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Reviews

Average Ratings

4.7
Average based on 49 reviews.
  • First Rate Experience From Beginning to End

    Let me preface this by saying that I have never had a great car buying experience. I have run into a few dealers that would not talk to me without...

    Dealer Response

    Hi BDRiley, We are pleased to read that you love your new Audi A4. Your satisfaction is important to our team and we thank you for sharing you and...


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    Let me preface this by saying that I have never had a great car buying experience. I have run into a few dealers that would not talk to me without my husband. There have been some that make you waste an entire day at the dealership hemming and hawing over prices. Collectively my life’s experience has led me to dread any car dealings in general. So when my lease was drawing to a close I was entered into the search process with a host of trepidations. I am extremely pleased to report that the staff at Hoffman Used Car Supercenter have broken that trend. From the minute the store manager, Jon Pighetti contacted me from an online inquiry to the time we walked out the door I have had an amazingly positive experience. Jon is pleasant open and honest about the cars he sells and the expectations involved in purchasing one of his vehicles. He took my requests on face value and did not try to upsell me into a car that I wasn't interested in or could not afford. He patiently answered all of my questions and was very conscientious of my time. He was never condescending to me and was very welcoming to my family when we picked up the car. He made my son a hot cocoa and my 10 year old is still reporting that he had a "great time" at the car dealership. That is something I have never heard from a kid. When I had a small complaint after the sale Jon was quick to get the car back in and even set me up with a super loaner. Ray from sales took me on two test drives and I felt that I really had the opportunity to test the vehicles in a variety of driving situations. He was also very pleasant to deal with. If every car buying experience can be this great I will never buy from anyone besides Jon and his team. I would recommend them to anyone looking for a high quality used car. P.S. I am absolutely in LOVE with my new (to me) Audi A4.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi BDRiley, We are pleased to read that you love your new Audi A4. Your satisfaction is important to our team and we thank you for sharing you and your sons feedback on your experience. Jon and Ray and always here for you when you need them. Have a wonderful weekend! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Personal service, honest information

    Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighetti's response was ho...

    Dealer Response

    Hi Paul, Thank you for choosing Hoffman Used Car Superstore and sharing your feedback on Jon! He is always happy to provide you with all the infor...


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    Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighetti's response was honest, personal and answered all my questions. He was willing to work cooperatively with me in an expeditious manner. I would highly recommend this dealership to purchase your next vehicle. Thank you Jon and Anthony.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Paul, Thank you for choosing Hoffman Used Car Superstore and sharing your feedback on Jon! He is always happy to provide you with all the information you need to make an informed decision. We appreciate you sharing your story and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Unexplainable Care

    I had a total loss on my vehicle on Christmas eve (talk about a gift from Santa Claus). I was okay, but my car was gone for good. I then began my ...

    Dealer Response

    Hi Jessi, Thank you for choosing Hoffman Used Car Superstore and providing your feedback. We are pleased to read that while your vehicle was a tot...


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    I had a total loss on my vehicle on Christmas eve (talk about a gift from Santa Claus). I was okay, but my car was gone for good. I then began my nervous process of purchasing a new vehicle and started here at Hoffman Used Car Superstore. I had made an inquiry about two vehicles I was interested in to Anthony Lopez who made me an appointment the next day to come in and take a look at them. He greeted me with a smile and proceeded to navigate me through my first vehicle of interest. He explained the pros about the vehicle and answered all the questions I had about the car. I was sold by the time I came back to start the process on my vehicle. Before we proceeded, he recommended that I also look into the other vehicle to see if that one may spark my interest as well. Anthony made me feel at ease as well as a "home-like" feeling that you would get from lets saying going to your family's business to make a purchase. I didn't feel like he was trying to push every penny out of me or go over my budget or even sell me into the first vehicle I liked. He showed not only that he cared, but that he was interested in what was best for me and my family when making a new purchase. On top of all of this great customer service, I was on hold with my insurance sending in payment for my total loss and couldn't move forward in purchasing my vehicle. I was already two weeks into renting a car (with no reimbursement). Jon Pighetti offered me a loaner until the payment was sent in and at that point I knew that Hoffman Superstore did business the right way. The payment finally came in and both Jon and Anthony helped me on my way to my new car. They made the process less stressful knowing that I was out a vehicle and still making payments on a car I no longer was using until payment was sent in. Thank you Anthony and Jon for not only your great customer service, but as well as your overall care of thinking of me not only as a number/customer , but as an actual person!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jessi, Thank you for choosing Hoffman Used Car Superstore and providing your feedback. We are pleased to read that while your vehicle was a total loss you are healthy! Anthony and our team is here to ensure you have an excellent experience and drive home in the right vehicle for you. Let us know any time you have questions or service needs. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • First time car buyer; Great Experience

    As a first time car buyer I was very skeptical wherever I went to look at cars. Car salesmen unfortunately do not get the best rep so I was very p...

    Dealer Response

    Hello Lpeters, Thank you for choosing Hoffman Used Car Super Store! We are pleased to read that you had a great first time car buying experience. ...


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    As a first time car buyer I was very skeptical wherever I went to look at cars. Car salesmen unfortunately do not get the best rep so I was very particular in who I wanted to buy my first car from. Hoffman Used Superstore was the 5th shop I went to. I had done some research online of local dealerships that had the specific car I wanted and Hoffman happened to have one. I worked with both Anthony and John. Both were very enjoyable to work with. They never once pressured me to buy the car they let me take my time in deciding, no phone calls trying to convince me or anything. When I asked them to fix something they did it right away no questions asked. This dealership is unlike any other that I have been to and I left with my dream car and the feeling of relief that I had a good car on my hands. Thank You John and Anthony for a very enjoyable experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Lpeters, Thank you for choosing Hoffman Used Car Super Store! We are pleased to read that you had a great first time car buying experience. Your satisfaction is important to our team and we are committed to ensuring you have an exceptional experience. We trust you are loving your new vehicle and we look forward to seeing you again. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Great experience

    Pleasant experience. Good and quick service; fair and straight to point. I bought used car today and all formalities done pretty fast without any ...

    Dealer Response

    Hello Aks, Thank you for choosing Hoffman Used Car Superstore. Your satisfaction is important to us and we strive to ensure you have an seamless e...


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    Pleasant experience. Good and quick service; fair and straight to point. I bought used car today and all formalities done pretty fast without any hassle to me. Definitely will prefer the dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Aks, Thank you for choosing Hoffman Used Car Superstore. Your satisfaction is important to us and we strive to ensure you have an seamless experience with us at every visit. We trust you are enjoying your new vehicle. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Great Experience

    Anthony and John made it fast, simple and great experience. Got me into the car of my dreams.

    Dealer Response

    Hi Rose, Thank you for providing feedback on your experience with Anthony and John. We are pleased you had a great experience and went home with t...


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    Anthony and John made it fast, simple and great experience. Got me into the car of my dreams.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Rose, Thank you for providing feedback on your experience with Anthony and John. We are pleased you had a great experience and went home with the car of your dreams. We are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • A Pleasant Car-Buying Experience

    This was the most pleasant car-buying experience that we have ever had. It is so nice to deal with people who are accommodating, informative, and ...

    Dealer Response

    Hello Sally & Jeff, Thank you for choosing Hoffman Used Car Super Store. We appreciate your feedback on Jon and Ray. They are a great team that is...


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    This was the most pleasant car-buying experience that we have ever had. It is so nice to deal with people who are accommodating, informative, and sincere. We would definitely purchase another car from this dealership and Jon Pighetti in particular. Thank you again for your fine service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Sally & Jeff, Thank you for choosing Hoffman Used Car Super Store. We appreciate your feedback on Jon and Ray. They are a great team that is always happy to go above and beyond for their customers. We trust you are enjoying your new Cadillac! Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Shop at Hoffman

    I had the pleasure of purchasing a used Acura from Hoffman Used Car Superstore. Jon Pighetti bent over backwards to get me into this car. He took ...

    Dealer Response

    Hi Dave, Thank you for choosing Hoffman Used Car Super Store. We appreciate your feedback on working with our general sales manager Jon. Our staff...


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    I had the pleasure of purchasing a used Acura from Hoffman Used Car Superstore. Jon Pighetti bent over backwards to get me into this car. He took care of all of the paperwork in order to register the car in Rhode Island, sending a representative to get the VIN checked, and registering the vehicle. I would totally endorse this dealership for the purchase of a used car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Dave, Thank you for choosing Hoffman Used Car Super Store. We appreciate your feedback on working with our general sales manager Jon. Our staff is committed to ensuring you have an exceptional experience at every visit. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • A Great Dealership!

    I recently purchased a used Toyota Camry from Hoffman Used Car Superstore. Jon, Ray and the entire staff could not have been more helpful. They we...

    Dealer Response

    Hi ttdv214, Thank you for choosing Hoffman Used Car Super Store! We are thrilled you had a great experience with Jon and Ray and thank you for sha...


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    I recently purchased a used Toyota Camry from Hoffman Used Car Superstore. Jon, Ray and the entire staff could not have been more helpful. They were very professional, fair and not pushy. The delivery of the car was hassle free and there weren't any surprises. All in all, it was a great experience and I would definitely recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi ttdv214, Thank you for choosing Hoffman Used Car Super Store! We are thrilled you had a great experience with Jon and Ray and thank you for sharing your story. We trust you are enjoying your Camry. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Amazing Experience!!!

    I highly recommend this dealership. I have never had such a great time buying a car. I am happy to write a review to let others know what type of ...


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    I highly recommend this dealership. I have never had such a great time buying a car. I am happy to write a review to let others know what type of amazing service I received here. It was a delight. I have never had such a great experience buying a car. Honesty and a true sense that they cared is something I never thought was something I could get from a car dealership. I'm extremely happy!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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