Rectangle 48
Sales 11:00 AM - 6:00 PM
Service Closed

Franklin Kia Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 5:30 PM

Tuesday

7:00 AM - 5:30 PM

Wednesday

7:00 AM - 5:30 PM

Thursday

7:00 AM - 5:30 PM

Friday

7:00 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2011

Franklin Kia treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

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Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form.
We look forward to serving you!

""Thats how we roll!""

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
143 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    September 30, 2018

    Very well laid out showroom, as well as good variety of vehicles. While shopping there my wife text me that a Sportage we had looked at the day before... had been reduced to the price we offered. I purchased my vehicle elsewhere.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 13, 2018

    This has got to be the worst dealership on the planet. The only good part was my salesman, Harrison. If it was not for him, I would have walked out. I... should have went with my gut feeling. So we went ahead and bought the car even with the awful loan process. We got the one year free service. So my first service my girlfriend took the car in for service. They told her they were going to have a trainee work on the car. She said absolutely not even if I have to wait longer. They finish the service. She gets on the interstate, and the car is pulling like crazy. She immediately returns. They drive it and tell her they put almost 60 lbs of air in the right side tires. They also tell her the trainee worked on the car. She is furious. The tire could have blew and caused her to wreck. So she leaves. The very next day she is driving and the engine starts knocking. She pulls over and come to find out they left the drain plug loose. All the oil leaked out! They burn up a brand new engine. Now my brand new car has to have the engine overhauled. No telling what else they messed up putting the engine in. So if you are concerned about your safety or having your car messed up, do not use Franklin kia.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 4, 2017

    This has been the best car buying experience I have ever had. They went above and beyond to help me get the car I wanted. Everyone worked so hard to... make sure I got a great price and great rate when financing. A fantastic group of people!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharee, Thank you so much for your trust and business with us! We are extremely excited for you! Please feel free to call us any time, we look forward... to seeing you again soon.

  • 5.0 out of 5
    July 9, 2018

    Very happy with there help they get 5+ ,Thank you William very nice customer service , it was faster and easier than anticipated ,new proud owner of... a Nissan

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 3, 2018

    I came to this car dealership for a repair while on vacation. They were amazing in their quality of work, they're respectfulness of my many questions,... and the professional attitude of the entire staff. They were prompt in fixing my car so I could get back on the road. The customer service was amazing!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2018

    Will and all the guys in service are wonderful! They kept me informed during the entire time they had my car. This was a big unexpected visit and the guys... got me taken care of quick and gave it 110%. Couldnt have asked for more!! THANKS EVERYONE

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 23, 2018

    I love my Kia Soul but the one hour time before it was moved in for a 15 min. repair (replace the Heater/AC motor) was too long as I did have an appointment... and I was there on time.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, Thank you for your review and our apologies for your extended wait time. In the future our service department can provide loaner vehicle upo...n availability for your use free of charge. Thank you again and please reach out to us if we can help in any way.

  • 1.0 out of 5
    January 25, 2018

    Buyer beware! This place is the worst. Not sure where all the good reviews are coming from but make sure to read the bad reviews... these are telling... the truth. Roadside assistance is terrible and full of excuses. Service dept is a joke and will never use again. Tried to contact corporate office to complain with little success. Cold morning and battery dead so I called roadside assistance and projected two hour wait made me call someone else for a jump so I wouldn't freeze to death in 10 degree weather. Was overcharged for oil change and they did not wash my car because pipes froze in their car wash. If you buy a car here... remember you were warned!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize about your experience at our dealership. However, Kia Roadside assistance dispatch is not directly reflected from our dealership. We neve...r wish anyone to be dissatisfied with their wait times for road side emergencies. Also with the weather below freezing unfortunately we did experience some freezing issue's. We are sorry again for your experience, and hope we can help you in the future.

  • 5.0 out of 5
    September 15, 2017

    After dealing with Rivergate KIA almost quit KIA then found Franklin KIA where they really treat you good, just had my 3rd free service, which came with... car sale, and have been treated well, and has always been in an hour, including the car wash.Jennifer Hardman was able to answer all my questions every time and even personally showed me how to set up my SUV to tow behind my RV. Great place to buy a car .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words Bud and Cathy! We look forward to seeing you again soon.

  • 5.0 out of 5
    September 7, 2017

    Good experience at the dealership. Made things very easy. Obviously they will try to sell you a vehicle at the highest possible price but that's any... dealer. As long as you know what you are willing to pay before you walk in, the negotiation part was fairly simple. I would buy again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We surely appreciate your visit and the opportunity to earn your trust and business! We are extremely glad you had a smooth and easy transa...ction process with your new Kia, please let us know if you need anything at anytime! We'll see you soon.

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