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Reviews

Average Ratings

4.8
258 lifetime reviews.
  • The Absolute BEST!

    In 2002, I leased a vehicle from Thorson, and they were very helpful in allowing me to trade in my old car. No other dealer would take it. Two we...

    Dealer Response

    Thank you for taking the time to submit this awesome feedback, Freddy. It is great to know that we were able to provide you and your friend with a...


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    In 2002, I leased a vehicle from Thorson, and they were very helpful in allowing me to trade in my old car. No other dealer would take it. Two weeks ago, I just leased a 2017 Buick Regal and Tracy McCafferty in Sales was amazing. I special ordered the vehicle and got a great deal on it. The process was so painless, that I brought a friend in two weeks later. She had so-so credit, but they went to bat for her and got her approved, and gave her the tier one rate, the trade in value she sought, and the 15,000 miles a year on her lease. She left with a 2017 GMC Terrain. And now she plans to bring her Marine son there for his car! Great Salespeople, managers, and deals! I'll get all my cars from there!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to submit this awesome feedback, Freddy. It is great to know that we were able to provide you and your friend with a pleasant time purchasing your new cars. Congratulations on your Buick Regal and GMC Terrain purchases! If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Tracy or myself. Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com.


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  • Incredible deal. Friendly staff.

    Fast from start to finish. Everyone was friendly. No pressure to purchase. I will go back for my next GMC. This was my first GMC product and s...

    Dealer Response

    Brett, thank you for taking the time to give us feedback on your latest purchasing experience at Thorson Buick GMC. I'm glad to hear that our sale...


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    Fast from start to finish. Everyone was friendly. No pressure to purchase. I will go back for my next GMC. This was my first GMC product and so far I have enjoyed it. It has a nicer interior and styling then my 2 previous trucks. Tundra and Ram.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Brett, thank you for taking the time to give us feedback on your latest purchasing experience at Thorson Buick GMC. I'm glad to hear that our sales team were able to give you an overall positive experience. We look forward to working with you again and hope that you enjoy your new vehicle! Sincerely, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Great Service and Friendly people

    I always get my questions answered and the service is great. People are very polite and friendly. Staff is always willing to give you their divi...

    Dealer Response

    Hi Uriel and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Thorson Buick GMC. We are dri...


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    I always get my questions answered and the service is great. People are very polite and friendly. Staff is always willing to give you their divided attention.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Uriel and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Thorson Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Great Sales Team

    Gavin was a great pleasure to work with another our lease of another new Terrain. This is our second lease from Gavin.

    Dealer Response

    Craig, thank you for your loyalty to our dealership and for taking the time to write this review. Gavin's sales excellence is always consistent, a...


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    Gavin was a great pleasure to work with another our lease of another new Terrain. This is our second lease from Gavin.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Craig, thank you for your loyalty to our dealership and for taking the time to write this review. Gavin's sales excellence is always consistent, and I'm glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Enjoy driving your new Terrain, and have a great day! Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Great prices and service

    This is a very honest dealer and I have had excellent service here. There is a big difference in price compared to other dealers. I live in Covin...

    Dealer Response

    Gabriel, thank you for the wonderful review and for traveling to Thorson Buick GMC from quite a distance to do your business. We do our best to en...


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    This is a very honest dealer and I have had excellent service here. There is a big difference in price compared to other dealers. I live in Covina and I will continue to make the drive to Thorson!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gabriel, thank you for the wonderful review and for traveling to Thorson Buick GMC from quite a distance to do your business. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Great Staff, Wonderful Dealership

    The staff of GMC Thorson have always exhibited the highest level of customer service. This started with Cody and Mark from the sales department, w...

    Dealer Response

    Daniel, thank you for taking the time to give us feedback on your latest purchasing experience at Thorson Buick GMC. I am glad to hear that Cody a...


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    The staff of GMC Thorson have always exhibited the highest level of customer service. This started with Cody and Mark from the sales department, whom walked me through the entire purchasing process, to the finance department. Cody and Mark welcomed my family with a smile and even stayed after hours to help us with an excellent purchase. I would recommend Thorson GMC to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Daniel, thank you for taking the time to give us feedback on your latest purchasing experience at Thorson Buick GMC. I am glad to hear that Cody and Mark were able to give you an overall positive experience. Until we have the opportunity to work with you and your family again, take care! Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Great service

    They helped me get the price lower, by trying to take advantage of the GM incentives as much as possible!!

    Dealer Response

    Leswin, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. ...


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    They helped me get the price lower, by trying to take advantage of the GM incentives as much as possible!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Leswin, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's anything else we can help you with in regard to your new vehicle, please let us know. Happy driving! Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Great Team!

    We found out from Anna in the Service Department who we needed to speak with. She recommended Gavin and we set up the appointment for Saturday mor...

    Dealer Response

    Thank you for recognizing your experience at our store, Jeffrey. It is great to know that Anna, Gavin, Gabriel and Tony were able to provide you w...


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    We found out from Anna in the Service Department who we needed to speak with. She recommended Gavin and we set up the appointment for Saturday morning at 9:00 am. When we arrived, Gavin introduced himself and apologized for over-extending himself with other customers who had arrived for their appointment at the same time. Gavin went on to introduce us to Tony, the Sales Manager, who brought in Cody. Needless to say, Cody was EXCELLENT. Throughout our test drives and leasing process, Cody stayed right with us. Tony worked the numbers to bring us the best deal possible and even though we didn't get the deal we had hoped for, Tony worked out an amazing deal nonetheless. When we met with Gabriel in Finance, he walked us through the signing process seamlessly. All in all, WOW! what a great team at Thorson. I will not only recommend others to go to Thorson, but I'll go there again for my next GMC!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for recognizing your experience at our store, Jeffrey. It is great to know that Anna, Gavin, Gabriel and Tony were able to provide you with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Sincerely, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Thorson is Great

    Everybody at the dealership including sales, service, finance, etc. were exceptional to work with and I would highly recommend Thorson to others

    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts...


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    Everybody at the dealership including sales, service, finance, etc. were exceptional to work with and I would highly recommend Thorson to others

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, take care! Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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  • Car purchase

    Buying our car couldn't have gone any better. We were treated like family, the buying process went quick & smoothly. Knowledgeable employees. We w...

    Dealer Response

    Thank you for this excellent review, Dave. We are so happy to hear that we could make you feel like a part of the Thorson Buick and GMC family wi...


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    Buying our car couldn't have gone any better. We were treated like family, the buying process went quick & smoothly. Knowledgeable employees. We would definitely recommend Thorson Buick.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this excellent review, Dave. We are so happy to hear that we could make you feel like a part of the Thorson Buick and GMC family with your recent purchase. I hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best Regards, Merlin Froyd, Sales Manager, mfroyd@thorsonmotorcenter.com


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