I feel really stupid. I am a West Coast buyer, and based on my experience, BUYER BEWARE. I bought a used 2015 Range Rover Sport autobiography from Heather... for $63000+. I was told the Truck was in great shape except for a small blemish on the seat. She reassured me that it would be fixed, I had her send me photos and asked along with them to send photos any other blemishes to be aware of. She sent me photos of the seat and told me that was the only blemish to be found, she reaffirmed again that it would be covered by the dealer. I left a deposit and signed the docs and put my wire transfer in motion at that point. She calls a few days later to inform me that they will not be fixing the seat and that I bought the Rover as-is and they were only trying to fix the seat as a favor to me. I was upset and had to cancel the sale before she agreed to lower the price by $500 dollars to cover a portion of the $1200 repair. I was happy with that, just excited to get my wife her Range Rover. After the wire was completed again I asked for photos of all the blemishes before the vehicle was shipped. No photos came my way, just a message about how the top detailer spent half a day perfecting my vehicle. When the rover showed up to me I was VERY DISAPPOINTED. The shipping slip showed numerous damages that were not disclosed to me including a deep foot long scratch on the passenger door, paint flaking off the trim work, the front bumper was ajar, the tailgate has over spray from obvious bodywork, the vehicle was filthy with rust and corrosion under all of the climate control knobs, there was sticky black residue on much of the leather and steering wheel, and dog hair clumps throughout the interior. The rear bumper is cracked, the front bumper was scraped against a wall and has scrapes in the size of a dinner plate, trim pieces that were removed for the “undisclosed” bodywork were damaged and installed improperly. The vehicle needles to say is in very poor condition in reference to how it was sold to me by Heather. I have sold used cars for 10 years. I know to expect some imperfections, I also know to be upfront and honest. When I reached out to Heather she did not respond for a day, and then told me the damage was caused by shipping. I have asked over and over for her to send me her copy of the shipping pick up slip and she has not sent it. She blamed every bit of damage on the shipping company. The vehicle is damaged everywhere you look, and was shipped to me FILTHY. I feel like I am being strong armed, I was lied to and cheated. I paid top dollar with 0 flexibility and I have received no help. The Truck needs over $5000 in parts and labor to make it right. I’m really bummed.
Tony at the dealership was great. Patient & courteous. Overall great experience.
Had to come back a second time for a strange noise that wasn't fixed the first time. Customer service was on point, at no cost to me did they make it right... and covered everything. Will be back.
The absolute best staff and dealership that we could have asked for.
Great experience!! The process went very smoothly but took a bit longer than expected but they had several customers buying cars that day.
The experience was the smoothest, most hassle free, low pressure buying experience I have ever had.
We are in HH often and were down visiting friends for Christmas. While out Christmas shopping on a Saturday our Range Rover would not start. After getting... a jump start we took it to Land Rover HH. We were met by a friendly and courteous customer service rep. She had the General Manager assist us because the Service Manager was busy with a customer. The GM had a service technician meet us, discuss the problem and offer his thoughts on what the problem may be. Once the Service Manager was free, he checked us in and the technician took our vehicle. The service lounge was clean and comfortable. Every employee who walked by greeted us and asked if we needed anything while waiting. Shortly thereafter the technician confirmed it was the battery. We agreed to have it replaced. Once done the amount billed was the same as the amount quoted. The entire team was friendly, professional and efficient. I was very impressed with the level of service and customer service we received especially on the Saturday before Christmas.
Transaction completed over the phone & vehicle delivered to my home
Mr. Hooker was very professional and listened to every concern I had. He actually took notes so that he could remember them all.
Honest, kept delivery on time. Clean facility, kind respectfull sales person.