Reviews
Cameron Hayes did fantastic at the service dept.
Cameron Hayes did fantastic at the service dept. great communication and got me in for diesel work fast!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Corey Hayes was an excellent service dept guy.
Corey Hayes was an excellent service dept guy. He took care of my truck and communicated the entire way. Great job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danny, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Kaitlynn Jones is about the best service writer I ever
Kaitlynn Jones is about the best service writer I ever had. She is absolutely excellent! On my survey I did after buying my GMC pick up truck. I gave y’all an eight out of 10 for recommendation. But because of Eric Moran, I should’ve gave y’all a 10+ on the survey. He was very helpful and answer all my questions and because of him and your service department I would recommend y’all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Patrick, thank you for your kind review; we are happy to pass along your comments to the team here at Walker Big Lot! Please let us know if there is anything else we can do for you; we are more than happy to help!
The dealership is quite good.
The dealership is quite good. The extended warranty is somewhat disappointing. It is still in force but the recent repair evidently was not covered; I had to pay for it. Moreover, the type of failure should not have occurred in a gently used vehicle with only 37,000 miles on it and certainly should have been covered by the extended warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The problem I had was at the beginning undetectable.
The problem I had was at the beginning undetectable. But in the end, they figured it out and it’s working fine.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
BEEN TRYING TO TALK TO SOMEONE ABOUT SERVICING MY 2020
BEEN TRYING TO TALK TO SOMEONE ABOUT SERVICING MY 2020 GMC TRUCK SENSE 11.00 OCLOCK. IT IS NOW 1.15 POOR POORE SERVICE. THIS IS REALY SAD FOR A DEALERSHIP OF THIS SIZE
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kenny, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (318) 445-6421 at your earliest convenience to discuss how we can turn your experience into a positive one.
Well satisfied with every part of my experience, the
Well satisfied with every part of my experience, the courteous customer service, the quality of the repair, the short wait time and the affordably priced cost of the repair
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chad, thank you for taking the time to let us know how we did. We hope you have a great day!
Tandy Thompson is the man!
Tandy Thompson is the man! He provided me with excellent customer service. Professional,knowledgeable with great communication skills. If you must get your vehicle serviced in Alexandria,call this dealership! Ask for TANDY! He will take care of you.Thank me later.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kenneth was the absolute best!
Kenneth was the absolute best! He worked hard to get us the best price. He made sure we were taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stacy, we're happy you found our staff to be so supportive during your experience here at Walker GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
Today I had the pleasure of having Allen Gorum handling
Today I had the pleasure of having Allen Gorum handling my situation. He was very prompt, courteous and professional. My vehicle was taken care of and ready to get back on the road in 2 hours. He kept me informed every step of the way. I will definitely bring my vehicle back for routine servicing. Thank you Aalen Gorum!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair