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Reviews

Average Ratings

3.8
28 lifetime reviews.
  • Boss man

    They were professional , they did send me lots of emails about offers on used and new cars but did not want to negotiate prices, so I ended up ge...


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    They were professional , they did send me lots of emails about offers on used and new cars but did not want to negotiate prices, so I ended up getting my Mercedes from a different dealership. .

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great service and great help!

    I purchased a Mercedes CLS 63 sAMG elsewhere. I needed some winter wheels and tires and went to Mercedes of Elmbrook for help. Bryan Loser (parts ...


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    I purchased a Mercedes CLS 63 sAMG elsewhere. I needed some winter wheels and tires and went to Mercedes of Elmbrook for help. Bryan Loser (parts specialist) was incredible! Not only did he find me the specific tires I was looking for but also came up with several suggestions for wheels. He was spot on and I got the perfect set of tires and wheels. He answered all of my email questions very promptly and even offered to let me call him at home on his personal cell phone. Who does that? Incredible customer service from him. The price was also competitive. He turned me over to Drew Putterman in service and Drew keep me updated on the timing of getting the tires and wheels. He arranged the time for me to come in that was very convenient. What more can I say?! I also had a small issue that required some warranty work and Drew took care of it equally well. Great people and great service. I know that in the future if I need help they are there to provide it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Terrible customer service

    I've always had great service there but not this time. Mark was not helpful in keeping me updated with the status of my car being serviced. Very f...


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    I've always had great service there but not this time. Mark was not helpful in keeping me updated with the status of my car being serviced. Very frustrating experience and will not deal with Mark there going forward.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service!

    My experience with Mercedes-Benz of Elmbrook was excellent. Drew Putterman, the service writer was accommodating, personable, and very customer or...


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    My experience with Mercedes-Benz of Elmbrook was excellent. Drew Putterman, the service writer was accommodating, personable, and very customer oriented. Stephen Liss repaired my vehicle and was very professional, had great diagnostic skills, and was very good at communicating problems to me and the writer. I did not have to question anything Drew said to me in regards to the repair or service. These two went above and beyond to make my service experience a great one. I will defiantly bring my vehicle back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service!

    My experience with Mercedes-Benz of Elmbrook was excellent. Drew Putterman, the service writer was accommodating, personable, and very customer or...


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    My experience with Mercedes-Benz of Elmbrook was excellent. Drew Putterman, the service writer was accommodating, personable, and very customer oriented. Stephen Liss repaired my vehicle and was very professional, had great diagnostic skills, and was very good at communicating problems to me and the writer. I did not have to question anything Drew said to me in regards to the repair or service. These two went above and beyond to make my service experience a great one. I will defiantly bring my vehicle back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Checked out a used car

    I went in to look for a used car. Now, I was extremely out of place, this is a very high end dealership. That doesn't really pertain to anything I...


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    I went in to look for a used car. Now, I was extremely out of place, this is a very high end dealership. That doesn't really pertain to anything I'm about to say. I went in there and checked out the car that I intended on purchasing. Some dealerships I've gone too had some sort of guarantee, but this dealership did not. That wasn't overly problematic seeing as though the car was older. What was problematic was the fact that after I did a very light inspection on the car I noticed a leak. I guessed it was oil and I asked the saleswoman if the service men there could check it out. Three days later she gets back to me, "probably an oil leak". Okay, so it took your service men three days to come to the conclusion that it was "probably" an oil leak? And it took me all of five minutes? They said it was normal with cars of that age. Maybe it is, but to not further inspect the leak or even try to fix it on a car that they are selling was not professional whatsoever in my honest opinion. If you are buying a new car it's likely a completely different story. I have no idea, I personally will not be going back. Unless I can knock a couple grand off that car, never hurts to try.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • All they do is play games.......

    Any dealers "best price" is only their best price until the vehicle doesn't sell. All MBE did was play games with me on price. When I told them I ...


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    Any dealers "best price" is only their best price until the vehicle doesn't sell. All MBE did was play games with me on price. When I told them I was going to keep looking the salesman said "would another $500 off do it?" I said no, give me your "real best price". He was offended......I walked.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • used car buy very helpful and informed

    This dealer was very helpful, not pushy, nice and informed. They made everything right. Efficient and attentive. Noticed the lighter didn't work o...


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    This dealer was very helpful, not pushy, nice and informed. They made everything right. Efficient and attentive. Noticed the lighter didn't work on the ride home and they called to make it right that day.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very Pleased

    After my due diligence for my wife's new car we settled on Elmbrook Mercedes. We were very satisfied with the friendly and informative sales perso...


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    After my due diligence for my wife's new car we settled on Elmbrook Mercedes. We were very satisfied with the friendly and informative sales personnel and sales Manager whom we felt went to extremes to assure our satisfaction with all aspects of the buying experience.We would certainly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • They Think Customers are Dumb!!!

    When I bought the Sprinter, I had to teach the "Sprinter Manager" how to configure the options I wanted. Should have been a warning... MB Diesel p...


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    When I bought the Sprinter, I had to teach the "Sprinter Manager" how to configure the options I wanted. Should have been a warning... MB Diesel products that I have owned have had many - MANY service issues. I should have known better. 5 warranty visits in the first 16 months of ownership. Now service cannot fix a problem and is deferring to "Mercedes Engineering" who is very slow to respond. While I wait. This is the 4th time I took the Sprinter in for this same problem.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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