Route 18 Chrysler Jeep Dodge Ram

They supposed to change 2 sensors,oxygen and exhaust temperature.Never did.They just reset CEL,whitch came back after one week(I went to other mechanic... and he checked the code ,whitch was the same P2002 and check those sensors and they are old,never been changed !!!).Left massages,nobody called back.This is one of many problems I've had with this guys.This is the one and only worst service I've ever been to.General manager is never there ,advisors don't give a xxxx.Leaving massages and nobody call you back Last month I left my car for oil change and CEL ,took them 4 days to find out,what code is it.When I picked up my car I checked the oil and was black like an asfalt(they jus reseted oil change on cluster ).They lost my oil cap whitch I had to buy it for $90 bucks and when I told the advisor Jeff about it ,he said,he is going to check the cameras and call me back.Never did!

Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service center,... and they were very nice over the phone. However, when I took my car there to be serviced, they called me back under 2 hours telling me it???s fine. I was upset because I never had an issue before. I spoke to David (financial director) who basically told me I was being crazy and I was ???all over the place???. He was extremely rude and no help whatsoever. Funny thing is, when I bought the car and gave him all my money, he was extremely personable and kind. Funny how things change after they have your money. I was also told with a service, the car would be washed. I suppose because there was no work actually done, they decided not to wash it either? Such horrible customer service which really upset me because when I bought the car everyone was so nice. I felt shoved out of the service department and it was very frustrating because they wouldn???t even try and help me understand the issue. They just shooed me away. Mind you, I have full coverage, and I???m pretty sure all they did was look under the hood and close it right back up. Customer service in he customer service department was also bad- again, felt like I was being shooed out.

My salesperson Darlene was excellent. She listen to my needs and wants and was able to answer all my questions. The whole staff was GREAT!

Great vehicles and good sales representatives. In specific, Michael Marine, good and honest guy. Would definitely do business in that dealership again.

I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it in... for servicing. It took 11 days for the problem to be fixed and it turned out to be two completely separate issues with the engine. The dealership has been completely unhelpful when trying to speak with the financial department regarding voiding my lease on this lemon they sold me. Disappointing considering I was a returning customer.

I highly recommend this dealership. We purchase all of our commercial vehicles from this dealership after dealing with many other dealerships and this... dealership is by far the best. They have the best prices and above all, you are treated as a priority even after the purchase of your new vehicle has been made. I have been to other dealers that have treated you wonderfully in the beginning to get you to buy the car, and then once you have purchased it, they act like you are bothering them when the time comes to get the vehicle serviced and so forth. Then not only are you treated poorly but they then overcharge you for your service. The prices in the service department at this dealership are very fair and they do great work. Rt. 18 Dodge / Chrysler / Jeep treats you just as good when you come in for service as they do when you are making the purchase which is a wonderful feeling. I will not be using any other dealership other then Rt. 18 Dodge / Chrysler / Jeep because THE CUSTOMER IS THERE #1 PRIORITY HERE!

I leased a 2018 Ram 1500 in February 2018. In July 2018 the check engine light came on. The vehicle was brought in for servicing in early August and has... been with the dealership being serviced for 12 days now. There is no end in site as there are continued problems and the dealership has refused to acknowledge the issue and void the lease.

I've maintained my 06 Commander with this dealership since I bought it. It's got over 170k miles on it and runs like new thanks to their work. I usually... work with Ann and she's been truly outstanding. She's made sure that Chrysler has honored the extended warranty through many repairs over many years. Ann always makes sure I am informed and my car abd I are taken care of like VIPs. THANK YOU ANN (AND RT 18)

I have been using route 18 Jeep for a couple of years now I have always been treated well but this last experience was exceptional. I purchased a charger... for my son from Ryan he was so helpful and a pleasure to deal with while I was there I saw a ram that I liked . I called Ryan and between him and the general manager Javier they were a pleasure. I also cannot forget Sophia in finance a true professional and a pleasure to deal with . I highly recommend route 18 ask for anyone I mentioned. You won???t be disappointed

I had an appointment to get oil change and rotate tires. It was done in less time then estimated and without any issues. Great job Ann from rt 18 jeep.