Thorson Buick & GMC

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
259 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 12, 2018

    Both salesmen were very helpful! We purchased the car from George, who is great. We were also helped by a truck salesman whose name I forget.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We cannot thank you enough for your wonderful review of Thorson Buck & GMC and for your referrals and recommendation! It was a pleasure to assist you ...and please let us know when we can do so again! Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    April 10, 2017

    I always get my questions answered and the service is great. People are very polite and friendly. Staff is always willing to give you their divided attention....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Uriel and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Thorson Buick GMC. We are driven ...to offer great customer care and we strive to provide the best service experience. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • April 11, 2017

    Fast from start to finish. Everyone was friendly. No pressure to purchase. I will go back for my next GMC. This was my first GMC product and so far... I have enjoyed it. It has a nicer interior and styling then my 2 previous trucks. Tundra and Ram.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brett, thank you for taking the time to give us feedback on your latest purchasing experience at Thorson Buick GMC. I'm glad to hear that our sales te...am were able to give you an overall positive experience. We look forward to working with you again and hope that you enjoy your new vehicle! Sincerely, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    April 9, 2017

    Gavin was a great pleasure to work with another our lease of another new Terrain. This is our second lease from Gavin.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Craig, thank you for your loyalty to our dealership and for taking the time to write this review. Gavin's sales excellence is always consistent, and I...'m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Enjoy driving your new Terrain, and have a great day! Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    April 7, 2017

    This is a very honest dealer and I have had excellent service here. There is a big difference in price compared to other dealers. I live in Covina and... I will continue to make the drive to Thorson!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gabriel, thank you for the wonderful review and for traveling to Thorson Buick GMC from quite a distance to do your business. We do our best to ensure... nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    April 6, 2017

    The staff of GMC Thorson have always exhibited the highest level of customer service. This started with Cody and Mark from the sales department, whom walked... me through the entire purchasing process, to the finance department. Cody and Mark welcomed my family with a smile and even stayed after hours to help us with an excellent purchase. I would recommend Thorson GMC to anyone.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Daniel, thank you for taking the time to give us feedback on your latest purchasing experience at Thorson Buick GMC. I am glad to hear that Cody and M...ark were able to give you an overall positive experience. Until we have the opportunity to work with you and your family again, take care! Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    April 5, 2017

    They helped me get the price lower, by trying to take advantage of the GM incentives as much as possible!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leswin, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If t...here's anything else we can help you with in regard to your new vehicle, please let us know. Happy driving! Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    March 29, 2017

    We found out from Anna in the Service Department who we needed to speak with. She recommended Gavin and we set up the appointment for Saturday morning... at 9:00 am. When we arrived, Gavin introduced himself and apologized for over-extending himself with other customers who had arrived for their appointment at the same time. Gavin went on to introduce us to Tony, the Sales Manager, who brought in Cody. Needless to say, Cody was EXCELLENT. Throughout our test drives and leasing process, Cody stayed right with us. Tony worked the numbers to bring us the best deal possible and even though we didn't get the deal we had hoped for, Tony worked out an amazing deal nonetheless. When we met with Gabriel in Finance, he walked us through the signing process seamlessly. All in all, WOW! what a great team at Thorson. I will not only recommend others to go to Thorson, but I'll go there again for my next GMC!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for recognizing your experience at our store, Jeffrey. It is great to know that Anna, Gavin, Gabriel and Tony were able to provide you with ...a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Sincerely, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    March 20, 2017

    Everybody at the dealership including sales, service, finance, etc. were exceptional to work with and I would highly recommend Thorson to others

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and... for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, take care! Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

  • 5.0 out of 5
    February 28, 2017

    Buying our car couldn't have gone any better. We were treated like family, the buying process went quick & smoothly. Knowledgeable employees. We would... definitely recommend Thorson Buick.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this excellent review, Dave. We are so happy to hear that we could make you feel like a part of the Thorson Buick and GMC family with y...our recent purchase. I hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com

View More Reviews