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Reviews

Average Ratings

4.7
182 lifetime reviews. Includes reviews from DealerRater.com
  • Awesome experience, no pressure!

    I had an excellent experience with Muller Auto Group! My salesperson Robert was really personable, and seemed really interested in matching me wit...


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    I had an excellent experience with Muller Auto Group! My salesperson Robert was really personable, and seemed really interested in matching me with a car that would be what I wanted. The car I first came to see wasn't everything I wanted, so he showed me a similar one I hadn't seen that I liked much better. They'd only just gotten it in, but Robert and the manager Steve got it totally fixed up and sparkling in a just a day or two. It looked like it was brand new, and their service dept had put a lot of brand new elements into it! I was thrilled. Price was right, no games, friendly people, I would absolutely shop for a car here again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I didn't actually purchase from Muller, but...
    April 13, 2017

    I would, if given the opportunity. Muller was one of a handful of Subaru dealerships I was working with in shopping for my new car, and I found my...


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    I would, if given the opportunity. Muller was one of a handful of Subaru dealerships I was working with in shopping for my new car, and I found my online interaction with Ann Karpiel to be very pleasant, professional and accommodating. In the end, I bought from a dealer closer to home rather than trekking all the way up to Highland Park to save a hundred bucks or two, but I would definitely recommend Muller to anyone looking to purchase a Subaru.

    Does recommend this dealer

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  • Muller Subaru - and Bob Szmarek - are terrific!
    April 5, 2017

    In 2008 or so I bought a used Subaru Forester that I had found through an online site. It ended up being at Highland Park Motors (I think that's w...


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    In 2008 or so I bought a used Subaru Forester that I had found through an online site. It ended up being at Highland Park Motors (I think that's what it was called then) and my sales guy was Bob Szmarek. This year i was ready to buy a NEW Subaru Forester. I did a lot of research (Consumer Reports, TrueCar, etc) and when clear on the car I wanted, the amount I wanted to pay, and the amount I expected to get on a trade in (Edmunds) I called Muller Subaru and made an appointment with Bob. He was the same friendly, practical, easy to work with guy I remembered from before (and he looked no older! how did he do that?!). We test drove both the Outback and Forester (I was 95% sure I wanted the Forester but I'm a big 'due diligence' gal). He had a clearly thought out route that would allow me to experience many facets of the cars in a short time. Decision made (yep, Forester) we then went about negotiating. It was so easy, fair and pain-free! I showed him what I wanted to pay and why, he went over the numbers, did a grand total of 2 'trips to the manager" and I got a BETTER deal than I expected! Then, the whole experience got even better yet when the 'delivery assistance expert', Austin, helped me understand all the fancy new electronics (cars have changed a lot in the last 11 years). AND - I got a $25 gift care for doing the test drive and will get another gift care for coming back to do follow-up questions with Austin! What a great deal! I HIGHLY recommend Muller Subaru and Bob Szmarek!

    Does recommend this dealer

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  • Truly a pleasure.

    I flew in from out of state to purchase a GLI and Thomas made it quick and painless. As soon as we arrived, we looked at the car, gave the down ...


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    I flew in from out of state to purchase a GLI and Thomas made it quick and painless. As soon as we arrived, we looked at the car, gave the down payment, signed the papers, and were on our way. The vehicle was exactly as described. It was truly a pleasure.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good service on warranty cancellation
    February 15, 2017

    I sold my Passat TDI back to Volkswagon and had a good amount of time left on the extended warranty I had purchased. Jerry and Danny were really ...


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    I sold my Passat TDI back to Volkswagon and had a good amount of time left on the extended warranty I had purchased. Jerry and Danny were really helpful in expediting getting the check from Warranty Solutions. Very grateful I could get back that extra cash.

    Does recommend this dealer

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  • New be purchase
    December 14, 2016

    Worked with Randy Freeman. Straight forward, honest and knowledgeable presentation. Easy negotiation. Would buy next vehicle from him and recom...


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    Worked with Randy Freeman. Straight forward, honest and knowledgeable presentation. Easy negotiation. Would buy next vehicle from him and recommend him to others. This is the second new car purchased from this dealership.

    Does recommend this dealer

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  • Everything one could hope for.
    November 21, 2016

    I had a leak in my back left tire. I took it in to Muller and had Tony Rinchiuso as my service consultant. He explained everything and went ove...


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    I had a leak in my back left tire. I took it in to Muller and had Tony Rinchiuso as my service consultant. He explained everything and went overboard in his courtesy and service. I told him not to wash the car since they used automatic rollers and he had it hand washed! He kept me informed of the work and gave me transportation while the car was being fixed. Just great service, the best I have ever had in over 45 years of owning a car!

    Does recommend this dealer
    Came in for service or repair

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  • Unexpected Service
    October 1, 2016

    I stopped by the service department a few weeks ago and ask if someone could look at the scratches on my hood. After checking them out, Alex went...


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    I stopped by the service department a few weeks ago and ask if someone could look at the scratches on my hood. After checking them out, Alex went back in the shop and came out with a can of waxing compound and proceeded to start rubbing them off. Although he kept working away at it, I thanked him and said that I would buy a can and finish the job. I thanked him again and tried to give him a few dollars, but he refused. Even though I didn't lease my Forester at Muller (which Alex noted), l intend to make them my first visit when I'm in the market again. Thanks again Alex! L. Smith

    Does recommend this dealer
    Came in for service or repair

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  • Muller Nissan

    I worked with Anthony and Nasir who were both polite, friendly and Non-pushy


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    I worked with Anthony and Nasir who were both polite, friendly and Non-pushy

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchased new Outback under less than ideal circumstances
    September 12, 2016

    My wife and I were looking for a new car this year after I was in a fairly bad head-on collision and our previous car (2008 Prius) was totaled. We...


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    My wife and I were looking for a new car this year after I was in a fairly bad head-on collision and our previous car (2008 Prius) was totaled. We were considering a new Prius and a used Volvo V60 and decided, on a whim, to stop in at Muller Subaru. I'm so happy we stopped! We met first with Ben, who gave us all the details and convinced us to consider adding an Outback to our list for comparison. Ben was great - not pushy at all, and didn't try to tell us that our other options were wrong. He just gave us the facts and put us at ease. We were driving a rental at the time, after the accident, so we had a pretty tight schedule. On top of that, I was pretty well-sedated for the injuries from the accident. Ben was extremely patient with us and made us very comfortable. He had to be out of the office the next week and, since we had to purchase a car right away, he introduced us to Bob to follow up with if we decided to go with the Outback. Bob was just as patient, informative, and friendly as Ben and he helped us answer some questions as we finalized our decision. I can't say enough about both Bob and Ben, and the dealership. This was BY FAR the best experience I've had with a car purchase. There was no pressure at all, and they made what was a difficult situation go extremely smoothly.

    Does recommend this dealer

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