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Reviews

Average Ratings

4.9
343 lifetime reviews. Includes reviews of Subaru Santa Monica from DealerRater.com
  • Great people and great cars at Subaru Santa Monica

    Maria Cerceda in sales provided me with excellent service! She took the time and test drove with me the Crosstrek and two different Forester's. Sh...


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    Maria Cerceda in sales provided me with excellent service! She took the time and test drove with me the Crosstrek and two different Forester's. She provided me with all the info I needed to make my decision. She was very helpful and patient with me. I did not feel rushed by her.. I highly recommend you go see her and see what they have to offer.. I ended up leasing a 2017 Forester XT Touring fully loaded.. Thanks Maria for helping me find an awesome vehicle and at a great price! I'll be back in 3 years for a new one!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very Efficient-Great Experience!
    February 20, 2017

    Worked with Alex Anaya. He makes the whole experience easy and smooth and always resolves my car issues in a timely and efficient way! Excellent ...


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    Worked with Alex Anaya. He makes the whole experience easy and smooth and always resolves my car issues in a timely and efficient way! Excellent Service!

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service and Best Prices
    February 18, 2017

    Just leased my third Outback from Subaru of Santa Monica. I highly recommend Vance Walden and the amazing staff at this dealership. He truly cares...


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    Just leased my third Outback from Subaru of Santa Monica. I highly recommend Vance Walden and the amazing staff at this dealership. He truly cares about customer relations. Many car dealers quickly forget about you the moment the car is sold. Vance continues to follow up to make sure all is well. 10+ experience.

    Does recommend this dealer

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  • Always a pleasure
    February 10, 2017

    This is my 3rd Subaru from Santa Monica Subaru and I have never had a negative experience with this dealership or service department. Alex Anaya ...


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    This is my 3rd Subaru from Santa Monica Subaru and I have never had a negative experience with this dealership or service department. Alex Anaya is a great service writer and my car was ready even earlier than he said it would be.

    Does recommend this dealer
    Came in for service or repair

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  • easy buy
    February 6, 2017

    friendly, staff, no pressure or arrogance. right price and fairly quick process to conclude the transaction. customer parking a bit of a challenge...


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    friendly, staff, no pressure or arrogance. right price and fairly quick process to conclude the transaction. customer parking a bit of a challenge. I would return for another purchase even though far for me.

    Does recommend this dealer

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  • Remarkable service manager and customer care rep
    February 6, 2017

    A couple years ago, when Santa Monica Subaru was owned by a different company, the service department made some representations regarding a servic...


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    A couple years ago, when Santa Monica Subaru was owned by a different company, the service department made some representations regarding a service contract that I had purchased some years earlier. However, at the "new" dealership, the customer service rep said they could not honor the predecessor company's representations, which quite upset me. I am a proud owner of two Subaru's, and have always been happy with the cars and the very strong service offered by dealerships. However, on this occasion, I nearly left the Santa Monica location being frustrated and upset, and casually mentioned this to a cashier in the repair division, Natalie Dionne. To my amazement, Natalie not only looked shocked that someone might be leaving unhappy (suggesting it would be very unusual for a customer of theirs to be unhappy), but immediately asked if I would mind waiting a moment while she took my problem to the general manager, who in turn asked the Service Manager to hear my problem. The Service Manager, Ken Frakes, could not be a better representative of any company. He listened carefully, and immediately recognized that there had been a misunderstanding on the part of lower-echelon employees & that I should be provided the service I had been promised by their predecessor. Something beyond simple courtesy is going on here. First, let me recognize Natalie Dionne. Here's a person whose primary responsibility might be to process invoices, but she noticed an unhappy customer and immediately thought she MUST take steps to resolve the problem. This is truly remarkable; when confronted by an unhappy customer, some low-level employees may shrug their shoulders and say, what can you do. But not Natalie: she expressed great sympathy and asked me to wait a moment while she tried to find a resolution. Any company that wants a thoughtful, energetic, committed employee should hope to clone Natalie. But for her intervention, a long-time customer of Subaru might have walked off unhappy. In addition, the service manager, Ken Frakes, is clearly a thoughtful "let's figure out how to fix this problem" kind of a guy. Somehow, Santa Monica Subaru has figured out how to find employees and managers who are not only competent at their job, but who see the big picture and want to make every person who crosses their threshold satisfied. I almost never write reviews on these websites, but these two employees of Santa Monica Subaru are simply gems. If this is reflective of the rest of the company, I can certainly see myself returning again and again to Santa Monica Subaru, knowing that the Service Department will treat me fairly and will ensure that any problem is immediately and responsibly dealt with.

    Does recommend this dealer
    Came in for service or repair

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  • Great Experience and a Happy Buyer
    February 4, 2017

    I do not enjoy dropping tons of money. Who does. But I will say this experience at Santa Monica CA Subaru was easy and painless. Vance was profes...


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    I do not enjoy dropping tons of money. Who does. But I will say this experience at Santa Monica CA Subaru was easy and painless. Vance was professional, accommodating, easy to talk to and knowledgeable. I would send anyone here to buy a new car.

    Does recommend this dealer

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  • New Car and all smiles!

    I was shopping for a new car, had been 5 years since I bought. Went to 4-6 dealers and ran into Vance at Santa Monica CA Subaru. Great experienc...


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    I was shopping for a new car, had been 5 years since I bought. Went to 4-6 dealers and ran into Vance at Santa Monica CA Subaru. Great experience buying a car, wonderful knowledge of the brand and company. Casual and human sales process not in your face and trying to make a deal. Very easy and enjoyable experience which is important when you are making such a big purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mark Evans and technician.

    Great, courteous service from Mark Evans and the technician. Thanks so much, and I will definitely recommend Subaru of Santa Monica!


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    Great, courteous service from Mark Evans and the technician. Thanks so much, and I will definitely recommend Subaru of Santa Monica!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I highy recommend Santa Monica Subaru
    January 31, 2017

    Buying my new Crosstrek at the Santa Monica dealership was a very hassle free and pleasant experience. Maria Cerceda was the best. She took time ...


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    Buying my new Crosstrek at the Santa Monica dealership was a very hassle free and pleasant experience. Maria Cerceda was the best. She took time to explain the various models and was very good at listening to my needs and concerns. We took several test drives both during the day and at night to test the headlight visibility. She answered all of my questions and even followed up after I purchased my new Crosstrek. I would highly recommend Maria and Santa Monica Subaru.

    Does recommend this dealer

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