Kia & Volkswagen of Muncie

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Reviews

Average Ratings

4.1
34 lifetime reviews.
  • Great Service

    Excellent experience!!.... Walked off with something WAYY better than what I came for. Worked with me 100% and customer service was even better!!!...


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    Excellent experience!!.... Walked off with something WAYY better than what I came for. Worked with me 100% and customer service was even better!!!! LOVE LOVE LOVE!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Don't do it! RUN!!!

    Don't do it! I won't ever again. Bought a Kia hybrid optima with 3k miles. Nice ride, but service after the sale was the worst car experience I've...


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    Don't do it! I won't ever again. Bought a Kia hybrid optima with 3k miles. Nice ride, but service after the sale was the worst car experience I've ever been through and we bought kias platinum warranty package. The service manager, Jeff seems to have no customer interaction experience, no follow through and a whole lot of "Not my problem" served up with " I don't care". The car buying experience shouldn't be about just falling in love with a car...it's about the customer- because we pay your paycheck.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5 Star Experience

    Purchased a new Kia from Lucas. Easiest purchasing experience for a new car purchase ever. Quick, precise and simple. Highly recommended!


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    Purchased a new Kia from Lucas. Easiest purchasing experience for a new car purchase ever. Quick, precise and simple. Highly recommended!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Satisfied Customer

    Excellent experience!!! Cody Nelson was very nice and was not pushy like most salesman. Did everything he could to get me a car in the price range...


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    Excellent experience!!! Cody Nelson was very nice and was not pushy like most salesman. Did everything he could to get me a car in the price range that I was looking for. Ended up getting a Kia Soul under my price range. Would definitely recommend going and seeing Cody if your looking to get a new vehicle!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Customer Service

    Came from out of town to get the exact car I wanted. The first time I drove in the car wasn't ready as promised. The second time I came down the...


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    Came from out of town to get the exact car I wanted. The first time I drove in the car wasn't ready as promised. The second time I came down they were less than willing to work with me on the vehicle price and my trade in. They didn't want to make the sale to me. Called the next day and the car was sold. Seems that had someone else in mind all along. Would have been nice to know in advance and I wouldn't have wasted a tank of gas driving there for no reason.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Kia is amazing

    I bought myself a 2015 Ford Focus with Linda. She has wonderful customer service and I will more than likely purchase all my vehicles through Kia....


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    I bought myself a 2015 Ford Focus with Linda. She has wonderful customer service and I will more than likely purchase all my vehicles through Kia. The staff are all very helpful and all worked together to get me the car I wanted for the right monthly payments that was affordable for me. I love my car and am extremely happy with what I got. Thank you Linda and team for helping me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service trip turned into a surprise sales trip !!!

    I've been a loyal customer since 2014 when Muncie Kia got me an amazing deal on my Soul. The staff is always extremely kind and friendly.The servi...


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    I've been a loyal customer since 2014 when Muncie Kia got me an amazing deal on my Soul. The staff is always extremely kind and friendly.The service department always goes above and beyond every time i visit.Then recently while I was getting a routine oil change,I inquired about the new 2017 Souls. I had no idea that I'd be able to step into one at this time and sure enough,Alex and his team got me a golden deal too hard to refuse.I'm now enjoying my 2017 Soul and am a happy loyal Muncie Kia customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Satisfied customer

    Nice clean facility with excellent customer service. Went to the Kia to shop for a new car and was out the door with new keys in my hands in no ti...


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    Nice clean facility with excellent customer service. Went to the Kia to shop for a new car and was out the door with new keys in my hands in no time! They give the best trade in value around. Highly recommend the Kia of Muncie to anyone looking for a new car. If you go be sure to ask for Teresa Allen, she is wonderful!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mostly satisfied.

    Our salesperson was very nice and pleasant but I got the impression he was pretty new at his job. I felt I did more to purchase a car than he did...


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    Our salesperson was very nice and pleasant but I got the impression he was pretty new at his job. I felt I did more to purchase a car than he did to sell me one. They didn't have what I wanted so they were going to locate one. I was told 3 times that they had a car for me and 3 times it fell through. They failed to make sure they could trade with the other dealer before telling me they had the car. 8 days after I first went to the dealership I returned and found a vehicle on the lot myself. Very happy with the car we purchased but I think they could have done a better job and been more professional. I think the salesman will become a good one once he gets a little more experience. I would be willing to give him another chance in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Our new car a 2016

    The wife and I came in looking for a good deal and trading in our 2012. My hat is off to Muncie KIA dealer they bend over backwards to get us wha...


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    The wife and I came in looking for a good deal and trading in our 2012. My hat is off to Muncie KIA dealer they bend over backwards to get us what we wanted. The sales staff treat you absolutely great and within a short time. We got exactly what we wanted. A brand new 2016 KIA Forte and we love it. And they can do the same for you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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