Lithia Chrysler Dodge Jeep Ram of Concord

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
112 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 17, 2020

    I provided to them all info necessary, they said oh yeah its not a problem and then they could not come thru. A complete waste of time I ll be sure to... shop elsewhere.

    1.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this ...situation better. We hope to hear from you soon.

  • 5.0 out of 5
    January 3, 2020

    very satisfied with time it took to give oil change while waiting in reception area. ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''Service... was efficient and fast; 'totally satisfied; thank you

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we really appreciate your feedback! We can't wait to see you again, have a great day.

  • April 16, 2017

    Tony was very helpful and direct. He found the vehicle that fit our needs and at our price point and we are grateful for his assistance. It was refreshing... not to go through the typical negotiation that one experiences in most vehicle purchases. Tony understood that we were serious and he made the transaction smooth and comfortable.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 17, 2019

    The sales people were excellent, particularly Kenny and the internet sales manager Bella. No pressure, smooth, and comfortable. Rolled with the negotiation.... Wasn't the war of attrition I'm used to expecting.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

  • 4.0 out of 5
    December 16, 2019

    The process went fairly smoothly, I showed up to test drive a car I saw online and it was brought around to me due to the rain. I wanted to talk to the... finance department but since it was late I had to wait for the only person working. I was told I was next in line but there was someone ahead of me. After waiting an hour I decided to go home and try again the next day. They were very helpful and streamlined when I came back. They can be a bit brusk but overall I'm happy with the car I selected.

    4.0 out of 5
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    3.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

  • 5.0 out of 5
    December 10, 2019

    Our salesman Abraham was fantastic. He made everything go very smooth.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

  • 5.0 out of 5
    December 5, 2019

    I believe my service agent was named Nicole. She has great customer service skills and was able to setup and have my car out in a timely manner. She got... right back to me when i called back for information and my pickup needs were quickly addressed. Best experience I've had here in years and I'm here every few months for my lifetime oil change

    5.0 out of 5
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    5.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We'r...e always happy to help!

  • 5.0 out of 5
    November 10, 2019

    I was pleased with my Maintenance Service. My Service Advisor Shane was great in answering all my question, updating my new information into your system... and letting me know that my vehicle is completed and ok.

    5.0 out of 5
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more t...han happy to help!

  • 5.0 out of 5
    September 18, 2019

    Repairs were completed in a very timely manner and Kiel took good care of me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate ...to reach out!

  • 5.0 out of 5
    July 18, 2019

    Thanks for the ride to dealership! That was awesome! Everything was smooth and easy guys! Love the new furniture too! Seriously...it's so gawdy but... I love it. Very Elvis! ahahaha...

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for the great review!

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