Drive Appeal New Hope

Joe in Eden Prairie was hands down one of the best salesmen I’ve ever worked with. He was attentive, communicative and incredibly knowledgeable. The trade in and purchase process was not only fair but, seamless. I ran into a dashboard light a few days after purchase and reached out to Joe who tackled it without batting an eye. Got my car back and it came back on. I called Joe again and he was not only sympathetic but, was already steps ahead of me to get it taken care of. It took a little longer than I would have liked however, Joe was giving me updates daily. I’ve since gotten my car back and have had zero issues. If you’re looking for a down to earth, personable and downright amazing salesman give Joe a call in Eden Prairie he’ll take care of you.

purchased truck 90 days later forced to find someone to fix Drive Appeal to busy to look at or even try to determine issue - warranty purchased with truck made us pay for tear down to deny our claim stating preexisting defect - 90 days ago - they refuse to return call back ignoring request for help - forcing families to have hardships to try to get repaired and continue to make the payments on a truck with a problem they sold /passed on to us - warranty is worthless 3500.00 worthless - this company does not stand behind their sales beware we do not want this to continue and happen to other families Please do not do business here

This was a going to be a positive review; on July 13th 2021, I traded in my 640i Gran Coupe and acquired a BMW wagon. After a few days I had a "laundry list" of items that needed to be addressed: i.e tires, struts, headlight motor, steering joint. They agreed to service all the items I requested. Due to global supply issues, service had my car for 5 weeks. Within a week and half after getting my wagon back, it was hit and considered a total loss. ​That's when everything started to go pear shaped. I found out they didn't submit the title paperwork to the state until late August. They didn't send a pay off check to Wells Fargo for the 640i until Sept 1st. From what I could find, a dealer has only 20-25 days to pay off a trade they take in. Drive Appeal willfully neglected to adhere to that. I ended up getting a 30 day hit to my credit and my Fico score instantly dropped 55 points. While I understand, I am ultimately responsible the the lien, it doesn't excuse the poor decision on Drive Appeals part. I will be pursuing whatever legal action I can against them. With the drop in my FICO score, all available low interest loans were out the door. Normally I would have qualified for a 2.9%, currently I could only get a 10.5%. On a 25k loan that is a difference of over $80 per month increase. Bottom line, take the car to a trusted mechanic before you buy and if you have a lien on your trade-in, be extra cautious.

They seal cars that will breakdown on I’m been seeing a lot of people take there cars back no they are refusing to take mines back so over the sharks games be careful

June 2020. we found a newer used vehicle at Drive Appeal. Adam was very easy to work with. Thank you Adam!

Adam was amazing on his customer service. A few mechanical issues that where not fully fixed. Overall experience with Adam was great. Will still recommend people to check you out.

I had an awesome experience. You only get one first car experience.Bud and everyone else at drive appeal made my day by helping me get my car. They were warm, welcoming and quite patient since our ordeal ended up going past closing time. Thank you once again drive appeal.

Adam Delacy made my car buying experience simple and straightforward. The entire process took about 40 minutes from my appointment time to driving away! The car itself was an exceptional deal. Thanks to Adam and Drive Appeal!

My last stop of a long frustrating day. Bud made me feel welcome and understood what I wanted and needed. No pressure. No upselling. Thank you all for everything.

I couldn't have asked for a better experience for my first time buying a car. I was impressed with Drive Appeal's quick and easy service, and even more impressed by Bud Flood. He went above and beyond in helping me find my dream vehicle. Bud was incredibly informative, knowledgable, and helpful as he guided me through this search. I felt as though he treated me like family as he helped me find a safe, reliable, and sexy car. :) From now on I will only be buying vehicles through Drive Appeal and Bud Flood.