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Reviews

Average Ratings

4.9
315 lifetime reviews. Includes reviews of Heritage Volkswagen Catonsville from DealerRater.com
  • Outstanding customer service

    We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in ou...

    Dealer Response

    Thank you for your heartfelt response Roger M. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are...


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    We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in our price range and the model we wanted. He was available by phone, email and text - now that's being available! We had to come in over a few nights for test drives, etc because of a work schedule - he was always understanding and worked within that schedule. We finally sealed the deal tonight and took delivery of the vehicle. The finance dept worked quickly (after all Lamar told them about our work and tight schedule:)) Now here's the kicker - Lamar doesn't get the "sale". As I stated in the beginning we ended with Lamar. The original sales person on night one had to be off unexpectantly and Lamar finished working with us so we could remain satisfied customer's of Russel Volkswagen. He made this a great car buying experience and working with Lamar or better known as the "Brown Bob Barker" has been outstanding!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your heartfelt response Roger M. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Lamar Blakney lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Volkswagen. Thank you again Roger M and have a great day!


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  • Ritchie is the BEST.....
    May 29, 2017

    Ritchie helped my mom and I both lease our cars and it felt great. He always made sure she felt comfortable at every level and answered all questi...


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    Ritchie helped my mom and I both lease our cars and it felt great. He always made sure she felt comfortable at every level and answered all questions with ease. I def recommend this dealership and this salesman because they were straightforward and it timely. Thanks y'all

    Does recommend this dealer

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  • Ritchie is awesome!

    I loved my Passat so much I brought my daughter to get her new Jetta!


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    I loved my Passat so much I brought my daughter to get her new Jetta!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ritchie is the BEST!!!!

    Ritchie helped my mom and I both lease our cars and it felt great. He always made sure she felt comfortable at every level and answered all questi...


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    Ritchie helped my mom and I both lease our cars and it felt great. He always made sure she felt comfortable at every level and answered all questions with ease. I def recommend this dealership and this salesman because they were straightforward and it timely. Thanks y'all

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    I had a great car buying experience. Naz genuinely wanted to help me find a car I would love. We test drove a few cars and found the one for me....

    Dealer Response

    Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Naz and the team! If you...


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    I had a great car buying experience. Naz genuinely wanted to help me find a car I would love. We test drove a few cars and found the one for me. Naz is a sincere person and salesman and I recommend him to anyone looking for a new or used car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Naz and the team! If you should have any further questions or want a little more insight on your vehicle, please don?t hesitate contact us! We would love to work with you again soon.


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  • EXCELLENT
    May 12, 2017

    I was very lucky to find Richie at Heritage Volkswagen. He is an amazing gentleman with awesome customer service skills. He went above and beyon...


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    I was very lucky to find Richie at Heritage Volkswagen. He is an amazing gentleman with awesome customer service skills. He went above and beyond to help me out and without his help, I would still be trying to buy a car. Thank you Ritchie. Heritage are very fortunate to have you in their court!

    Does recommend this dealer

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  • BRILLIANT

    I was very lucky to find Richie at Heritage Volkswagen. He is an amazing gentleman with awesome customer service skills. He went above and beyon...

    Dealer Response

    Good afternoon, Di. Heritage Volkswagen Catonsville is delighted to hear that your car buying experience was a memorable one! We are also pleased...


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    I was very lucky to find Richie at Heritage Volkswagen. He is an amazing gentleman with awesome customer service skills. He went above and beyond to help me out and without his help, I would still be trying to buy a car. Thank you Ritchie. Heritage are very fortunate to have you in their court!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good afternoon, Di. Heritage Volkswagen Catonsville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Richie was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Di for the kind, highly praised review.


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  • Richie was great!
    May 10, 2017

    Richie really helped me find what I was looking for within my budget without giving up the options I was really hoping to find in a new car.


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    Richie really helped me find what I was looking for within my budget without giving up the options I was really hoping to find in a new car.

    Does recommend this dealer

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  • Richie was great!

    Richie helped me to find just what I was looking for within my budget. He accepted my trade in and made me an offer I couldn't refuse.

    Dealer Response

    Good morning! Heritage Volkswagen Catonsville is delighted to hear that your car buying experience was a memorable one! We are also pleased that R...


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    Richie helped me to find just what I was looking for within my budget. He accepted my trade in and made me an offer I couldn't refuse.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning! Heritage Volkswagen Catonsville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Richie was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup. Thank you again for the highly praised review.


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  • Easy Purchase

    Richie was the salesman for my purchase. He patiently went through the different models of the GTI and the features included with each one. He wen...

    Dealer Response

    Heritage Volkswagen Catonsville is delighted to hear that your car buying experience was a memorable one thanks to Richie. We welcome you to stay ...


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    Richie was the salesman for my purchase. He patiently went through the different models of the GTI and the features included with each one. He went out of his way to make sure I was happy with everything. The whole process was quick and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Heritage Volkswagen Catonsville is delighted to hear that your car buying experience was a memorable one thanks to Richie. We welcome you to stay in touch so that we may answer any further questions you may have about your new GTI. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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