Mastro Subaru of Orlando

Reviews

Average Ratings

4.9
220 lifetime reviews.
  • Hands Down the Best Subaru Dealer in Florida

    If you are looking to purchase a New Subaru, your smart... Subaru is likely the best Pound for Pound automobile a person can purchase today... and...

    Dealer Response

    Wow... Scott, thank you for the nice comments and the continued loyalty to the Mastro family. We appreciate the business... customers like you mak...


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    If you are looking to purchase a New Subaru, your smart... Subaru is likely the best Pound for Pound automobile a person can purchase today... and If your are really smart you will purchase your Subaru from Mastro Imports. I have Purchased 3 Subaru's from Mastro in the last several years. 2 transactions were done from the original Tampa location and the most recent from the Orlando store last week. Every purchase was an excellent experience... ( that's if purchasing a new car and excellent experience can actually be used in the same sentence) Mastro is, simply put, the absolute BEST Subaru dealer in Florida or maybe even the entire South East US! The Mastro family understands that a person is free to purchase a car from whoever they choose. Their behavior is consistent with a company that is committed to excellence and understands the importance of Customer Service. I believe it is important to confess that I am a very hard to please consumer. That said, I couldn't be more satisfied with my dealings with Mastro

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow... Scott, thank you for the nice comments and the continued loyalty to the Mastro family. We appreciate the business... customers like you make all the efforts worth it.


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  • Awesome First Car Buying Experience

    Michael, Carlos, and the rest of the staff were beyond awesome and attentive. They made my first car buying experience a great one. This dealershi...


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    Michael, Carlos, and the rest of the staff were beyond awesome and attentive. They made my first car buying experience a great one. This dealership should be the great example for others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceeded All Expectations

    Having done research for an additional Family vehicle, we decided to take a strong look at the 2017 Subaru Impreza (Consumer Reports LOVED it!) Re...


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    Having done research for an additional Family vehicle, we decided to take a strong look at the 2017 Subaru Impreza (Consumer Reports LOVED it!) Reading reviews on various sites about the customer experience at Mastro Subaru left me with high expectations. Not only were those met, but vastly exceeded! By far the best car buying experience of my life. With my first visit, it was not our (my Wife and 2 Daughters were there as well) intention to buy same day. Our Product Specialist Kendra was extremely knowledgeable, friendly and listened to our needs and concerns. She made appropriate suggestions, but never in a hard sell manner. She offered options based on what we told her. Listening is so very important! There was a Sport model on the lot that met 98% of our criteria from both a vehicle and financial standpoint. We decided to buy on the spot. It was all made much easier than I can ever recall with additional input and help from both the Sales Manager Carlos and Business Manager/Finance Director Ray. I heard that the Owners (Stephen and Pete Mastro) were in the dealership that day, but tied up in meetings and unfortunately our paths did not cross. I wish they had so I could have thanked them both in person. You surround yourself with the best people, as the owners certainly have, and people will come and then come back again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience!

    Such a difference from previous experiences. There was no pressure to buy a car. Bob Green wanted me to be happy and bent over backwards to make...


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    Such a difference from previous experiences. There was no pressure to buy a car. Bob Green wanted me to be happy and bent over backwards to make that happen.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Russ from Altamonte Springs

    Mastro Subaru was recommended to us by two friends who recently purchased new cars there. We agree. It was a great buying experience. Friendly ...


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    Mastro Subaru was recommended to us by two friends who recently purchased new cars there. We agree. It was a great buying experience. Friendly and very knowledgeable staff - and a great car. We bought a new Forester.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best car buying experience possible

    When my 16 y.o. Toyota RAV4 hit 210k miles, it developed issues that led me to consider buying a new car. I had heard great things about Subaru ...


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    When my 16 y.o. Toyota RAV4 hit 210k miles, it developed issues that led me to consider buying a new car. I had heard great things about Subaru so added them to the list to check out along with Honda and Toyota. The car buying experience at Mastro was night and day difference from the other dealers . No stupid car dealer games ( lookin' at you there Toyota), very straightforward. I came back and test drove the car again with no high pressure. They didn't have the model in the style and color I wanted so they found it elsewhere and had it shipped to them (and didn't charge for this!) Seriously, I've never had a car buying experience be SO hassle free. Nicholas, Joe and Carlos were stellar in their customer service, I've already shared what a great experience this was with a colleague who wanted to look for a car but dreaded the sales experience. Mastro Subaru is definitely the place to go!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy as clams so far!

    Bought a new Outback from the folks at Mastro's. The buying experience was very easy compared to other car purchases we've been through. The sal...


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    Bought a new Outback from the folks at Mastro's. The buying experience was very easy compared to other car purchases we've been through. The sales folks are low-pressure and easy to work with. We love the car (after 3 weeks) and hope the experience we've had so far continues, as we plan to have all services handled through the dealership in coming years. Mastro's has been very concerned about providing us with knowledge of the many tech features of their cars, including an extensive follow-up after a couple weeks of ownership to make sure we were taking advantage of those features. Not a huge dealership but we liked the personal touches and the tokens of appreciation we've received. They've been good with the details.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5th Subaru

    Chelsey Bauer and Mike DeMerchant both did excellent jobs in assisting me with my purchase and the follow-on learning experience dealing with the...


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    Chelsey Bauer and Mike DeMerchant both did excellent jobs in assisting me with my purchase and the follow-on learning experience dealing with the complex electronics involved with my new Forester. Thank you very much!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Just starting the process

    I was working with another dealership and they told me I could not get the specific car I wanted and tried to sell me one they had on the lot. M...


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    I was working with another dealership and they told me I could not get the specific car I wanted and tried to sell me one they had on the lot. Mastro found one and I am waiting to have it delivered so I can buy it. Salesmen were great so far!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great first Subaru experience!

    Our salesman, Francis, was very knowledgeable and helpful, and not at all pushy. He and the Mastro team made buying our first Subaru a pleasant e...


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    Our salesman, Francis, was very knowledgeable and helpful, and not at all pushy. He and the Mastro team made buying our first Subaru a pleasant experience. I have already raved about this dealership to friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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