Kendall Dodge Chrysler Jeep Ram

New 888-597-8542 Dealer Website
Used 888-602-1007 Email Dealer
Service 888-464-4291

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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun 8:00 AM - 4:00 PM
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Reviews

2.3
40 lifetime reviews.
  • Very good customer service

    I didn't buy a car here, but the people I spoke has great customer service skills


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    I didn't buy a car here, but the people I spoke has great customer service skills

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Trade in valuation.

    I received a fairly decent price on a Dodge Challenger, but they got me on my trade...big time! They cut my trade because it was an "older car" (...


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    I received a fairly decent price on a Dodge Challenger, but they got me on my trade...big time! They cut my trade because it was an "older car" (2010), as per the sales manager, even though it only had 23,000 miles on it, was in like new condition, and it was a very limited edition - one of 1500 made. They gave me a very low trade in (including the $1000 bonus special) and then put it on their lot for a 63% markup. All of a sudden this "old car" goes up in value; surprise, surprise. The manager told me that because it had a six speed manual transmission and that these were no longer popular that it was going to hurt the resale. It's so sad when you hear these excuses that they use at these dealerships to devalue your trade! I understand that they need to make a profit, but this situation is ridiculous. What ever happened to honesty.; I presume that when it comes to the bottom line honesty goes out the window! I'll never trade in another used car again. I have done much better in the past selling them outright. I got weak this time around and let my guard down. I guess this is a perfect example of "live and learn or you are going to get burned". Final conclusion; beware of this dealer's tactics when it comes to your trade in; his offer more than likely won't be realistic or fair. Do your homework and stand your ground. Don't let them talk you out of your hard earned money like I did. They make enough profit off of the new vehicle that you are buying. Don't let them double-dip! I will never give this dealer an opportunity to sell me another vehicle. That's a promise!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Kendall Dodge No Good, Very Bad Sales

    went in on Sunday test drove the car, got an offer being told valid for Su & Mo only. Sunday, at the end of the day I communicated with sales agen...


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    went in on Sunday test drove the car, got an offer being told valid for Su & Mo only. Sunday, at the end of the day I communicated with sales agent acceptance of the deal and confirmed via email with Internet manager. Next day, Monday provided all the documents, credit check expecting same day car delivery. Nonetheless, sales manager calls me letting me know that there was no deposit on the car thus, he could not trust I am a serious customer ?! therefore, reportedly somebody walked in and he sold the car. Salesman and Internet manager were completely unaware, working on the deal. To make it even more interesting the sales manager Jose Abreu was neither interested in understanding the situation created nor in correcting it. From his perspective no deposit - no car, never mind that deposit was never requested and that the sales team and finance department have been already working on and already checked my credit. Eventually ended up with no car. So be prepared for surprises. Sales manager Jose Abreu extremely deficient regarding customer service, lower your expectations threshold if dealing with him. After my experience please consider a different place, at least for now, with present management. Take your business elsewhere and hopefully it will more appreciated than at Kendall Dodge and fortunately plenty of places. If however end there and having issues call Dodge customer service at FCA headquarters they'll be interested

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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Service & Repair

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About Our Dealership

Dealer on Cars.com since January 2012

Kendall Dodge Chrysler Jeep Ram is Chrysler's only Image Facility in Miami, FL with over 600 New Dodge Chrysler Jeep Ram vehicles and 100 used and certified preowned vehicles available. Kendall DCJR is changing the way cars are sold. Pick what you want, and we'll deliver it to you. Call us or Click us today.

"Good News South Florida - You Now Have A Choice - Kendall Dodge Chrysler Jeep Ram - Chrysler Image Facility"