New 877-289-0875 Dealer Website
Used 877-812-3301 Email Dealer
Service 888-802-6039

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
Average based on 190 reviews.
  • They listen to you!!!

    I would highly recommend you check with Mastro Imports if you are thinking about a new or used vehicle you will find them helpful in finding you t...


    Show Full Review

    I would highly recommend you check with Mastro Imports if you are thinking about a new or used vehicle you will find them helpful in finding you the vehicle you wish to buy, not trying to sell you what they want. They listen to you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Positive Purchase Experience

    USAA recommended 3 dealers. Fortunate for US, Cassandra Clark made first contact. 2 other dealers also contacted us but we felt comfortable with...


    Show Full Review

    USAA recommended 3 dealers. Fortunate for US, Cassandra Clark made first contact. 2 other dealers also contacted us but we felt comfortable with Cassandra representing Mastro Subaru. Cassandra introduced us to Kendra Haley (Sales Rep) and she took it from there. After much research we settled on the Subaru Legacy 3.6R, given data acquired from Consumer Reports. Once the decision was made for the 3.6R, Kendra worked the details, turned us over to Financial Rep -Carlos Otero who completed the purchase process. The above 3 provided Outstanding Customer Service. Other staff reps answered various questions and also provided great customer service. We have recommended this Dealer to many friends. Dealership was spotless. We did not feel pressure in any way. We did spend approximately 5 hours from arrival to departure at the dealership. Recommend a look at the current process to see if there is any way to shorten the time spent at the dealership. I must say Positive Feedback - we were on information overload on our departure. Thank the staff again. Will not hesitate to recommend Mastro Subaru to anyone interested in purchasing vehicles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Hands Down the Best Subaru Dealer in Florida

    If you are looking to purchase a New Subaru, your smart... Subaru is likely the best Pound for Pound automobile a person can purchase today... and...


    Show Full Review

    If you are looking to purchase a New Subaru, your smart... Subaru is likely the best Pound for Pound automobile a person can purchase today... and If your are really smart you will purchase your Subaru from Mastro Imports. I have Purchased 3 Subaru's from Mastro in the last several years. 2 transactions were done from the original Tampa location and the most recent from the Orlando store last week. Every purchase was an excellent experience... ( that's if purchasing a new car and excellent experience can actually be used in the same sentence) Mastro is, simply put, the absolute BEST Subaru dealer in Florida or maybe even the entire South East US! The Mastro family understands that a person is free to purchase a car from whoever they choose. Their behavior is consistent with a company that is committed to excellence and understands the importance of Customer Service. I believe it is important to confess that I am a very hard to please consumer. That said, I couldn't be more satisfied with my dealings with Mastro

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good cars and an impressive team!

    The Legacy we purchased in August was the second new car we have purchased from Mastro this year. We bought a Forester in April. Both purchases we...

    Dealer Response

    Thank you for the nice comments and especially for your business! Our Subaru shoppers like to research, it's great. Getting a new car should be a ...


    Show Full Review

    The Legacy we purchased in August was the second new car we have purchased from Mastro this year. We bought a Forester in April. Both purchases were good experiences with low to no pressure sales processes, a lot of upfront reasonable offer/counter offer negotiations that left us feeling we had made decent buys on two exceptional cars, one with 8 miles and one with 7200 miles. I do a lot of online research before I visit dealers but I am still a lot of trouble for a salesman. Ours were patient and understanding to a fault. They showed my wife and I genuine respect, answered every question directly, and sought to attend to our every need all along the way. The service department was pleasant and helpful when I returned to have a new chip-driven-key programmed. This is a decent dealer to work with and the Subaru product is an owner's dream.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the nice comments and especially for your business! Our Subaru shoppers like to research, it's great. Getting a new car should be a positive experience. We're happy you got yours with us. Please let us know if you need anything down the road, we'll be here for you. :-)


    Hide Full Review
  • 2016 Outback

    Good communication. Good price. Pretty much did the purchase process on-line through AAA Buying Program.

    Dealer Response

    Hi Jan, Thanks for choosing us, we know that there are choices. We appreciate your business. Enjoy your car! We're here if you need anything down ...


    Show Full Review

    Good communication. Good price. Pretty much did the purchase process on-line through AAA Buying Program.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jan, Thanks for choosing us, we know that there are choices. We appreciate your business. Enjoy your car! We're here if you need anything down the road.


    Hide Full Review
  • FRancis at Mastro

    Great service. Great cars Francis. Was a great help. I got a great deal on a great car. That is awesome

    Dealer Response

    Tricia, Thank you for your business and for the nice comments about Francis, he's a super nice guy that really does care. Enjoy you car!


    Show Full Review

    Great service. Great cars Francis. Was a great help. I got a great deal on a great car. That is awesome

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tricia, Thank you for your business and for the nice comments about Francis, he's a super nice guy that really does care. Enjoy you car!


    Hide Full Review
  • Shopping for Used Cars Online

    I want to give a HUGE shout out to Cassandra Clark for her outstanding customer support for online cars. I was checking out hundreds of cars onlin...


    Show Full Review

    I want to give a HUGE shout out to Cassandra Clark for her outstanding customer support for online cars. I was checking out hundreds of cars online to find a couple for my elderly friend to consider. Cassandra measured seat heights, looked up technical information on a Honda used car on their lot even recording a special video addressing my friends needs and concern. She coordinated getting the Honda from their Nissan lot to a Honda dealership for an Honda used car inspection. Of the dozen car sales people I talked to around Fl. she was by far the best because she actually listened to what the potential buyer wanted and needed rather then overwhelm her with a sales pitch. THANKS CASSANDRA

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Best of the Best!

    Two takeaways from this review: 1) Mastro Subaru of Sanford is the best dealership of over twenty we have dealt with in Ohio and Florida, 2) Travi...


    Show Full Review

    Two takeaways from this review: 1) Mastro Subaru of Sanford is the best dealership of over twenty we have dealt with in Ohio and Florida, 2) Travis Taylor is best salesperson with whom we have ever had the pleasure of working. My wife and I are both retired and over the years we have purchased approximately a dozen new cars and almost as many used cars from dealerships in both Ohio and Florida. New cars have included most U.S. manufacturers and, since the 1980s, primarily Japanese manufacturers (Toyota, Honda, Nissan, Subaru). Most recently, we purchased our third Subaru, a 2016 Legacy, and last year we purchased a new Forester -- both from Mastro Subaru of Sanford, and both with Travis Taylor as our salesperson. Our previous experience with a 2001 Forester, which still runs like a clock and which our son still drives in the mountains of Central Washington, led us to seek out a Subaru dealership, which was Mastro. And our excellent experience with Travis Taylor when buying a 2015 Forester less than a year ago, led us back to Mastro to buy the Legacy. Travis is not your typical high pressure salesman. Rather, he is the most approachable, technically knowledgeable, refreshing and enjoyable salesperson with whom we have had the pleasure to work. In addition, the surrounding cast at Mastro has been very helpful, and the service department has always been responsive to our needs. In summary, when looking for a new car, check out the Subaru lineup, visit Mastro Subaru of Sanford, and ask for Travis Taylor.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great customer experience

    Travis was great! Not much to say since he's attentiveness and customer service speaks for itself. Extremely happy with my purchase, which they we...


    Show Full Review

    Travis was great! Not much to say since he's attentiveness and customer service speaks for itself. Extremely happy with my purchase, which they went above and beyond find it as quickly as possible for me. Fantastic job!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Knowledgable

    Very helpful and Travis knows what he's talking about. If he did not know, he got an answer.


    Show Full Review

    Very helpful and Travis knows what he's talking about. If he did not know, he got an answer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review