Reviews
Write a reviewWorse Service Experience.
Worse experience ever. Stopped by (8th.Mar.23) for scheduled oil change and ended up leaving without service because staffs behavior. Had service done at Nissan of Annapolis instead with great experience and treatment. Never again.
Worse Service Experience.
Worse experience ever. Stopped by (8th.Mar.23) for scheduled oil change and ended up leaving without service because staffs behavior. Had service done at Nissan of Annapolis instead with great experience and treatment. Never again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Arif A, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (301) 867-6124 to speak to our manager directly. ~ Silvia Cartagena Owner Loyalty Manager.
When I purchase my car in 2018 the services was great now
When I purchase my car in 2018 the services was great now not so Good I have been trying to get this issue resolve for the last 7-8 months all I been hearing we going to call you back. My issues was suppose to be address from the top Manager it been 2 months im still waiting on the call. I talk with the Services Manager the parts Manager the Finance team no one has called to resolve the issue I call the dealership several times and spoke to different people none of whom would or could help
When I purchase my car in 2018 the services was great now
When I purchase my car in 2018 the services was great now not so Good I have been trying to get this issue resolve for the last 7-8 months all I been hearing we going to call you back. My issues was suppose to be address from the top Manager it been 2 months im still waiting on the call. I talk with the Services Manager the parts Manager the Finance team no one has called to resolve the issue I call the dealership several times and spoke to different people none of whom would or could help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Chell, Thank you for your feedback. I would like to personally apologize that you did not have a good experience as we aim to make sure that our customers are taken care of here at Nissan of Bowie and have a Truly Exceptional Experience, to address any concerns you have; Please call 301/867-6164 at your earliest convenience. ~Silvia Cartagena, Owner Loyalty Manager Thank You, Kind Regards, Silvia Cartagena Owner Loyalty Manager Nissan of Bowie (301) 867-6164
My experience was pleasant and accommodating, however, I
My experience was pleasant and accommodating, however, I would like to receive free oil changes for a year.
My experience was pleasant and accommodating, however, I
My experience was pleasant and accommodating, however, I would like to receive free oil changes for a year.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Ms. Harvey, please give me a call at your earliest convenience 301/867-6124. I can't commit to a year of oil changes, but I am looking into what I can do. Thanks, I look forward to hearing from you. ~Dawn Criste, Owner Loyalty Manager
I had a wonderful experience, im so happy with my car
I had a wonderful experience, im so happy with my car would definitely recommend you are in great hands!
I had a wonderful experience, im so happy with my car
I had a wonderful experience, im so happy with my car would definitely recommend you are in great hands!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Abigays7, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you for choosing Nissan of Bowie! ~Dawn Criste, Owner Loyalty Manager
Only because of Anthony!
Only because of Anthony!!! He had the patience of Job with me 😂. He was kind and made me laugh when I didn’t want to laugh. It’s was all a help for the end game. Thank you Anthony I sincerely appreciate all you have done for me 😊
Only because of Anthony!
Only because of Anthony!!! He had the patience of Job with me 😂. He was kind and made me laugh when I didn’t want to laugh. It’s was all a help for the end game. Thank you Anthony I sincerely appreciate all you have done for me 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Ms. Jones, we appreciate this feedback about the top notch service you received from Sales Associate, Anthony Vanchieri. On behalf of everyone here, I'd like to thank you for your loyalty to our business and we hope that you're enjoying your new Altima. If there is anything else that you need, please give us a call 301/867-6150. Take care! ~Dawn Criste, Owner Loyalty Manager
My experience for Anthony Vanchieri was professional.
My experience for Anthony Vanchieri was professional. From asking me questions to custom for me for my brand new car. His customer service was exceptional!! I give him 5 stars wish I could give him more!
My experience for Anthony Vanchieri was professional.
My experience for Anthony Vanchieri was professional. From asking me questions to custom for me for my brand new car. His customer service was exceptional!! I give him 5 stars wish I could give him more!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amberhall84, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! ~Dawn Criste, Owner Loyalty Manager
Amazing experience!
Amazing experience! Anthony was a pleasure, he was patient and I felt as though he had the best interest of myself and my family in mind. I would absolutely recommend Anthony and Nissan of Bowie to friends and family.
Amazing experience!
Amazing experience! Anthony was a pleasure, he was patient and I felt as though he had the best interest of myself and my family in mind. I would absolutely recommend Anthony and Nissan of Bowie to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heavenholdsme, we're happy you found Anthony and our sales staff to be so supportive during your experience here at Nissan Of Bowie. Congratulations on your new vehicle! We hope to be of service to you again in the future. Thank you and have a great day! ~Dawn Criste, Owner Loyalty Manager
I received a refund check from Nissan of Bowie for an
I received a refund check from Nissan of Bowie for an over payment of my TAG and Title fees, The check was Dated for the 13th of January 2022 and sent to me on the 5th of May 2022. The Check is past the 90 day expiration date and not valid. I call the dealership several times and spoke to different people none of whom would or could help, I asked to speak to a manager and would either get disconnected or routed to some random person who would then disconnect me. don't trust this dealership for post sales support.
I received a refund check from Nissan of Bowie for an
I received a refund check from Nissan of Bowie for an over payment of my TAG and Title fees, The check was Dated for the 13th of January 2022 and sent to me on the 5th of May 2022. The Check is past the 90 day expiration date and not valid. I call the dealership several times and spoke to different people none of whom would or could help, I asked to speak to a manager and would either get disconnected or routed to some random person who would then disconnect me. don't trust this dealership for post sales support.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Mr. Reese, we apologize for the confusion with the refund check. When it was brought to our attention a new check was cut and in your hand within the hour. We value our customers and we are trustworthy, Mr. Reese. We hope that we have earned your future business. ~Dawn Criste, Owner Loyalty Manager
Dawn, Mistakes happen. When I called the dealership multiple times, only to be connected to different people who couldn't help, and wouldn't connect me to a manager or someone who could help. This speaks volumes about your customer service. The only way this issue got resolved was by me posting on social media about the problem. Your staff needs to do better.
Anthony was a great help at getting me what I wanted at
Anthony was a great help at getting me what I wanted at the price I wanted. It was so easy to work with him and the rest of the team at this dealership. I would highly recommend Nissan of Bowie to any of my friends and family!
Anthony was a great help at getting me what I wanted at
Anthony was a great help at getting me what I wanted at the price I wanted. It was so easy to work with him and the rest of the team at this dealership. I would highly recommend Nissan of Bowie to any of my friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Srlancos0, we're happy you found our staff to be so supportive during your experience here at Nissan Of Bowie. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let everyone know about your positive experience. Have a great day! ~Dawn Criste, Owner Loyalty Manager
Thank you to Anthony for making my first car buying
Thank you to Anthony for making my first car buying experience amazing! Anthony was so caring and took his time with me. He more than surpassed my expectations. In fact he laid out my expectation from car buying in the future and I appreciate everything he did.
Thank you to Anthony for making my first car buying
Thank you to Anthony for making my first car buying experience amazing! Anthony was so caring and took his time with me. He more than surpassed my expectations. In fact he laid out my expectation from car buying in the future and I appreciate everything he did.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rednfine.lisa, we're happy to hear you had such a positive experience with Anthony and our sales team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to Anthony or a member of our team! ~Dawn Criste, Owner Loyalty Manager
