Reviews

Average Ratings

4.5
722 lifetime reviews. Includes reviews of Cloninger Ford of Hickory from DealerRater.com
  • Mrs. Kim

    I had a very pleasant sales experience. The staff is still looking for a used truck. They update me weekly.


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    I had a very pleasant sales experience. The staff is still looking for a used truck. They update me weekly.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Never again
    August 24, 2017

    Had a heck of a time getting the car I wanted. Did all financing thru our bank and still took forever getting car. They did give me a car to drive...


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    Had a heck of a time getting the car I wanted. Did all financing thru our bank and still took forever getting car. They did give me a car to drive till they got it straightened out but a lot of xxxxx were dropped and turned me off from ever buying a new car. There was a lot of miscommunication between the people who work there and dont even get me started on the service department😤. Love the car still have 1 thing that was incorrect about the sale but we are just going to let it blow over. Never had such a hard time buying a car when we came in with all the financial part already handled.. The service department I wouldn't let touch my bicycle.

    Does not recommend this dealer

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  • Our last time shopping with Cloninger

    We had received multiple calls about bringing in my vehicle to trade in for a newer model. After taking the time to go up there what they said the...


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    We had received multiple calls about bringing in my vehicle to trade in for a newer model. After taking the time to go up there what they said they could offer on my vehicle had been reduced by $2500 for their "reconditioning fees". Then proceeded to try to put me in another Base model that had much less to offer than my current vehicle. Asked our sales rep to call me when they could come down on the price of the vehicle I was interested in or match the price promised on my trade. The vehicle I wanted is still for sale and I haven't received a call after he assured me that vehicle wouldn't last the weekend on the lot.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Bad service
    April 21, 2017

    Horrible service. I take multiple crs there. I took my lincoln for their muti point inspection and no one noticed that my whole suspension needed ...


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    Horrible service. I take multiple crs there. I took my lincoln for their muti point inspection and no one noticed that my whole suspension needed to be replaced. The sway bar was completely broken no one even told me. I took my jetta for just and oil change. Got home it wss leaking transmission fluid. Took it back they said it was nothing they did the bolt was loose on its own i suppose all though it wasnt leaking before the oil change. I still have 1300 miles before it needs to be changed ahain and i noticed the car smoking. It was no oil at all in it. I poured 5 qts into a car thst doesnt have a oil leak. Meaning they put no oil at all in my car

    Does not recommend this dealer
    Came in for service or repair

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  • Not A Good Experience

    Trying to talk to these people online is like trying to herd cats-very frustrating. You will talk to one person, then someone else picks it up and...

    Dealer Response

    Thank you, Rhonda, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less t...


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    Trying to talk to these people online is like trying to herd cats-very frustrating. You will talk to one person, then someone else picks it up and you have to explain what you want all over again. These dealerships need to know that we have access to ALL the same information they have! And in closing, when you are going to tell your customer that their car (2015 Nissan Quest) is cold and no one wants one, perhaps you should remember that FORD makes a car (Flex) that was built on the same platform and is basically the same car. I felt patronized and dismissed and I will never go back there again.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you, Rhonda, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Cloninger Ford. Please give us a call at (828) 615-8653 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.


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  • Service Feedback

    I scheduled a service appointment online the day before. When I arrived, they took me right in. I had lunch in the lounge with tables, which is ...


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    I scheduled a service appointment online the day before. When I arrived, they took me right in. I had lunch in the lounge with tables, which is nice since I was there on my lunch break. They provided recommendations and had me out in less than 30 minutes. Upon checking out, they made sure I was informed of an available rebate on my services. The lady assisting me from checking in to checking out was very friendly and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • "Top Notch Service at Cloninger Ford of Hickory"

    "Two Thumbs Up" for the Service I received at Cloninger Ford of Hickory. I just picked up my 2005 Expedition, I had both Front Wheel Hub Assembli...


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    "Two Thumbs Up" for the Service I received at Cloninger Ford of Hickory. I just picked up my 2005 Expedition, I had both Front Wheel Hub Assemblies replaced and the Rear End Rebuilt. Excellent Job, it runs like a new Expedition. I love my 2005 Expedition and plan to keep it until the wheels fall off. Since moving to the Hickory area, Cloninger Ford does all the work on my baby. The older I get the less patience it have for poor service and I can be very demanding. I know I give Tyler in the Service Dept. a hard time, but he just smiles and says, Mr. Lea, you know we will take care of that. And you know, he has always been right, Tyler double checks and makes sure all the items are fixed and I have always been pleased. If you demand excellent friendly service go to Cloninger Ford of Hickory. Doug Lea

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • THNKS YOU GUYS

    GREAT JOB GUYS . I HAVE BOUGHT 3 CARS & TRUCKS FROM U GUYS ,KEEP UP THE GOOD WORK. THAT WHY I KEEP COMING BACK.. THANKS AGAIN DONNIE

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Donnie. If you have any additional questions...


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    GREAT JOB GUYS . I HAVE BOUGHT 3 CARS & TRUCKS FROM U GUYS ,KEEP UP THE GOOD WORK. THAT WHY I KEEP COMING BACK.. THANKS AGAIN DONNIE

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Donnie. If you have any additional questions about your vehicle, we will be more than happy to assist you! Safe travels!


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  • Change of oil

    No problem and Chad was friendly and helpful. The wait was not too long a Saturday morning.


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    No problem and Chad was friendly and helpful. The wait was not too long a Saturday morning.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Most horrible experience ever at dealership.
    March 1, 2017

    Walked into this dealership to inquire about a new used vehicle was talked interested signing for a car that was price right because it was at the...


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    Walked into this dealership to inquire about a new used vehicle was talked interested signing for a car that was price right because it was at their auction. Was told it was in Greenville however he it was in Pennsylvania. Bought the car Monday received car sat, due to shipping issues, so I'm told. The car gets here needs brakes, rotars, bumper painted, wheels have been hit well 2 of them by curbs I suspect. But t the best is when I drive it down the road and the strong wheel shakes terribly when you get to 60 miles per hr. So the take the car decide to send me to get the tires. I drive 30 mins from my house to get tires and they only have 2 so then I have to plan another day to get the other two. Mean while they take the car back at the dealership and return it to me with the shake still on going even though Dave said they test drive it. So then they tell me it needs struts, this is a 2013 with 34,000 miles. So after all that I tell them I don't want the car, which the general manager said I didn't have to take a car I didn't want at this point I didn't want! They make me take my car back (the one I traded and owed 6,0000 at 4 percent interest. They made me take it back for 6300, and at 7.99 percent interest. So NO DO NOT BUY FROM THIS DEALER. This is only part of a the story more is they didn't call when they said they would. Dave asked me to come look at another car, I get there and the car isn't there. But the best is when I go to get my car back and they have brought the wrong one back from auction. Because un be known to me a person can just blindly go back to auction to retrieve any white car with out even needing a vin number....right! And last adding insult to injury, Dave smith said I'll get your car cleaned up and filled up for you. Now to be fair it was cleaned but not filled up just one of many promises not kept. So this who you deal with and how your dealt with at this dealership. And for me to write this review is huge because I'm not a writer or a blogger, I actually don't like writing.

    Does not recommend this dealer

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