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Jamal Hayden did a wonderful job listening to what type of car I needed and ensuring that I stayed within my price point. He was friendly, provided excellent... customer service with a smile and even checked on me to ensure everything was fine after purchasing the car. Awesome Customer Service!
Hi Nicole B, we are very happy to have provided you with such a positive experience! You satisfaction is our top priority. If you have any further que...stions, please give us a call. We're always happy to help! ~Dawn Criste, Owner Loyalty Manager
The used car prices online are misleading, they will add a "recondition" fee of about $1000.00, they play games, in my opinion stay away, there are others
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would really like to speak with you mor...e regarding this matter. Please reach out to us at (301) 867-6150. We look forward to hearing from you. ~Dawn Criste, Owner Loyalty Manager
Literally the best literally dealership on the east coast. This place serves as a model for any organization looking to create the ultimate customer experience.
We are still dealing from the mess they created back in January 2019 and it is still not fixed three months later. I would not buy a car from this place.
Ms. Kellogg, we're happy that we were able resolve this matter to your satisfaction. We appreciate your business. Please call if we can be of further ...assistance to you. ~Dawn Criste, Owner Loyalty Manager
Buying from this dealership was pretty pitiful for the following reasons: 1) They knew nothing about the Nissan LEAF--a car that they have been selling... since 2011 (incompetent!); 2) They can’t legally charge more than $300 in processing fees, so they charge $1k in various other fees on top of the car, tax, title, tags, and processing fee (shady!); 3) They did not honor their car buying service offer (dishonest); 4) After we agreed on a price, and the dealership changed the price in the finance office--I reported it to the manager who ignored my calls and e-mails, the dealership ignored the Better Business Bureau (what does that tell you!?), and it took disputing my down payment for my credit card company to finally get my overpayment back; 5) They didn’t even check the VIN when ordering an accessory for me as part of the sale and it was the wrong color (sloppy!)--sound like the kind of traditional, incompetent, shady, dishonest, untrustworthy dealership your parents and grandparents complained about? Yeah, me too--and this is why companies like Carmax and Carvana are doing SO well--people hate dealing with dealerships like Nissan of Bowie.
Michael Bates, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I am trying to research you...r claims, however, I am unable to find your name in any of our systems. Please give me a call at 301/867-6124.. I am confident in our ability to reach an agreeable resolution ~Dawn Criste, Owner Loyalty Manager
We spent two hours waiting on Finance. The car did not have an SD card. Were told it would be ordered and it would arrive in 2 days. I called 3 days... later just to find out the card cannot be ordered without the car being there which no we have to ask, wh wasn't this done while we were there for 6 hours?
Mr. Foster, thank you for your feedback. I certainly understand your frustration. I attempted to reach you yesterday regarding this issue. Please give... me a call at your earliest convenience so that we can get this resolved for you. I apologize for any inconvenience this may have caused. 410/867-6124 ~Dawn Criste, Owner Loyalty Manager
Ishmael Clinton always greets me with a friendly smile when I enter the service line. . He presents himself with professionalism and knowledge of auto... servicing.. Thanks for providing excellent service!!!
Ms. Bass, thank you for taking the time to comment on your experience. We agree, Ishmael's commitment to providing top notch service to our customers ...make him an asset to our business. Please give us a call if we can be of further assistance to you. Have a great day! ~Dawn Criste, Owner Loyalty Manager
I am very satisfied with the service every time I come here. The staff is very professional, helpful, and friendly. The place is also very clean and I... also like the amenities.
Ms. Garcia, thank you for taking the time to leave a review for us at Nissan of Bowie. We're happy we could meet your expectations! Please don't hesit...ate to reach out to us if there's anything more we can do! ~Dawn Criste, Owner Loyalty Manager
Purchased a 2019 Nissan Kicks with the help of Eric Murphy. The process from start to finish was hassle-free and Eric was very attentive.
TWMEGAMONT, thank you so much for your top rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case dur...ing your visit. We wish you many miles of safe driving in your new Kicks. Please give us a call if we can be of further assistance. ~Dawn Criste, Owner Loyalty Manager
Went for my routine oil change. The staff was very nice. They were honest as well. Before checking me in for service, they informed me of the wait time... because it would be longer than usual. The free popcorn was very tasty too!!
AMORRIS-DAVIS, thanks for sharing your experience. Your feedback is very important to us. We do make some pretty amazing popcorn! We hope to see you f...or your next maintenance! ~Dawn Criste, Owner Loyalty Manager