Reviews
Friendly, trustworthy, and customer-oriented
We bought a mini-van from this dealer and had a positive experience. They were friendly and welcoming. They made sure we had as much time as we wanted to make a decision on the mini-van before they would consider other offers from other people that came in to look at the same mini-van. This dealer inspects and makes sure their inventory is in good condition before they sell. We took the mini-van to get inspected by an independent shop anyway because I like to be cautious with major purchases and it checked out perfectly. Moreover, the prices are competitive. I wasn't able to negotiate down but their prices were already well-below KBB value. I recommend this place.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Toyota Corolla 2015
I really enjoyed the entire process of meeting and talking through the best and safest purchase with Sal. They are very kind individuals who sees success out of the happiness from their customers. Love going to visit them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
DO NOT BUY YOUR CAR HERE
The place is fine and process is fine. But they will fool you into buying your car with no warranty. Don’t listen to them! Bought my 2011 VW CC here in August 2018 and like two weeks after their 30 day warranty was up the car gave me problems. Fixed that problem that came up, now two weeks later, another problem. Save your time and go to a better trusted dealer.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us feedback. We always try and be upfront with our customers about purchasing an extended warranty, and it was our personal opinion that we believed buying one was unnecessary considering the payment would have been higher for YOU. We make money on the warranties we sell, and it's ways better for US to sell them, but we always try and look out for our customer's best interests first. If you had some sort of issue we told you to contact us so we could have helped you fix the issue for a fraction of the retail cost. Secondly, even if you had a 30 day warranty or had purchased a warranty there is still a 100 deductible for each issue. The last issue was a coil that went bad, which isn't even covered under the warranty because it is considered maintenance. If there is anything else I can do please let me know.
Their service is above and beyond....
I bought a used MINI here recently only to find that the team at this particular dealership is inspiringly informative, kind, patient, witty, & most important of all (especially w/in the context of a dealership), meticulously honest. Not only is each person here consistently approachable, they're accommodating w/out the slightest hint of saccharinity. These people want to work w/ you which is huge. "Car makes a noise, eh? Let's check it out--take it for a drive." "Got another insurance question? Give us a moment and we'll find out for ya." - Is just a dim hint of how helpful they are. I'd gladly buy another vehicle here and recommend others do likewise. Thanks again, folks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great and fast, wonderful service!
I found the exact car I wanted on cars.com and did almost everything over the phone with the dealer so I was in and out within half hour which included a test drive. Loved it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful staff.Helpful and great customer service
Great customer service..made the process easy...family owned business... wonderful working with them! We highly recommend this company...So glad to have found such a jewel in Lawndale..Thank you once again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Volkswagen
EXELENT overall experience! Couldn't ask for better working with Sara. Incredibly patient and professional. She helped me with my purchase from A to Z to finding the exact vehicle for my price target. Experience was seamless and an absolute joy that I would, without hesitation, hit up Hawthorne Motors Express for my future vehicle purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Team!Exceptional Service! Helpfull !
This was the BEST car buying experience I've ever had, The whole team are Amazing , Its a family business , The owner Hus who I had a great conversation with in many subjects is very friendly , hospitable and has a great sense of humor , he has a positive outlook and a great philosophy in life , he assured me my new Lexus LS460 is at its best , does not need anything , and he trusted this car that he would of give it to his Mom to drive in a heartbeat , I trusted him and I did not check my car with any mechanic , he helped me to drop my rental and we drove back to his place to find the beautiful Sara his daughter ready with the paper work to give me another POSITIVE SHOCK , she finished everything in a 10 Minutes with all explanations , I could not believe it !! previously as I recall it took almost an hour in Riverside Lexus , 40min with Beverly Hills Lexus , Hus asked me to call him if I needed anything car related , also I want to recognize Luis who drove me around with the car and showed me its features , THANK YOU HUS and SARA for treating me as if I'm a part of your family .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional Service! Great team!
Sara, Vicky, and the rest of the team were super helpful in finding me the best financing options available. They were very patient and communicative through the whole process which was highly appreciated as a first time buyer. Would definitely recommend anyone on the lookout for a reliable vehicle to come check out Hawthorne Motors Express, you can't go wrong!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
10/10
I just got a used car from here and it feels brand new, the staff is amazing and helpful I?m 19 and they made the process of getting a car very very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase