Emerald Valley Auto Sales

Reviews

3.7 out of 5 3.7
56 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 2, 2018

    The worst experiense buying a car. Older gettlemen not letting me start the car or looking in the car. I came properly dress from the office to buy a commuter... to drive for work. I believe he was probably racist to Latino persons or the car was a piece of crap and he didin’t want me to really look in to it.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 28, 2017

    I am typically very untrusting of dealerships. Emerald Valley Auto however completely went against those biases. I went there because I found a great deal... on a truck I thought too good to be true. My interactions with the owner was straight forward, friendly, non-pushy, and extremely helpful. I loved the truck, found it to be fairly priced, but still wanted to wait a night to think it over. He cheerfully obliged without pushing it on me, and offered to hold it for me until then. He also offered to come in early on a Saturday to fit with our schedule. To put the icing on the cake, the owner even wrote off a small amount from the final price to better fit my wife and I's budget. All in all, an easy, quick, and enjoyable experience with a dealership that knows what it's doing.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    My gosh....thank you! We are happy to know that your experience was a positive one and that you love the truck. Please don't hesitate to give us a c...all if you have any questions or concerns. All the very best, Randy and Robyn Clark

  • 5.0 out of 5
    November 27, 2016

    Emerald Valley Auto Sales was a great car buying experience. I contacted them about a 2005 VW Beetle I found on Car Guru that was posted without pictures.... Randy went outside promptly to take pictures of the car on his phone and sent them to me. I made the drive from Portland Oregon to see the car. Upon arriving I found that the headlights did not work. Randy had the issue fixed in no time. I purchased the car on the spot and have been very happy with my purchase ever since. Randy was very friendly and upfront about the vehicle without any pressure to buy. His wife, Robyn contacted me the next day to ensure I had made it home safely and was still satisfied with my purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business and the review Hollie! We are happy that you like your new car and that it is performing well. Convertibles are so much... fun on sunny Northwest days! Please let us know if you have any questions or concerns and enjoy your new ride. :) All the best, Randy and Robyn

  • 5.0 out of 5
    October 21, 2016

    I was looking for a reliable car for my grandson to get back-and-forth to work, I was helped by Randy who is very patient and thorough showing me the... options he had to offer. I found a great car in my price range and then Randy asked me what kind of work did my grandson do? I told him he was a pit worker for oil can Henry's, he then went to the service department and grabed some industrial floor mats that he had saved and said here he's going to need these no extra charge it is this kind of care and service it is going to keep me coming back. Thanks Randy

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much Russ! We appreciate your business and hope to see you again when you need a good car at a fair price. Randy and Robyn Emerald Vall...ey Auto Sales

  • 1.0 out of 5
    February 8, 2016

    I could not buy a car. Because stallen my oportunity by a man and delar decision. I felt discriminatory for me. I bought another car already.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am sorry you were disappointed and felt discriminated against - that is never our intent. I am not certain what you are referring to but I am going... to presume that you were the young man that came in to see the BMW that was advertised as a 'project car' and was generating a LOT of interest. You - understandably - wanted to hear it run and we explained to you that the ignition was broken and would only spin in place. It was your decision to come back later after we said we were going to see if the mechanic could do something to get it started. You did not leave a deposit to hold the car. While you were gone, another gentleman came in to see the car. The ignition was still broken, the car still would not start and the gentleman did not drive it but he decided to buy it AS-IS while he was there. You returned as the transaction was being completed. I am sorry that you were disappointed and felt discriminated against but you would not commit to the car without hearing it run and you did not leave a deposit to hold the car from being sold. Again, I am very sorry. Robyn Emerald Valley Auto Sales

  • 5.0 out of 5
    December 10, 2015

    Very happy with this dealer. Good quality car, short and fair negotiation process. Genuinely friendly dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you! We sincerely try to sell good quality cars at a fair price. We won't always be the lowest price but we like to think it will be a fair one... for the age and condition of the vehicle. Thank you again, Randy and Robyn Emerald Valley Auto Sales

  • 5.0 out of 5
    November 5, 2015

    We were looking for a good reliable used car for our daughter to use in college. We found a great car at a fair price. We are happy with the vehicle. We... had some mechanical issues with the cars locking system and the owners handled it quickly and efficiently, even had some extra keys made at our request. All their cars are clean and friendly service. It was very convenient that they have a mechanic so close by. We had great communication with the owners and they kept us in the loop regarding progress on the repairs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We appreciate the feedback and hope the car serves your daughter well for many years. Randy and Robyn Emerald Valley ...Auto Sales

  • 5.0 out of 5
    October 1, 2015

    Had a great buying experience at Emerald Valley Auto! Fair prices and cool cars make this a fun spot to shop for your next used vehicle. Robyn is very... professional and handled the paperwork quickly. Randy was honest and knowledgeable about all of their inventory. They obviously work very hard to select the reliable and fun vehicles they have in stock. The '97 Thunderbird I purchased was like new with low miles and only one owner; price was fair! Will shop here again when I'm ready for my next ride. Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you. I am so glad that you are having fun with the T-bird! Randy tries his best to weed out the wheat from the chaff and buy the best quality ve...hicle for the money. We look forward to serving you again in the future when you are ready for your next fun ride. Thank you again for your business and please don't hesitate to give us a call if you have any questions or concern. All the best, Robyn and Randy

  • 5.0 out of 5
    July 2, 2015

    Had my heart set on a certain car that I saw on their web page, by the way, great web page, and Robyn bent over backwards to make sure everything was working... on the car before I came in to look at it and to test drive it. Once at the dealer the gentleman who showed us the car was very help & quite courteous and when it came time to purchase the car Robyn has us in and out in no time at all.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much Lee! I am glad the car was everything that you hoped it would be. You drove a long way to see and purchase the car and we try to r...epresent each one as honestly as possible - from the pictures to the mechanics. I am also pleased to hear that your experience with our sales/lot assistant was a good one. We don't have 'sales staff' so each one of our customers is initially greeted and shown the vehicle by either the sales/lot assistant or the owner. We take pride in what we do and strive to make the customers experience as pleasant and courteous as possible. Again, thank you and give us a call if you have any questions or concerns! Robyn

  • 5.0 out of 5
    February 23, 2015

    Owner was very pleasant to work with. Very friendly. Paid special attention to stay within my budget. Would definitely buy from this dealership again.... The owner/salesperson was extremely easy to work with. Not a high pressure salesman. We are very happy with our purchase. Thank you Emerald City Auto for making our recent buying experience easy, and stress free...... A++++++

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback - we really do appreciate it! We do our best to listen to our customers and pay attention to what is important to them. We ...are glad that you had a good experience with us and we look forward to helping you in the future when you're ready. Thank you again, Robyn and Randy Emerald Valley Auto Sales

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