response (not a template email) with a cell phone number encouraging me to text if I was interested in a test drive. I sent a text and received a quick response. All of my questions were answered and solutions were offered (installing a back-up camera) in my desired vehicle, which no other dealer had even mentioned was an option. I stopped by after work and was greeted immediately. The car was cleaned and ready for my test drive. Chad and Drew were so friendly, so relaxed and simply talked to me like a person- not a sale. We chatted about fantasy football while watching MNF. They worked with me on a fair trade amount and I had a new car in 2 1/2 hours with my EXACT desired monthly payment; no haggling and tons of laughter. I really can't believe we accomplished so much before dinner. I would highly encourage anyone to bring their business to them. So happy with my purchase!
No pressure sells approach. Saraya was great and a pleasure to do business with!
Excellent customer service. Highly efficient and professional staff. I would most certainly recommend Arizona Specialty Motors for anyone looking to purchase... a new vehicle