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Reviews

Average Ratings

4.8
Average based on 37 reviews.
  • Outstanding customer service

    We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in ou...

    Dealer Response

    Thank you for your heartfelt response Roger M. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are...


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    We started our car buying online and ended with Sales Consultant, Lamar Blakney. He showed us a vehicle (that we didn't see online) that fit in our price range and the model we wanted. He was available by phone, email and text - now that's being available! We had to come in over a few nights for test drives, etc because of a work schedule - he was always understanding and worked within that schedule. We finally sealed the deal tonight and took delivery of the vehicle. The finance dept worked quickly (after all Lamar told them about our work and tight schedule:)) Now here's the kicker - Lamar doesn't get the "sale". As I stated in the beginning we ended with Lamar. The original sales person on night one had to be off unexpectantly and Lamar finished working with us so we could remain satisfied customer's of Russel Volkswagen. He made this a great car buying experience and working with Lamar or better known as the "Brown Bob Barker" has been outstanding!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your heartfelt response Roger M. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Lamar Blakney lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Volkswagen. Thank you again Roger M and have a great day!


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  • Mark Ford

    Richie Ramkelawan was an absolute pleasure to work with. Very customer focused willing to go the extra mile to make the buying experience a pleasa...

    Dealer Response

    Greetings Mark Ford! Thank you for stopping by Heritage Volkswagen Catonsville. We work extremely hard to ensure a satisfying visit for each and...


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    Richie Ramkelawan was an absolute pleasure to work with. Very customer focused willing to go the extra mile to make the buying experience a pleasant one. If and when the opportunity arises I am certain to reach out to Richie! Thanks again Richie Mark F. 16 Jetta SEL

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Greetings Mark Ford! Thank you for stopping by Heritage Volkswagen Catonsville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you?ve provided us with exceptional positive feedback. Please ?Like? us on Facebook to stay current with our monthly specials as it would be great to see you again soon. Thank you again for taking the time to review us!


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  • Bought a new VW GTI

    Richie Ramkelawan was incredibly helpful, informative, and friendly during the purchase of my wife and my new GTI! We love our new car! Thanks R...

    Dealer Response

    Hello Nathaniel Dwyre, Heritage Volkswagen Catonsville would like to sincerely thank you for taking your time to give us a complimentary review. ...


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    Richie Ramkelawan was incredibly helpful, informative, and friendly during the purchase of my wife and my new GTI! We love our new car! Thanks Richie!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Nathaniel Dwyre, Heritage Volkswagen Catonsville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with Richie Ramkelawan and the team! Thank you again for your review.


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  • Great experience!

    Got just what I wanted in less than 30minutes! Denny is the guy to talk to he sold my mom what would be my forst vw 14 years ago and me my new one...

    Dealer Response

    Good morning Emmy! Russel Volkswagen would like to personally thank you for taking the time to write this extremely positive review. We encourage ...


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    Got just what I wanted in less than 30minutes! Denny is the guy to talk to he sold my mom what would be my forst vw 14 years ago and me my new one today all cleaned up! He even went to the trouble of setting up my phone and explaining all the features! Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Emmy! Russel Volkswagen would like to personally thank you for taking the time to write this extremely positive review. We encourage you to 'Like' us on Facebook so you may catch our in-store specials. Thank you Emmy, and be sure to visit us soon!


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  • Great experience!

    Got just what I wanted in less than 30minutes! Denny is the guy to talk to he sold my mom what would be my forst vw 14 years ago and me my new one...

    Dealer Response

    Emmy, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy y...


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    Got just what I wanted in less than 30minutes! Denny is the guy to talk to he sold my mom what would be my forst vw 14 years ago and me my new one today all cleaned up! He even went to the trouble of setting up my phone and explaining all the features! Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emmy, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new vehicle. If you should have any further questions or want a little more insight on your new vehicle as you settle in, please don't hesitate to contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


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  • Best Customer Service Anywhere

    I just purchased my third car from Russel Volkswagon and, as usual, I received the ultimate in customer service. Armando Graham and Denny Applegar...


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    I just purchased my third car from Russel Volkswagon and, as usual, I received the ultimate in customer service. Armando Graham and Denny Applegarth were outstanding. Searching their website, I found four cars I wanted to check out. They made sure the cars were there for me when I arrived and walked me through the features of each one. I decided on a Passat. I told them exactly what I wanted for a monthly payment and the length of my loan. Armando and Denny worked with me to get the payment I wanted, for the length of the loan I wanted at a great interest rate. I couldn't have been happier. Special kudos to Tony who had the paperwork ready to go and had me out of there in 10 minutes. Customer service is the most important aspect of any business and Russel Volkswagon is the best. Thank you for everything.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great dealership

    The dealership was great . I received a fair price on my trade in. Got a free pizza and a nice car.

    Dealer Response

    Russel Volkswagen appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate...


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    The dealership was great . I received a fair price on my trade in. Got a free pizza and a nice car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Russel Volkswagen appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Volkswagen for a checkup! Thank you again Scott for the highly praised feedback.


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  • Blue 2015 Honda Fit

    I found the Honda Fit I was looking for through Cars.com. Gabriel was extremely helpful; sending me photos of the car, getting it ready and holdin...

    Dealer Response

    Penny, thank you for your complimentary feedback of Russel Volkswagen. We genuinely appreciate your business and thorough review. Please remembe...


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    I found the Honda Fit I was looking for through Cars.com. Gabriel was extremely helpful; sending me photos of the car, getting it ready and holding it so I could drive the 3 and 1/2 hours to reach Russell Volkswagen in Baltimore MD to test drive it. It was well worth the trip. Gabriel and the rest of the staff at Russell were great!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Penny, thank you for your complimentary feedback of Russel Volkswagen. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!


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  • Volkswagon GTI

    We started our initial search on line. We ended up at Russell in Catonsville due to our home location. Denny was very helpful in our selection of ...

    Dealer Response

    Greetings Tom! Thank you for stopping by Russel Volkswagen. We sincerely appreciate your thoughtful review and will be sure to share your encour...


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    We started our initial search on line. We ended up at Russell in Catonsville due to our home location. Denny was very helpful in our selection of the GTI. My husband wanted a particular color and Denny searched far and wide to get him what they want. We had not bought a car in about 8 years but it was a lot easier. No back and forth with the manager. The price was in line with what we had researched on line and was willing to pay. I would recommend this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Greetings Tom! Thank you for stopping by Russel Volkswagen. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!


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  • JUST PERFECT

    VW Russel , you have a very professional staff working for you. Both Milos Kartas and Armando are very knowledgeable and a pleasure to deal with. ...

    Dealer Response

    Thank you TINNA for your thoughtful review. We are delighted to hear that both Milos and Armando were able to assist you during visit to Russel Vo...


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    VW Russel , you have a very professional staff working for you. Both Milos Kartas and Armando are very knowledgeable and a pleasure to deal with. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you TINNA for your thoughtful review. We are delighted to hear that both Milos and Armando were able to assist you during visit to Russel Volkswagen and we will certainly share your motivating response with them. As you are settling in to your new vehicle, please do not hesitate to contact us should you have any questions. We truly appreciate you taking the time to review us TINNA and we look forward to seeing you in the future!


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