Maxwell Volkswagen Volvo Subaru

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Reviews

3.0
Average based on 4 reviews
  • HORRIBLE EXPERIENCE

    I had a horrible experience with this dealership. I purchased a car in January 2013, and they couldn’t find the specific car that I wanted so it n...


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    I had a horrible experience with this dealership. I purchased a car in January 2013, and they couldn’t find the specific car that I wanted so it needed to be a special order. The waiting period was to be three to four months. I agreed on the waiting period, and the end of may I went to check on the status of the car. The car was there and when I went to pick it up, they had ordered me the wrong color car. So I requested to speak with a supervisor regarding the mistake. I spoke with one of the family members and she said that she was going to find the right color of car for me and she would call me to let me know what was going on. I never received a phone call or any other information about the car. I waited another 3 months before I contacted the dealership again so they would have the amount of time needed to re-order the car. When at the dealership I came to find out that they never ordered the car so I asked to speak with the owner to see what it kind of deal he can offer me to make this right after they made a mistake two times and I have waited over seven months. He came back with the same deal that I received from another dealership in the area plus a set of mats. I called to let him know that I was not happy with the deal and the answer was of course we will make profit off you. This is the kind of service you receive from this dealership. They only care to make their money and they don't care about customer satisfaction at all Use this review at your discretion and I hope this experience will not happen to anybody else. Good luck! I strongly suggest to shop somewhere else.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Terrible customer service

    I had a scheduled appointment to test a specific vehicle. Upon arrival, i had to look for help after waiting about 5 minutes in the showroom, and ...


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    I had a scheduled appointment to test a specific vehicle. Upon arrival, i had to look for help after waiting about 5 minutes in the showroom, and no one acknowledging my existence. I was then told that the vehicle i was there to see was already sold. A phone call before i made the 1hour drive, would have been nice. Definitely do not recommend!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Purchased new 2012 Passat from Maxwell

    Wanted to share my very positive experience with Maxwell. I made 2 separate visits to the dealership prior to purchasing my new Passat. On both oc...


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    Wanted to share my very positive experience with Maxwell. I made 2 separate visits to the dealership prior to purchasing my new Passat. On both occasions they were great to deal with, very helpful, asking fair questions without being pushy. When I left without making a purchase because they did not have the vehicle I wanted, they stayed in touch and followed up when they promised they would and let me know when they had vehicles that I was interested in. But the best part is that since my purchase, I have heard from them on numerous occasions to make sure that I am happy with my vehicle and service. This is after I received the VW survey which makes me feel that they really do value their customers and want to insure that they have a positive pre and post sale experience. Great group of people and a special Thanks to Dre Daiber, the sales person who worked with me.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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