Hixson Autoplex of Leesville

4.6 out of 5 4.6
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Hixson Autoplex of Leesville Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2014

HIxson Auto Group is one of Louisiana's premier dealer groups. From the moment you walk into any of our showrooms, conve

...

niently located statewide, you will know our commitment to Customer Service is second to none. We strive to make your experience at any Hixson Auto Group dealer a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, Lincoln, Mazda, Toyota, or BMW Vehicle, you have come to the right place.

"Hixson has it! Come and get it!"

Service

Multi-Point Inspection

Complimentary

New Battery

$99.95 and up*

Wiper Blade Replacement

$19.95 and up*

Oil, Filter Change (Premium)

$39.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
113 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    January 23, 2020

    I am loyal Ford owner and get all of my services done at Ford Dealerships. My issue is personally with Justin Bonette in the service department. My first... encounter with him ever was 08/22/2019 with I had my 100k service done on my F150. The next morning while checking my fluids, I noticed that my engine coolant was low. I went back to service the department and neither him or the mechanic knew which level my coolant should be at before startup. Justin gave me a half quart of coolant to take with me because they didn’t want to take a chance of over filling my radiator. A few days or so later, I received a survey about my experience. I’m an honest and respectful person so I answered every question honestly and truthfully. Over four months later on 01/08/2020 around 0745, I went in to get my front brake pads replaced. Justin was very pushy on trying to get me to purchase additional services that I didn’t need. Upon completion of my requested service around 0850, I handed Justin my coupon for the brake job and asked for my military discount. He then denied my military discount and asked me about my survey from August. He began to raise his voice and other customers heard our entire conversation. He asked me did I have a problem with him and or service because those surveys effects his as well the service department’s bonuses. He had the survey printed out on his desk from four months ago! He then told me that he noticed that I never wrote a good survey about the service department. For the record, I never received one in the past. I explained to him that I expected my services to be completed correctly the first time that’s the reason for my responses to the survey. He then said that next time if I can’t give a good rating on the survey to call the shop or ignore the survey completely. Justin then explained to me again about how if effects his bonus. Again, everyone in the waiting area including other staff heard this. Bottom line, this is was very unprofessional and needs to be addressed. It was simply embarrassing. No one needs to be told by some kid about a survey that are entitled to. No one should be investigating past surveys, tracking down the owners and making them feel bad for expecting exceptional services that they pay for the next time they come in. After all of my years, I always thought taking care of the customer is the first priority. In this case, bonuses seem to be more important than quality service. Sad to say, this will be my last time using this dealership and my family because this is unacceptable behavior. The owner needs to be notified and something needs to happen. Justin Bonnette does not have my permission to call or contact me in anyway.

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    August 4, 2019

    Liars amen thieves! While test driving a used vehicle and making a decision. They posted our trade in for sale which steal had our insurance on it personal... belongings in it. We somewhat liked the vehicle but started making an terribleness noise under the hood so we changed our mind. Management said we can’t give you your vehicle back it’s a done deal. We never signed the title so no it’s not a done deal. We have a lawyer and will get this straight. I have NEVER had this horrible experience before and I could go on. Do not go to Hixson! “Hixson has it” yea well good luck

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 22, 2018

    Justin (sales consultant) and John (sales manager) were great, helped me out to get the vehicle I wanted for a great deal on both my new vehicle and my... trade in.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to as...sist you! Safe travels!

  • 5.0 out of 5
    February 2, 2019

    Great service and salesman Edward Mills was very knowledgable regarding my Lincoln MKC features. Would highly recommend him to anyone looking for great... customer service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe tra...vels!

  • 2.0 out of 5
    January 28, 2019

    I went to this dealership to purchase my F-150 Platinum which I found online. I attempted to finance there but was given a rate of 13.75%. I financed... through credit union. At time of signing, was told they could get me a better rate. By then I was frustrated because the truck only had 15,000 miles and after talking with several people there, I thought I had 21,000 miles of warranty left. I was told the 36 months of the warranty had expired, so I had to purchase an extended warranty. Two days later I contacted the dealership about those loans he told me I could get, which I wanted so I could redo yo include the extended warranty. I waited for days before someone called me back, only to be short and rude, to tell me they couldn’t do anything else for me. The only person there that treated me like a valued customer was the Customer Care Coordinator, Ms Kristen Kruze.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hixson F...ord of Leesville. We would like the chance to talk to you further so please reach out to our General Sales Manager, John Schlag at johnschlag@hixsonhasit.com or 337-239-3434 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    November 30, 2018

    After deciding we needed a truck large enough to carry all of the merchandise for our businesses, we did some research and decided to try Hixson Ford in... Leesville, Louisiana. Our sails agent was more than accommodating and spent most of the day showing us trucks that would satisfy our needs! After looking into many options, we decided to go with a Ford F150. After dealing with the tedious details involved with the actual purchase, we were given the keys and drove home. The next morning I decided to accesses and download my SiriusXM account that was a “required option” before perches, only to discover that option actually was not available on my new truck even though I was guaranteed it was. After a discussion with the dealerships management, I was told that the SiriusXM receiver would be added to my touch screen at no charge. All was right with the world. I would recommend Hickxon Ford to everyone!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or questions, we w...ill be more than happy to assist you! Safe travels!

  • 4.0 out of 5
    November 13, 2018

    I was satisfied with the new Ford truck purchase I made. I was treated politely by all the personnel involved. I have shopped here before and will probably... return, again. My salesman, Edward Mills, was enjoyable to deal with.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gregory, thank you for your kind review; we are happy to pass along your comments to Edward and the team here at Hixson Ford of Leesville! We understa...nd it is a big decision where you purchase your truck from and we are grateful to have been chosen! If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    October 5, 2018

    It's a great place to buy from. I traveled 2-1/2 hours to get there and was not disappointed. I was looking for something used, but opted for new because... the deal was so much better. Their staff is professional and personable. It's like dealing with family. Everything was very straight forward. They have a lot of integrity and pride in what they do.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assi...st you! Safe travels!

  • 5.0 out of 5
    September 26, 2018

    We received a call from Hixson, asking about our Explorer and a possible trade. We went in told the Salesman Rick what we were looking for, within 45... minutes we where headed in the right direction. We went home and about 2 hours later they found the SUV we wanted and we closed the deal the following day. The time from start to finish was no more than 2 hours....and that was due to a previous customer completing their paperwork. The sales / Finance teams work hard and fast to make this happen. We are very happy with the experience and the Ford Edge we purchased. Thanks again Rick, you made it happen for us.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assi...st you! Safe travels!

  • 5.0 out of 5
    September 14, 2018

    the experience was very easy and they treated you like family.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thanks again for your business! Take ca...re!

View More Reviews