Reviews

Average Ratings

4.8
156 lifetime reviews.
  • Great Service

    Trey delivered amazing customer service to me and my boyfriend, both purchasing our second Subaru's! He handled my stubbornness with my new wrx so...

    Dealer Response

    Thank you for the review Kate! We are glad to hear that your experience with us was 5 star worthy and that we could get you the right vehicle for ...


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    Trey delivered amazing customer service to me and my boyfriend, both purchasing our second Subaru's! He handled my stubbornness with my new wrx so well, that he made my attitude turn around within a few hours. Unlike my boyfriend, I was a little harder to please, but Trey worked so hard to make sure I got everything I wanted and everything that we both needed! Exceptional work Trey, can't wait to recommend you to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review Kate! We are glad to hear that your experience with us was 5 star worthy and that we could get you the right vehicle for you. Customer satisfaction is our goal and we will do what we can to make that happen. If you have an automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a wonderful day!


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  • Trey is Awesome!

    Best car-buying experience I've had by far. Trey works with you and ensures you are getting the best deal. I love my new 2017 Subaru Impreza!!

    Dealer Response

    It is always great to hear that we can serve our customers with a great experience. We understand that the process of purchasing a new vehicle can...


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    Best car-buying experience I've had by far. Trey works with you and ensures you are getting the best deal. I love my new 2017 Subaru Impreza!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It is always great to hear that we can serve our customers with a great experience. We understand that the process of purchasing a new vehicle can be difficult and we pride ourselves in making it as comfortable and smooth as possible for costumers. We look forward to working with you again. Thank you for your time, and we hope you have a great day!


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  • Run away as fast as you can

    Went in to make a cash offer on their high end BRZ Limited with Performance option on the showroom floor. Crystal Pear Car had the sticker remov...

    Dealer Response

    Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused yo...


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    Went in to make a cash offer on their high end BRZ Limited with Performance option on the showroom floor. Crystal Pear Car had the sticker removed, grease and bug stains on the front end and later found out it has 247 miles on it. Other reviews here say they won't let folks drive high end performance models because buyers want low miles, which is direct opposition to this. Next was asked to sign a blank agreement to buy the vehicle if my price (which was blank at this point) was met by Tyriq. I refused and walked away. Have subsequently gotten phone messages from the sales manager James Burley and Tyriq. I have no intention of even wasting my time to return the calls. If they can't figure out why I walked out they have no clue.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused you, as well as any miscommunication that has led to your distrust in our dealership. We appreciate your feedback and we are discouraged to hear about your experience with us, that was never our intention. However, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Could you please contact me at (757)-988-1200 at your earliest convenience? We hope to hear from you soon. - Travis Wynn, General Sales Manager.


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  • Helpful and fair

    Clayton was absolutely AMAZING! He was very personable and easy to talk to. He took us through everything at this dealership and even took us to a...

    Dealer Response

    We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick t...


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    Clayton was absolutely AMAZING! He was very personable and easy to talk to. He took us through everything at this dealership and even took us to a partner dealership as well to ensure we saw everything we wanted. This was our first time buying a car and he explained everything and helped us through the whole process. Through complicated circumstances he really worked with us and alleviated a lot of stress. Everyone at this dealership was very nice and helpful. Honestly feel we paid a fair price for a great car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.


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  • A very positive car buying experience.

    After researching new cars, we decided to buy a new Subaru Outback. There were only two dealers in our area that had THE car we were looking for,...

    Dealer Response

    Thank you for taking the time to leave us a 5-star worthy review and for acknowledging Trey's commitment to excellent customer service. Our associ...


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    After researching new cars, we decided to buy a new Subaru Outback. There were only two dealers in our area that had THE car we were looking for, Casey being one of them. We were temporarily out of state but were able to communicate with sales personnel on line and by phone to narrow our choice of dealerships. Upon arrival at the dealership for our scheduled test drive, we were immediately met by Trey Leggett. He was extremely knowledgeable about the Outback and answered all our questions. Without any pressure, he took the stress out of car buying. He treated us like friends instead of clients. This was a very positive car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a 5-star worthy review and for acknowledging Trey's commitment to excellent customer service. Our associates try to provide all the necessary information upfront so that you can make a well-informed purchase decision. We are happy that you were able to get the car you were looking for. If you have any automotive needs in the future, please feel free to see us again. Thank you again for your review. Have a great day.


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  • Awesome car buying experience

    Our recent car buying experience at Casey Volkswagen Subaru was absolutely phenomenal. We are so pleased with our purchase of a 2017 Subaru Outbac...

    Dealer Response

    We appreciate you taking the time to provide us with your positive feedback. Trey, as well as the rest of our team, work hard to ensure that our ...


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    Our recent car buying experience at Casey Volkswagen Subaru was absolutely phenomenal. We are so pleased with our purchase of a 2017 Subaru Outback. Our sales consultant, Trey Leggett, was extremely personable and professional throughout the entire process. From the moment he courteously greeted us on the lot, we found him to be very knowledgeable about the cars we were interested in. He eagerly and happily answered all of our questions and provided additional information to help us make our decision. The test drive he took us on was more than sufficient for us to get an accurate feel for the car. Trey took steps to make sure we got the car we wanted with the features we wanted. With the utmost patience, he made sure that we were familiarized with all of the wonderful features of our new car. We were very pleased with our experience. We also want to praise the entire team of Casey professionals who provided service during our purchase. Everyone was super professional, friendly, courteous, and provided fabulous customer service. I highly recommend Casey Volkswagen Subaru. The whole experience exceeded our expectations!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide us with your positive feedback. Trey, as well as the rest of our team, work hard to ensure that our customers enjoy their car-buying experience by providing outstanding customer service. We are pleased he was able to get you into your dream Subaru. Please see us anytime you have any automotive needs and we would be happy to assist you. Have a great rest of your day!


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  • Great job

    Awesome and great experience I cannot say enough great stuff about this wonderful dealership, yeah I am really happy with the purchase and the tea...

    Dealer Response

    Thank you for your review! We are glad to know that we were able to provide with you with excellent experience and that your felt we deserved a 5 ...


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    Awesome and great experience I cannot say enough great stuff about this wonderful dealership, yeah I am really happy with the purchase and the team at casey auto

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! We are glad to know that we were able to provide with you with excellent experience and that your felt we deserved a 5 star rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!


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  • Go see Clayton!

    Clayton recently contacted me about trading in my Subaru. I really wasn't looking for a different car but after test driving several cars and expl...

    Dealer Response

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Clayton was able ...


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    Clayton recently contacted me about trading in my Subaru. I really wasn't looking for a different car but after test driving several cars and exploring different options I purchased another vehicle. Clayton is extremely knowledgeable, friendly and made the experience enjoyable. I have tried other dealers and will stay at Casey for life. Also their service department is excellent and timely.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Clayton was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!


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  • Amazing help!

    Couldn't be any happier with our purchase! Clayton was a huge help and got us a deal we couldn't believe! Very professional and friendly, he made ...

    Dealer Response

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Clayton was able ...


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    Couldn't be any happier with our purchase! Clayton was a huge help and got us a deal we couldn't believe! Very professional and friendly, he made the buying experience easy and straightforward!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Clayton was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!


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  • Team Patrick!

    I had purchased a VW EOS from a different dealership and the third day I had it my hardtop was stuck in the opening position. I took it here to g...

    Dealer Response

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Patrick was able ...


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    I had purchased a VW EOS from a different dealership and the third day I had it my hardtop was stuck in the opening position. I took it here to get it fixed and was very pleased and satisfied with the great customer service that Patrick kept me well informed on what was wrong with my vechile. Problem was fixed. I will continue to keep car service with him. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Patrick was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!


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