Bought a vehicle that had a hidden major transmission problem in 5 days! This seller is a jerk, offered no recourse and told me he didn't have to do a... thing to help. Sharing this story so that if you see this seller do not buy from or do business with, you will be screwed.
This morning I called about a truck we bought there in June. It sounded like a jet when driving down the road. They said bring it down, so I did. They... had it checked out, repaired and I was on my way within a little over an hour. We have always been satisfied here, and between hubby, myself and 3 sons, we have purchased 10 vehicles there in the past. Thanks again Mike and the repair team fixing the truck up today.
Jered was awesome I was from New Hampshire and he went out of his way to make my purchase easy and convenient for me not to have to make another trip back... to the dealership. The inventory was top notch with decent prices. I had been searching for a couple of years for exactly what I wanted and I found it. Thank you Five Star
A salesman named Russell contacted me about a truck I had for sale. I had just listed it and claimed he needed it immediately and HAD to come get it that... night. I agreed. He claimed the truck was for his personal use and talked all about his young family and needing it to drive back and forth to northern Maine. Before picking it up he, started trying to weasel the price we had agreed to down lower saying his bank wouldn't loan him the full value. I would not agree to that so he agreed to pay the difference in cash. It turns out he was buying it for this business (and he had a business check with him, not a personal loan check) and, I assume, they intended to resell it. We signed a valid AS IS contract and it was in the name of the business, signed by Mr. Nadeau as agent. He had someone with him to pick it up and they arrived in a dealership vehicle. The mechanic inspected the truck and said it looked great. Late the next day I started getting texts accusing me of selling a truck that had a rotten frame (that is not the case). They stopped payment on the check and brought the truck back to my home, dumping it in the middle of a road where it could have been stolen and/or hit by another vehicle. They had removed (ie stolen) the seat covers that were in the truck and refuse to respond to me, or the police, about returning them. The covers are worth several hundred dollars. The Biddeford police also spoke with the owner, and the officer told me that he was treated very rudely as well and that the owner refused to return my items. The officer also informed me that Five Star is well known to have a bad reputation. I am also concerned that further damage was done to the truck while in their possession.
Jered is the best guy around! 5 stars is the place to go if your looking for a car! Thanks for everything jered. Oo O
This the buying experience was nice and the sales people weren't pushy at all. They wanted me to have a nice car. I would recommend this dealership.
I got my 2013 Kia soul inspected in February I reported a problem with blower fan there was a burning smell with in with the vents they told me it sounded... normal they did not even look at that time I was under extended warranty now that I am out of warranty they want me to pay for a blower fan when it should have been covered in February when it was under warranty. They just wanted to steal my money so I paid 2800 for a warranty for nothing
My car was recently totaled and I was waiting for a settlement before purchasing my next car. I am an elementary educator and unexpectedly shopping for... a car requires time, focus and stamina which I usually save only for the classroom. I went to several car dealerships leaving with a headache before going to 5 Star. High pressure sales techniques and pushing me off to several different sales experts, managers, liasons just doesnt do it for me. Dan was a patient, non pushy salesperson. When he said, " I want you to be happy." Five Star and Dan really meant it. I love my new "used " car. Thank you for your personal customer service.
The customer service here is amazing, especially Bob. Everything else was awful
Outstanding service, our plow truck had seen it's last mile. We were trying to find a used GMC 2500 HD and in winter, they are hard to find. We were... headed out of state the next morning to potentially buy onewe saw online and our salesperson, Bob called that evening before we were to leave. We said we were settled but he volunteered to drive it to us to look at. We Told him our budget needed to be below what they were asking. He made a creative decision without "cheking with his manager" deal was done. No messing around, and we love the truck