Mercedes-Benz of North Palm Beach

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Reviews

Average Ratings

4.1
16 lifetime reviews.
  • Great Service Experience!

    I just got back my Mercedes SUV and it is riding like it's brand new again! Plus, it's sparkling clean and looks like it's being driven off the l...


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    I just got back my Mercedes SUV and it is riding like it's brand new again! Plus, it's sparkling clean and looks like it's being driven off the lot for the first time. Ashley is a smart and detailed service advisor. Highly recommend her, Shawn and the entire service team.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Red 514

    35 years with Mercedes and this is the worst service ever I can't believe Mercedes would allow this


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    35 years with Mercedes and this is the worst service ever I can't believe Mercedes would allow this

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • new 450SL purchase

    Great experience buying a new SL convertible. Sales agent Mike Egan is first-rate: conscientious, personable, a good listener and very knowledge...


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    Great experience buying a new SL convertible. Sales agent Mike Egan is first-rate: conscientious, personable, a good listener and very knowledgeable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Today at MB of North Palm Beach

    EXCELLENT my Service Assistance manager Paul Kotkin, was exceptional with his customer service. First greeted like, a family member, reviewed my v...


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    EXCELLENT my Service Assistance manager Paul Kotkin, was exceptional with his customer service. First greeted like, a family member, reviewed my vehicle current and updated needs and requirements. This was the first time, visiting here. Paul pointed out that their was a free service upgrade from Mercedes, and it would take about 30 minutes to complete. the estimated time to do the entire work was 1.5 - 2 hours, this was exact, 1.75 hours to complete, and I was updated about every 30 minutes on the repair status, how could you ask for more. The estimate was 100% on point, and not a penny more. I would say that Between Paul and Mercedes Benz of North Palm Beach, they were exceptional with Customer care, and he service being preformed. I also strolled around and ran into David House, a sales consultant, and I had the pleasure to walk around with him, and some of the newer models, and the latest safety features being offered on the 2016 and 2017 Mercedes Benz's. My over all experience is well over a five star, for customer service, the service being preformed and at point on cost. I want to take this time to thank the entire staff at Mercedes Benz of North Palm Beach, very clean and an enjoyable experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Today at MB of North Palm Beach

    EXCELLENT my Service Assistance manager Paul Kotkin, was exceptional with his customer service. First greeted like, a family member, reviewed my v...


    Show Full Review

    EXCELLENT my Service Assistance manager Paul Kotkin, was exceptional with his customer service. First greeted like, a family member, reviewed my vehicle current and updated needs and requirements. This was the first time, visiting here. Paul pointed out that their was a free service upgrade from Mercedes, and it would take about 30 minutes to complete. the estimated time to do the entire work was 1.5 - 2 hours, this was exact, 1.75 hours to complete, and I was updated about every 30 minutes on the repair status, how could you ask for more. The estimate was 100% on point, and not a penny more. I would say that Between Paul and Mercedes Benz of North Palm Beach, they were exceptional with Customer care, and he service being preformed. I also strolled around and ran into David House, a sales consultant, and I had the pleasure to walk around with him, and some of the newer models, and the latest safety features being offered on the 2016 and 2017 Mercedes Benz's. My over all experience is well over a five star, for customer service, the service being preformed and at point on cost. I want to take this time to thank the entire staff at Mercedes Benz of North Palm Beach, very clean and an enjoyable experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Awesome Purchase Experience!

    Just bought a 2017 E300 from David House. It was the best car buying experience my wife and I have ever had. David is incredibly knowledgeable and...


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    Just bought a 2017 E300 from David House. It was the best car buying experience my wife and I have ever had. David is incredibly knowledgeable and personable. No pressure at all. The other staff members we encountered were all courteous and friendly. We will definitely purchase cars from him in the future and recommend him highly!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Totally Ingnored by them

    I was looking to purchase a pre owned 2104-2105 S550. We waited for someone to come out and no one ever did. They were not busy at all. I guess I ...


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    I was looking to purchase a pre owned 2104-2105 S550. We waited for someone to come out and no one ever did. They were not busy at all. I guess I did not fit there profile of someone who could afford a Mercedes. We visited other dealers down south and were treated wonderfully.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Exceptional experience.

    Exceptional experience from start to finish. The entire process was unlike any other car purchase I've ever made. My salesman, Justin Brown, went ...


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    Exceptional experience from start to finish. The entire process was unlike any other car purchase I've ever made. My salesman, Justin Brown, went above and beyond to ensure a positive experience. Polite and professional. I would definitely recommend Mercedes - Benz of North Palm Beach.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellence has a name at MB of North Palm Beach

    Firstly, excellence is the quality that is, sadly, in short supply in this world. Which is why it is so powerful and impressive when you come acro...


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    Firstly, excellence is the quality that is, sadly, in short supply in this world. Which is why it is so powerful and impressive when you come across it; especially, when you come across it unexpectedly. Secondly, while driving a brand new car is, certainly, pleasant, the process of buying a new car is, typically, not an enjoyable experience by any stretch of the imagination. I'm here to share that I have experienced excellence and actually enjoyed the process of selecting and purchasing my new Mercedes at the Mercedes of North Palm Beach, all due to one person - Justin Brown. From the very first handshake to the moment I drove off of their lot, everything worked perfectly. Justin had great attitude, was polite and attentive, but never aggressive or pushy. He knew the product, was available to answer any questions, and helped me pick the best car with perfect options. Finally, he got me an excellent price (I checked), and the negotiation was earnest and quick, without any games or gimmicks. What more can you ask for?

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Can't get a call back

    For the past month, I have on at least 5 occasions tried to get a quote to have a remote starter installed on my 2010 E350. 3 of those times I hav...


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    For the past month, I have on at least 5 occasions tried to get a quote to have a remote starter installed on my 2010 E350. 3 of those times I have been forwarded to an endlessly ringing extension. The forth time the receptionist finally picked up again, took my information, and said someone would get right back to me. Nobody did. After another week and a half or so, I tried one more time. Endlessly ringing extension, receptionist finally picked up again and took my request and tried to find someone that could give an answer. She forwarded me to another woman who again took all my contact information, and what it was that I needed, and told me someone would be back with me shortly. It's been close to a week now with no response. I can't imagine actually using this dealership to do any service on my cars. I moved here from NJ where I had the best service operation ever at Open Road Mercedes. I expected the same kind of customer service from Mercedes here. I have not found it.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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