everything you ever heard about "used Cars salesmen" is this place . I still don't have my registration transferred 5 months later....don't bother cal...ling for services it goes to voicemail that is always full. HORRIBLE
Salesman seemed nice at first but that's where it ended. He made me think that registration and everything was taken care of. Now 6 months later I got... a call telling me that registration was temporary and I it was at the car dealership and if I did not pay they had no choice but to cancel it.
Ok, so let me start by identifying the people that took care of us when I bought my truck. -Elena: manager -Otto: Sales associate -Alan: Mechanic / s...ervice manager -Owner: Never spoke to him, he never took the time to deal with our issue head on. A few months ago me an my wife traveled from NC to FL and bought a 2008 Freightliner Sprinter Mini Bus at RDM when we first saw it, it had damage to the cabin canopy, no big deal, that said they would take care of that, the following is a list of things they committed themselves in fixing prior to us taking delivery of the truck: -Damage to canopy: canopy fixed, but left all masking tape on it, so it was no cleaned up, and hazard lenses missing, and lights not working. -Rear AC non fuctional: NOT FIXED, estimate $700.00 -Check engine light: NOT FIXED, turbo issues, lack of power, estimate $985.00 -Escape hatch on roof broken/leaking: NOT FIXED, water comes inside truck with any rain, estitimate $350.00 It took nearly 2 months for Alan to speak to the owner (who never took the time to speak to us), to say that they could not take care of the turbo issues, so I'm not going to waste my time submitting the rest of the estimates, at this rate they will take the rest of the year to tell me NO for the other commitments. So if you're considering buying at RDM, go somewhere else, in the Miami area there's many other dealer you can buy from, these folks at RDM only care to make money, and do not care about how they make it, but if you have to have a car you want, make sure they fix everything prior to taking ownership of the car, as a business owner this is the best advise I can give you. Sincerely, Alfredo Olguin Hernández -