Reviews

Average Ratings

5.0
11 lifetime reviews.
  • Great experience!

    Said bye bye to my TDI and hello to a beautiful GTI! Josh and Joe and staff at Priority were awesome. Great experience!


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    Said bye bye to my TDI and hello to a beautiful GTI! Josh and Joe and staff at Priority were awesome. Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service and Sales are top notch

    I started having my vehicles serviced at Priority VW when they first opened. Over the years I have met many of the team members at Priority and ha...


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    I started having my vehicles serviced at Priority VW when they first opened. Over the years I have met many of the team members at Priority and have especially enjoyed sharing car stories and Audi/VW enthusiasm with Andy Hook in sales. Over the past 5 years he cultivated a camaraderie that finally earned him a sale this month. The process was simple, honest, and no-nonsense. I would not hesitate to purchase here again and will continue to service my vehicles here. Ryan and Savanna in VW Service have always taken good care of me and my services have been done with care by the excellent team of technicians. I met the GM, Chad Kranz this week and it is clear he runs a strong dealership. With Priorities for Life as an added bonus, I see no reason to shop or service anywhere else.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Sales Service

    I was looking for a pre-owned Toyota truck and found exactly what I was looking for at Priority Volkswagen. Salesman, Franklin Perkins took the ti...


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    I was looking for a pre-owned Toyota truck and found exactly what I was looking for at Priority Volkswagen. Salesman, Franklin Perkins took the time to listen and help me find the prefect truck. I highly recommend Priority Volkswagen because the sales staff is highly knowledgeable and has the highest service throughout the Richmond area!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service/repair

    Can't remember if I ever did a review on anybody. But I suppose priority VW deserves one from me. To start off, Most Excellent customer service! V...


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    Can't remember if I ever did a review on anybody. But I suppose priority VW deserves one from me. To start off, Most Excellent customer service! Very Nice and Curtious people to deal with. Had a Major oil leak on my car. I never wanted to take my car to a mechanic shop due to the fact that mechanics have given the name mechanic a bad name. And then taking my car to the dealership knowing that you're gonna pay more for auto parts etc etc. Well I had no choice this time. I cannot say I didn't get screwed in any way. I suppose it's a good chance I did not. Would I come back again? YES! I would! Again, Most Excellent customer service! And for the record, had to come back a second time within a week and they were very helpful, considerate, and generous! Thanks VW!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service FailureS

    I purchased a new 2015 VW Beetle in May 2015....this was my first time dealing with Priority VW...not impressed at all! Things started off well bu...


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    I purchased a new 2015 VW Beetle in May 2015....this was my first time dealing with Priority VW...not impressed at all! Things started off well but the wait to find the car I was asking for (one with a backup camera)was crazy. When I was FINALLY called to come pick up my new car (4days later) I was very excited. Another salesperson went over the car with me because mine was with another sucker. Everything looks great and guess what? No backup camera:( my heart sank and my gut told me to walk away...but I didn't...my fault. I was informed that they could have a back up camera for me if I pay for it...what? Um..NO! Long story short, after many phone calls I finally get a call from GM Ken...nice guy. He arranges for backup camera to be installed with no extra cost to me (I had really already paid for it since this is what was included in the car I had requested). Anyhoo...,mediocre camera installed not too impressed but at least I could see behind me. I gave an excellent survey because I felt that they "fixed" the problem. All was well until 2 months later I receive a letter from DMV asking if I have insurance! What?! Yes I have insurance! I start to wonder...did Priority VW call my insurance company prior to me driving off the lot??? Isn't that part if their job?? I mean I am 48 years old...I have purchased several cars...I have NEVER had this problem. Is it not against the law to drive a vehicle w/o insurance? This whole experience has been one service failure after another. I called the finance dept just to inquire about this situation, no return call!..nothing could be done now...I just thank God I didn't have an accident!!! Needless to say...I will NEVER buy from this dealership again! That's MY story and I WILL tell everyone I know how horrible my experience has been!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Zero rating

    If I could give this a rating of 0 I would. I have had an unbelievably rough 2 weeks with Priority but today topped the cake...I have only had my ...


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    If I could give this a rating of 0 I would. I have had an unbelievably rough 2 weeks with Priority but today topped the cake...I have only had my car for 10 months. I paid a lot of money for the car, and I have the engines for life, and I also paid extra for the extended warranty, for 3 years, 300k miles. I have religiously taken my car in for the oil changes. They sold me a car that they sent to auction, so I had to wait a few days to pick it up. The shortly after I had to buy new tires, then a few months after I had to get it inspected, then just a couple of months after that the struts are out, and the coils need replaced. They quoted me a ridiculous amount of money, I spent two total days waiting around for someone to talk to me, for them to tell me the extended warranty doesn't cover these issues, then for Mr Wallace to be so unbelievably rude. I am going car shopping elsewhere this weekend and will not go back home until I get a new car. They have lost both me and my husband for life, and we were repeat customers, purchasing three cars from them so far.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Experience

    This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA t...


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    This is car number 4 we have purchased from Greg Shank and will continue to purchase cars from him. We live in Western PA but go to Richmond, VA to get cars because we know when we are done, we will have received a great deal and always will get quick responses to questions. 100% Satisfaction!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellant Customer Service

    Why we buy a car from a dealer in another state...because of the excellent customer service we receive from the sales staff. We have purchased two...


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    Why we buy a car from a dealer in another state...because of the excellent customer service we receive from the sales staff. We have purchased two cars from this dealer. Would recommend this dealer to our family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Check Your VIN #

    I bought a vehicle and was told to review my personal information. No one checked the dealership's! I got home and discovered they had listed the ...


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    I bought a vehicle and was told to review my personal information. No one checked the dealership's! I got home and discovered they had listed the wrong information for my vehicle. I returned to the dealership the next morning and was informed I would have to make additional payments because the vehicle I bought was more expensive! I requested they honor the contract or take the car back. They took the car back. I had taken items out of the car because I intended to keep it. I called the next day and spoke with the sales person and asked if someone would come to my house and pick up the items and bring me a check for the additional money I had put down along with the trade in. I didn't get my call returned. I waited 2 weeks and then called 3 days in a row before I reached the Sales Manager who was totally INFLEXIBLE! Kept telling me to return the items and I'd get my money. I then called and spoke with the dealership manager. Nice man. Told me he would call me back. I waited another week and called him again and he said he had family issues. I'm sorry for his issues, but what about mine? No one fills in when he's gone? He did then offer to refund my money. Needless to say, after 3 weeks, I ended up taking the items back to get my money. I wanted the items returned and the issue closed. I live 45 minutes away!

    Does not recommend this dealer
    Did make a purchase
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  • Why I drove 94 miles for a new Jetta!!

    We live in Virginia Beach and there are several VW dealerships to choose from between VB and Chester. The reason I decided to drive 94 miles to Pr...


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    We live in Virginia Beach and there are several VW dealerships to choose from between VB and Chester. The reason I decided to drive 94 miles to Priority VW is simple. We have purchased three vehicles from other Priority stores in the past and have always been impressed. Priorities for Life and dealership's ability to beat the competition by a long way on price keeps us coming back. This time was no different. Burke was very professional, knowledgeable, and personable. He was able to effectively communicate our needs to the sales manager, Kenny who was able to work a fantastic deal. We are going to strongly recommend our friends and family to make the trip to Chester if they are looking for a VW!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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