Planet AutoGroup

2.5 out of 5 2.5

Reviews

2.5 out of 5 2.5
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 12, 2018

    Had requested info on a jeep last week, the car hadn't hit the lot. I visit the lot Friday, they say it's being serviced and will be in over the weekend... or Monday. I call Monday, it will be in later that day or the next morning. I call Tuesday afternoon and they(Nancy) states they have already accepted a deposit. xxx Not even a call to let someone know the car is in the process and maybe help me find something else. Instead nothing. Super unprofessional and the kind of scheisters that give honest car dealers a bad reputation. I wouldn't do business with them if they were that last people to have any cars for sale on the planet, I'd rather walk!!

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2018

    Great customer service. Helped me purchase a car that fit my needs at a price that was in my price range. Made me feel like they truely cared about my... vehichle and financial needs.

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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 18, 2012

    Car is advertised for 14k , went there to find it 15,889 and or 14 pk plus 30% down and I must finance through them... and , and, and.... None of that... was mentioned even in finest print in their ad!!

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    16 people out of 16 found this review helpful. Did you?
    Dealer Response

    Planet auto sales of NY is currently operating under new management. I am very sorry you were unhappy with your visit here, however we will be willin...g to extend our farthest courtesies to change your outlook on us

  • 5.0 out of 5
    February 8, 2018

    Had a great experience, my credit is not so good and Menah was so helpful! I got the car that I wanted and I can afford my payments!! I’m so happy!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    January 17, 2018

    It’s going on 2 weeks. I really wanted to do a review where I can boost a companies past reviews, however this was not the case. I have spoken to two ppl... there and they will answer, but then always say they will check/call back and never do. I live in Kentucky and was willing to drive all the way to New York for a car (plus I have a cousin there), but I was not going to waste my time and money if I didn’t know what I needed to pay and what the monthly payments would be. I filled out a application online and still NOTHING...if they ever get back to me I do not mind recanting this review, but if not then maybe it just wasn’t meant to be for me to have this Lexus.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 16, 2013

    they lie about everything, don't believe anything that they offer , they camouflage the check engine problems and runs fake inspection on the vehicles...... the customer service is terrible...

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 6 found this review helpful. Did you?