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Coming here for two years, I am convinced that going to a dealership doesn't guarantee quality and reliable service. What this dealership lacks are professionalism,... integrity, and customer service. Every time I contact Subaru service department I have to leave a voicemail since the rep does not pick up. Waiting a couple of hours or days to get a response. Prolonging car repair with excuses like we had to order parts or the tech/rep is off today numerous times. Took more than two months to fix the vehicle because the tech and shop foreman could not figure out the issue. When I voiced my frustration, their response was always defensive rather than understanding. Clearly they do not know how to empathize with their customers but great at defending themselves. When I stopped by to grab things from my car, car parts were shoved in the trunk, on top of my belongings. Clearly, they don't care about other people's valuables. One of the maintenance visits, Tech did not tighten the oil gasket properly which ended leaking over my driveway and on the street in front of my house. Mentioned to the service rep and he did not apologize what so ever meanwhile I spent my own money and time to clean the mess. Because the service department couldn't fix my car for a long time, Subaru of America is helping me get a replacement vehicle and connected me to a sales manager/rep. The sales manager gave me sticker prices and told me to pull better prices from other dealerships and get back to him. Seems like he does not want to negotiate prices with me and rather have me do all the work. After pulling numbers from another dealership, I left a couple of emails to the sales rep the sales manager recommended but he has yet to reply to my emails. I finally got a hold of him and the vehicle I was interested in was sold. Sales rep claims that he never got an email from me when I had directly replied to his email and says that I might have typed his email wrong? Always quick to defend themselves... I wonder if Subaru of America offers a training course for customer service/care because Subaru Pacific does not deserve 4 stars on Yelp. Please do yourselves a favor and go to Glendale to purchase a vehicle, they are far more professional and attentive than Subaru Pacific. Worst customer experience ever.
Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you d...own. Please reach out to General Manager, James Hartzberg at email@example.com or at (424) 634-7740 and we will work with you personally in rectifying the issues you experienced.
Very fast and courteous service, work was done in less time then estimated.
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do ...for you.
Jeff Sollee at Subaru Pacific was so awesome. Nice, genuine guy. Not like the "other sales guys" you typically come across. Listened to what I wanted when... I was shopping for my Outback. Took his time to show me some of the cars highlights and specks and answered all of my questions. Very knowledgeable when it came to Subaru's, a true professional! The entire staff I came across were so friendly and just helpful!
Hi Thelma, thank you so much for your positive comments about Subaru Pacific! We look forward to your next visit! Take care!
This dealership has Nothing exceptional, services are same as others.
Thank you for your kind words! We're happy we could help. Safe travels!
Great Dealership. We've bought 2 cars from them now and gotten all our regular service here. The staff is polite, efficient and friendly and the prices... are good.
Jd, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like you...rs help us to continually improve.
a lot of trouble scheduling, but otherwise excellent experience. thank you
Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know. Take care.
Personal integrity, professional expertise, and a genuine eagerness to connect with you - all these qualities combined to create a relationship of trust... with our sales representative. Jim Nielsen was so very kind and patient with us as we explored the Ascent and made a plan to finance the purchase. I am so glad we took the recommendation of a young man at our church to try his father's dealership. His dad wasn't available that day, but we found Jim to be an amazing person! He assured me that I was correct when I told him that it seemed like everyone working at this dealership was very happy to be there. We are also very happy with Subaru Pacific!
Hello, we are so happy to read such a great review about Subaru Pacific! We look forward to your next visit! Take care!
Subaru Pacific made it very easy to get my new Outback. I am very busy, so they were very helpful with working a great deal by email. When I picked up... the car. The paperwork process was simple. Their facilities are very nice, modern and clean. They gave me all the training I wanted with the car, and helped to get my phone set up. I can easily sy this is the best experience I have had buying a car, and I have purchased many!
Congratulations on your new Outback! We're happy to hear our staff was really able to provide you with a positive car buying experience. We hope to be... of service to you again in the future. Best wishes, Subaru Pacific
I knew from my online research on your site which car I wanted. Wasn?t too sure if the color. They had 4 combinations that I was able to see. Made my decision... in 5 min.
Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Subaru Pacific. We hope to see you soon!
they didn't fixed the problem. they changed the problem. wont recommend this dealership.
Hi Marlo, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are wil...ling, please reach out to James Hartzberg at firstname.lastname@example.org or Luis Hernandez at 877-220-6563 to discuss this further.