ReviewsWrite a review
Beware of insulting added costs
They had a car listed on their website for about 17700. Everything when fine until the paperwork began. They only applied some of the listed discounts from their website and tried to charge me about 1500 for a “northern Arizona package”. When asked about the package,all I was told was that it covered the tint that they put on the car. The man I spoke to clearly had no plans to budge on the insulting charge for tint. He tried to justify the charge by say that “all dealerships do it” as if that flimsy excuse justifies a sleazy business practice. I know dealerships add fake fees to make a bigger profit usually in the form of “documentation fees” and was ok with the 499 they charged for it, but 1500 for a tint job that could be done at a fraction of the cost is ridiculous. Out the door BEFORE tax’s and dmv fees was a bit over 22000 due to the fees and not honoring all of the listed discounts on their website, needless to say, we walked.
Absolutely terrible customer service!!!
I want to explain why I'm rating this dealership a 1 star. I was helped by Zach, who was an amazing salesman. He offered great service and genuinely seems to care about his customers feelings, needs, and wants. HOWEVER, the dealership as a whole is just terrible. The management there does not care about their customers. All they care about is making a sale and nothing else. If someone DOES NOT want to come inside they shouldn't be forced to. If a customer says they aren't looking to buy a car at the moment or realize they can't afford a car right now, they should not be guilt tripped or constantly bothered by the dealership. This kind of attitude makes me, and I'm sure other people, very uncomfortable and quite frankly is a huge turn off. They need to get their act together and realize that they need to work on their customer service, otherwise they will lose customers. I will NEVER be going back to this dealership again and I will be looking elsewhere to buy a car.
Over-promised under delivered straight out lied
I brought my vehicle in for an oil change and tire rotation. They told me they did the tire rotation but in fact they did not. I had marked my tires just before I went in to see if the tires were actually getting rotated and they were not, their multi-point inspection form was also a complete lie, they said they checked things that they did not and the information on the report was wrong.
Key Fob Programing
On March 19, 2020 I took a Key Fob to the Dealership hoping that they could re-program it for my 2019 Dodge Ram 1500. Their Service Advisor, Laurin said; Yes we can do that for you, bring it in. We waited in the waiting room for about 2 hours, I finally went to ask someone if they were finished with my truck. Laurin told me; that the Technician was having a problem trying to program the key. I told Laurin to forget it and that I'll it somewhere else to get it done. I was told that first, I would need to pay for the Technician trying to program the key. I told him; why should I pay for something that they weren't able to do? So, in order to get my truck back, I paid $44.56 for work that was never done. Buyer beware...they do not know what they are doing. I called a friend of mine who does key fob re-programing. He asked me if they took the "emergency key" out of the fob and if the extra key had been cut for another vehicle? I told him "yes" and they did look at the "emergency key". He told me; they are stupid, they should know that you can't re-program a key that has been cut for another vehicle. Get your truck and get out of there, so I did just that.
Abeita, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Planet Chrysler Dodge Jeep Ram Team
No games car dealership
I liked the fact that there were no games what so ever. I asked for a true out the door price and got exactly that. They even beat Phoenix prices by a lot so I bought local.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Planet Chrysler Dodge Jeep Ram Team
Bertha C. Zonnie
Our sales person was very informative, courteous and friendly. He explained every detail about my new vehicle we purchased. He took us for a short drive, first my daughter, then my husband and I.
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, The Planet Chrysler Dodge Jeep Ram Team
Mike Jaramillio was wonderful! Mike, Chris and Bart stayed late to assist us with buying a car. It was very much appreciated.
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Planet Chrysler Dodge Jeep Ram Team
Awesome customer service. They are the best car dealership in northern Arizona. I highly recommend Planet Dodge for your next vehicle purchase.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Planet Chrysler Dodge Jeep Ram Team
Friendly. Easy to work with, and got a great deal! They made sure I got the right vehicle to fit me. I will buy here again.
Jeffrey, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Planet Chrysler Dodge Jeep Ram Team
Front end of dealer excellent, back sucks
The front end of your dealership, in my experience, was 5 star worth, Chris my salesman was awesome to work with and should be recognized for his extraordinary talent of dealing with individuals!
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Planet Chrysler Dodge Jeep Ram Team