Mercedes-Benz of Naperville

Reviews

Average Ratings

4.7
210 lifetime reviews.
  • One Great Car Buying Experience!

    Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step...


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    Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • OUTSTANDING Service!

    Janice at Mercedes Benz of Naperville made our auto purchasing experience seemless. None of the regular hassles. We GREATLY appreciate her profe...


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    Janice at Mercedes Benz of Naperville made our auto purchasing experience seemless. None of the regular hassles. We GREATLY appreciate her professionalism, as well as that of the rest of the AutoNation team in Naperville.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car service

    The service department in Mercedes-Benz?s of Naperville is amazing.


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    The service department in Mercedes-Benz?s of Naperville is amazing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Leasing a car

    They made purchasing a car, as a first time buyer, a good experience.


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    They made purchasing a car, as a first time buyer, a good experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good experience

    On time, comfortable waiting area. Professional and friendly staff. No surprises!


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    On time, comfortable waiting area. Professional and friendly staff. No surprises!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Grossly disappointed

    Leased vehicle. Was convinced it would be a better option. Ended up being worse. Finance process took almost 3 hours because therwas a line for t...


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    Leased vehicle. Was convinced it would be a better option. Ended up being worse. Finance process took almost 3 hours because therwas a line for the bfinance rep. I contacted them recently because I thought the vehicle was too sm and wanted to upgrade. Communicated with someone online and was supposed to hear back fr them. Never did. Needless to say I will wait until this lease is up and will NEVER go back but to return th vehicle and will buy the car I really wanted. Alfa Romeo.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • wjhellman

    both the service adviser, howard k, and the sales reps gil were outstanding in working with me. unfortunly to price for upgrading my car for one...


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    both the service adviser, howard k, and the sales reps gil were outstanding in working with me. unfortunly to price for upgrading my car for one year was well beyond my price range. all the work done on my car in the service area was correct and the service advisor is an great young man.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Mercedes dealer of Naperville

    Pete was easy to work with. The facility was very friendly. Appreciated the Ease of completing the paperwork and leaving with our new car.


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    Pete was easy to work with. The facility was very friendly. Appreciated the Ease of completing the paperwork and leaving with our new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lakefront

    Outstanding customer service-wonderful experience.


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    Outstanding customer service-wonderful experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lawrence Strouse

    I would not recommend this dealer to purchase a car but would for Mercedes Benz service.


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    I would not recommend this dealer to purchase a car but would for Mercedes Benz service.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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