Went to this place and they are cheating with price. always charges more that KBB. They don't respect customers. I had a bad experience with sales person... called Frank don't wast time in talking to these people.
We purchased VW Jetta from the Caspian Motors on Stevens Creek. We had a very good experience with our Sales person and managers . They were understanding... to our Demands to buy a certain car for good price And terms. We found a very nice and clean one, thousands less than other dealers. Floormats was missing and salesperson promised us to order new ones, And we picked up 3 days after. It's a very good group of good professional People. Isaac
Always a pleasure to deal with. We bought 3 nice used cars from them in last 2 years
thank you for your business. I will come back to you again.
I am not satisfied with their service. First when I bought the car (2005 Nissan Maxima), it has only one plate, so I asked the salesman where the other... plate was. So when he can not find the other plate, he told me that he is going to give me a new plates and I paid for those new plates. After 3 months I haven't received any plate or registration of the car, and so I called them up to find out what is going on. Up until now I am still waiting. And another major problem was the car I purchased from them broke down after 2 months. The reason I bought this car from this dealer is because I read a good review abouth this dealership.
Thank you Seymour ! Im a happy customer and Iove my new car.!!
Even though my ad specifically says to not contact me regarding commercial offers, this place contacted me to buy my car and low-balled me $10k or 20%... below market (and asking). After I politely rejected, they thought they could win me over by adding $100... This dealership looks depressing.Just to give you an idea of what these guys probably get their cars for. There is room.
Made an appointment with these guys at 11:50am for a Mazda 3. We're told it's available, and that we have to come from 2 hours away. Make an appointment... for 2 o clock, show up at 1:50. The car has recently (within last 20 minutes) been test driven by someone else, even though we are about to show up for our appointment with this so called "available" car. We're told if she buys it, it's "first come first serve" which is NOT what we were told on the phone, or we would not have wasted a total of 5 hours drive time due to traffic on a HOLIDAY. Extremely shady sales tactic, on top of the fact that the condition of the car did not match the description online. Salesdude tells us that he is sorry they decided to buy it after making us wait in the lot for 15 more minutes, and that they are awaiting credit approval. Takes name and number, and tells us he will call us back in 10 or 15 minutes to let us know if it went through or not. We never receive a call back at all, no apology for wasting 5 hours of my day, and my mechanics day, slamming this minimum I can give review home. If I could rate lower, I would. I highly recommend avoiding this shady dealer at all costs.
We apologize about the inconvenience but there was no exact time set for an appointment, we were told you will be coming in some time in the afternoon..., just like a lot of other people do. We did have a lot of interest in that vehicle and just like anywhere else its first come first serve and we couldn't have told you otherwise. We get people calling in and making appointments and half the time they don't show so when we have a customer that's ready to buy, we cant turn them down. Again, we apologize but i don't think its fair that we got a bad review because someone else beat you to the purchase. Unless we have a deposit for a vehicle, its first come first serve, we couldn't turn down a customer that was here looking to buy a car just like yourself. I hope you understand. Thanks Frank General Manager
I bought a car from this dealer on 8/12, which broke down the morning of 8/16 and had to be towed. Turns out this car that they insisted was in "excellent... condition"; needed about $4500.00 worth of work.
We never received a call from anyone about this issue, we also contacted the 2 people that bought a car on 8/12/13 and other buyers around that date ...and no one had a complaint except for one gentlemen that had a bump on the tire which we went ahead and replaced for them. One of the cars that was purchased on 8/12 was even taken in for a 3rd party inspection and came back w minor complaints and the customer still purchased the car. Please let us know who you are and why you are doing this.
I just purchased my third vehicle from Frank. He was able to find me the car I was looking for in a matter of a few days. Got a great deal and was able... to get it financed without any issues. Very organized, friendly, and most importantly patient. If you're looking for a painless car buying experience, Caspian motors is the place to go!