Read reviews that mention:
Service department is second to none. Very knowledgeable staff and an extremely helpful service manager. I won't go anywhere else to have work done on... my vehicle.
I am a return customer & happily came back for my 2nd experience with the dealership. Chuck, Doug & Tom made my experience extremely easy so I’m... extremely grateful!
Thanks to you, Kristy! Happy driving!
Great place to get your car serviced. They had my car fixed in a timely fashion plus the service manager and technician were extremely helpful and friendly.... I highly recommend Basil Resale for any of your service needs.
We're so glad to hear it! Happy driving!
Thomas Falco was absolutely awesome very professional best buying experience vehicle was used but things were as expected! Will see in the future with... the service end
Thanks William! We appreciate your continued trust!
Sarah the sales person and the receptionist was outstanding.As for the rest of the staff,unsociable would be fair. I bought the car figuring it was thoroughly... inspected and ready to go.I pull it off the lot on sat.Monday i am bringing it back for fairly major repairs.front brake line and caliper and rear wheel bearing.HOW do things like this get over looked in the supposed 101 pt inspection.maybe its a 101 pts to check if the car is returned??? To their credit I got a loaner and the the repairs were completed. Tgrough it all Sarah was the ONLY person that communicated with me.The manager or service manager never said word one.Maybe thats the templet of a successful car busines? As a self employed business person ,I doubt it.I lost a goos three days work and revenue over all this.This adds up to a fair amount of time and money lost and not a single apology from anyone except Sarahbthe salesperson. I doubt i will buy here again or reccomend them.thanks
Hi Paul, I apologize about this poor treatment. I thank you for bringing it to our attention. I am addressing this immediately with management. If y...ou have any further comments please don't hesitate to reach out to us at email@example.com Thank you
BASIL & CO WANTS SATISFIED BUYERS. VERY COMPETITIVE PRICES, SALES STAFF ARE EXPERIENCED AND LISTEN TO WHAT THE CUSTOMER'S TRANSPORTATION NEEDS ARE. THE... CUSTOMER IS ACCOMMODATED AND NOT PRESSURED INTO THE WRONG DEAL. THE FRONT OFFICE WANTS RETURN BUSINESS FROM SATISFIED CUSTOMERS AND THIS SHOWS IN ALL THE PEOPLE I DEALT WITH OVER A TWO WEEK PERIOD. I WILL LIKELY BUY MY NEXT CAR FROM THEM, DESPITE A 400 MILE DISTANCE FROM HOME. (TRUSTWORTHY)
Thanks Terence! We appreciate you taking the time to leave us a review! Welcome to the family!
I have bought 3 cars from this dealership, and have had nothing other than a great experience on all of them. Ryan and Charles are very cordial, an and... are very helpful through the entire process. Definitely not a high pressure sales force. You guys are the best.
Thanks Dam!! We think you're the best!
My husband and I have been shopping and dealing with many dealer ships for months we were recommended to this one by a friend . We have bad credit that... we are trying to repair and every other place we tried and we went to many ...we either treated with disrespect once they seen our credit or sold into coming down there wasting hours of our time and being promised the world just to be let down . We came here the entire team made us feel comfortable and like family and got us into top of the line low mileage vehicles and even met our budget we can start rebuilding our credit bc of the team at this SPECIFIC basil dealership. Don't waste your time going anywhere else they have customers for life with us now
Thanks J & M we appreciate your kind review & your business! Happy driving!
I called the dealership with a starting offer on a used Elantra Coupe, the salesmen said he would take it to the lot manager and give me a callback by... 4pm the same day. Needless to say its been 2 weeks and not even a peep out of them. The car is still listed on the website but, I found my car somewhere else. Do not deal with this place unless your willing to buy as is on the spot.
Hi there, I apologize about this miscommunication, that is certainly not how we strive to treat our customers. I will elevate your complaint to mana...gement. If you are interested in speaking with us further, please feel free to contact us at firstname.lastname@example.org thank you
Matt took great care of me and was capable of getting me into a vehicle when I was denied many times before. The customer service and everyone I had experience... with there treated me so kind and were very understanding and compassionate. I would recommend them to any one looking to get into a vehicle.
Thanks Tiffany! Happy driving!