Kendall Dodge Chrysler Jeep Ram

New 888-597-8542 Dealer Website
Used 888-602-1007 Email Dealer
Service 888-464-4291

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Reviews

Average Ratings

3.4
42 lifetime reviews.
  • Brief inquiry proves their dedication

    Ever since my first inquiry to a sales advertisement for a 2014 Dodge Challenger I knew Kendall Dodge was determined in providing top notch custom...


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    Ever since my first inquiry to a sales advertisement for a 2014 Dodge Challenger I knew Kendall Dodge was determined in providing top notch customer service at the highest level to achieve stellar performance and sales goals in the automotive industry!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional and Pleasant Experience

    Just purchased my third vehicle from Kendall. My salesman was Lemi (for all 3 vehicles) a complete professional and gentleman. This time i purchas...


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    Just purchased my third vehicle from Kendall. My salesman was Lemi (for all 3 vehicles) a complete professional and gentleman. This time i purchased a 2017 Ram 1500 Big Horn. Got a great deal on the lease and was in and out in no time. Thanks Lemi for the time you spent putting this deal together. See you for the next one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Edwin Reyes

    Associate Edwin Reyes was very friendly , as soon as I got there he asked me if I needed any help , I just went there for an oil change to my Jeep...


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    Associate Edwin Reyes was very friendly , as soon as I got there he asked me if I needed any help , I just went there for an oil change to my Jeep and in no time I was out of the dealer. He was very pleasant , I will ask for his assistance next time I will visit the dealer for my Jeep services again . Thank you

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Very good customer service

    I didn't buy a car here, but the people I spoke has great customer service skills


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    I didn't buy a car here, but the people I spoke has great customer service skills

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Trade in valuation.

    I received a fairly decent price on a Dodge Challenger, but they got me on my trade...big time! They cut my trade because it was an "older car" (...


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    I received a fairly decent price on a Dodge Challenger, but they got me on my trade...big time! They cut my trade because it was an "older car" (2010), as per the sales manager, even though it only had 23,000 miles on it, was in like new condition, and it was a very limited edition - one of 1500 made. They gave me a very low trade in (including the $1000 bonus special) and then put it on their lot for a 63% markup. All of a sudden this "old car" goes up in value; surprise, surprise. The manager told me that because it had a six speed manual transmission and that these were no longer popular that it was going to hurt the resale. It's so sad when you hear these excuses that they use at these dealerships to devalue your trade! I understand that they need to make a profit, but this situation is ridiculous. What ever happened to honesty.; I presume that when it comes to the bottom line honesty goes out the window! I'll never trade in another used car again. I have done much better in the past selling them outright. I got weak this time around and let my guard down. I guess this is a perfect example of "live and learn or you are going to get burned". Final conclusion; beware of this dealer's tactics when it comes to your trade in; his offer more than likely won't be realistic or fair. Do your homework and stand your ground. Don't let them talk you out of your hard earned money like I did. They make enough profit off of the new vehicle that you are buying. Don't let them double-dip! I will never give this dealer an opportunity to sell me another vehicle. That's a promise!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Kendall Dodge No Good, Very Bad Sales

    went in on Sunday test drove the car, got an offer being told valid for Su & Mo only. Sunday, at the end of the day I communicated with sales agen...


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    went in on Sunday test drove the car, got an offer being told valid for Su & Mo only. Sunday, at the end of the day I communicated with sales agent acceptance of the deal and confirmed via email with Internet manager. Next day, Monday provided all the documents, credit check expecting same day car delivery. Nonetheless, sales manager calls me letting me know that there was no deposit on the car thus, he could not trust I am a serious customer ?! therefore, reportedly somebody walked in and he sold the car. Salesman and Internet manager were completely unaware, working on the deal. To make it even more interesting the sales manager Jose Abreu was neither interested in understanding the situation created nor in correcting it. From his perspective no deposit - no car, never mind that deposit was never requested and that the sales team and finance department have been already working on and already checked my credit. Eventually ended up with no car. So be prepared for surprises. Sales manager Jose Abreu extremely deficient regarding customer service, lower your expectations threshold if dealing with him. After my experience please consider a different place, at least for now, with present management. Take your business elsewhere and hopefully it will more appreciated than at Kendall Dodge and fortunately plenty of places. If however end there and having issues call Dodge customer service at FCA headquarters they'll be interested

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Unappreciated Patriot

    Back, didn't make it on Tuesday. But I can back on Wednesday. Now my brakes sound funny when I back up and press on them slowly, as I have always ...


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    Back, didn't make it on Tuesday. But I can back on Wednesday. Now my brakes sound funny when I back up and press on them slowly, as I have always down. This happened after a day of my normally routine of driving. This morning it sounded fine but I hasn't driven it as yet. A Specialist from the manufacturer called today as well, around 10:30am. I called back 3 times since then and got the voice mail. It's now 3:40 pm and I haven't heard back from her. Went inside to speak to my service Rep., and explained what has occurred. Of course nothing could be done because the sound had gone away. I will drive the vehicle accordingly and see what gaps tomorrow. To be continued....

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • it DO NOT DO BUSINESS HERE FOR ANY REASON

    Had my Ram serviced here and was NEVER given a written estimate of any kind at any time. One price quoted, I agreed. Price then goes up by $500......


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    Had my Ram serviced here and was NEVER given a written estimate of any kind at any time. One price quoted, I agreed. Price then goes up by $500...I agree again. Then I get a phone call that my truck is ready and given the total and it is $1000 more than original quote. Truck is finished, never any communication from them beforehand advising me of the additional increase. Was told it was taxes, misc. fees etc. The service adviser had told me that all of those things had been included in the original quote!! So now they are holding my truck hostage and what other option do I have? To make matters worse, when I went to pick the truck up at the dealership, I mentioned casually to two guys that were standing with a salesman that they should not buy a Dodge that in my opinion they are crap. I have every right in the universe to do that. Well, when I come back from test driving my piece of crap, their sales manager Jose Abreu comes out to the parking lot to confront me and tell me that if I say one more thing to anyone inside he will call the cops on me. Don't worry Mr. Abreu, instead of two potential customers, I will post this review on every website imaginable and reach thousands of potential customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • DO NOT GET YOUR VEHICLE SERVICED HERE!!!!!!!!!!!!!

    My Dodge Ram needed a major repair and since I wanted to make sure that the replacement parts were OEM, I decided to take it to a dealership to pe...


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    My Dodge Ram needed a major repair and since I wanted to make sure that the replacement parts were OEM, I decided to take it to a dealership to perform the service. After being quoted one price over the phone, I was told later that it was going to be an additional $500 because they could not reuse a key part and a new one would have to be ordered. When they called to inform me that the vehicle was finished, the final bill was over $1000 over the original price. At no point was I ever given a written estimate which is required by law whether you ask for it or not. While I did authorize them to do the work, I was NEVER informed about the additional increase in price until the Service rep called to tell me the truck was FINISHED. What was I supposed to do at that point? They are basically holding my truck hostage at that point and I do need a vehicle to get to work, you know, to earn money to pay off $4300 repair bills! Not to mention that the customer service over the phone is horrible...seriously, I worked at a call center and would have been fired for some of the things that these people answering the phone did...no phone etiquette whatsoever. Lastly, here is the icing on the cake: I go to the dealership to pay the ransom to get my vehicle back, and I happen to walk in next to a sales guy and two other guys in street clothes who I assume were potential buyers. As I am walking by I tell them if they are considering buying a Dodge, DON'T because they are pieces of crap. I pay the ransom and go to test drive my truck. As I pull back into the parking space, out comes the Sales Manager. Mind you, it is night time and we are the only two people out in the lot. He proceeds to tell me that how dare I say that in "his dealership" and that he would call the police if I went back in there and said anything else to his customers. I cannot type what my response to him was here because they won't post my review if I do but I will leave it to your imagination. DO NOT DEAL WITH THESE PEOPLE!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Terrible service

    DO NOT DO BUSINESS HERE!! These people don't care about you. They only care about sales. They will not help you after you buy your vehicle either....


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    DO NOT DO BUSINESS HERE!! These people don't care about you. They only care about sales. They will not help you after you buy your vehicle either. I have been trying for weeks to get my car in and serviced. Every time I call-and even stop in with the car-they have an excuse why they can't look at it. When they do say to drop it off, they say it won't be looked at for at least a week. I even had an appointment and that didn't matter. They still told me to bring it back another day! I repeat: DO NOT DO BUSINESS WITH THIS COMPANY.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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