Reviews

Average Ratings

4.7
302 lifetime reviews. Includes reviews of Arlington Heights Ford from DealerRater.com
  • Great Experience!!!!

    I had a great experience at Arlington Heights Ford purchasing my 2016 Ford Escape. Everyone was polite, efficient and thorough and the vehicle is ...

    Dealer Response

    Erica, thank you for your kind words and congratulations on your new Escape! Thank you again for choosing Arlington Heights Ford, and we hope to s...


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    I had a great experience at Arlington Heights Ford purchasing my 2016 Ford Escape. Everyone was polite, efficient and thorough and the vehicle is great!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Erica, thank you for your kind words and congratulations on your new Escape! Thank you again for choosing Arlington Heights Ford, and we hope to see you again soon!


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  • Arlington Heights Ford

    I would feel very confident sending someone here. We had a very positive experience overall.

    Dealer Response

    Karl, we appreciate your recommendation of our dealership! Check our social media pages to stay in the loop on product news and updates so we can ...


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    I would feel very confident sending someone here. We had a very positive experience overall.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Karl, we appreciate your recommendation of our dealership! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!


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  • Georgecotugno@yahoo.com

    My experience from beginning to end was very comfortable. George S. was very knowledgable, and made sure all my questions and concerns were addres...

    Dealer Response

    We're glad to hear George was so helpful in making your decision! We hope to be of service to you again! Take care!


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    My experience from beginning to end was very comfortable. George S. was very knowledgable, and made sure all my questions and concerns were addressed. I highly recommend seeing him if you're interested in purchasing a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're glad to hear George was so helpful in making your decision! We hope to be of service to you again! Take care!


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  • Arlington Heights Ford

    Arlington Heights Ford was Friendly, informative and attentive.

    Dealer Response

    We appreciate the kind words! Thank you so much for being one of our valued guests and we look forward to your next visit!


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    Arlington Heights Ford was Friendly, informative and attentive.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate the kind words! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Arlington Hts Ford

    I was received and treated with the utmost of professional courtesy as one would expect...all of staff at AH FORD are to be complimented for this....

    Dealer Response

    We are so happy that our staff provided you with the world class service that you deserve. Please let us know if there is ever anything else we ca...


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    I was received and treated with the utmost of professional courtesy as one would expect...all of staff at AH FORD are to be complimented for this. Jeff Reckards did a wonderful job in all areas and was very helpful all the way thru. Thank You AH Ford..I will be back

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so happy that our staff provided you with the world class service that you deserve. Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Excellent Service

    Really pleasant experience, wasnt too pressured well informed sales rep


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    Really pleasant experience, wasnt too pressured well informed sales rep

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good experince

    Car was in perfect condition and they made the price right. Spent more time sitting around waiting on pricing and paperwork than necessary but th...


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    Car was in perfect condition and they made the price right. Spent more time sitting around waiting on pricing and paperwork than necessary but that seems standard at dealers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great People at Arlington Heights Ford!

    Would recommend them to everyone I know! Great people!

    Dealer Response

    Your comments keep us motivated and working hard for all our guests! Thank you so much for choosing Arlington Heights Ford as your first choice fo...


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    Would recommend them to everyone I know! Great people!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests! Thank you so much for choosing Arlington Heights Ford as your first choice for all your vehicle needs!


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  • AH Ford is the best!

    I would recommend them to everyone looking to buy a Ford! We Love Arlington Heights Ford!


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    I would recommend them to everyone looking to buy a Ford! We Love Arlington Heights Ford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible Customer Service, will play games.

    I purchased a car here in July 2016. The buying experience was not great with a new sales rep that was not familiar with what he was saying. The...

    Dealer Response

    Brandon, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regre...


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    I purchased a car here in July 2016. The buying experience was not great with a new sales rep that was not familiar with what he was saying. The issues continued to get worse. I was told that it had just had brand new brakes put on it, that was evident it was not true when I changed the brakes. The pads and rotors had not been changed as the Dealership said. When I picked up my vehicle they told me I needed to wait while they washed it and filled it up with gas. They must have met put a gallon of gas in it, as the gas light came on within 10 miles. They were also so worried about expenses that they refused to put caps on the tires. I was suppose to have an appointment for the rims to be resurfaced and each time I have called I get ignored. I asked to speak to the General Manager, which is John Rodriguez. John continued to play games with communication and refused to follow up. I never talked to him even though I called him more than 8 times. He would call 7 PM. When I would return his call he would not answer. I would ask that he contact me with times he is available and we could set an appointment to talk. He refused to respond to my calls. I was very disappointed in the lack of customer service or professionalism in this dealership all around. I would not recommend anyone purchase a car here. Look elsewhere for a Dealership that values their customers. Brandon

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brandon, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (888) 481-8607 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.


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