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Reviews

Average Ratings

4.7
388 lifetime reviews. Includes reviews of Russell & Smith Mazda from DealerRater.com
  • Highly Recommended!

    Gilton from Russell and Smith sold me my car earlier this week. He made the process so simple. He took the time to understand my needs and got me ...

    Dealer Response

    Thank you for your recommendation! We want to make your car-buying experience with our team as easy as possible and it's so good to hear Gilton wa...


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    Gilton from Russell and Smith sold me my car earlier this week. He made the process so simple. He took the time to understand my needs and got me the car I wanted at the price I wanted. He's extremely knowledgeable and even took the time to go over everything in the car after I had purchased it. I would recommend this dealership to everyone looking to buy a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your recommendation! We want to make your car-buying experience with our team as easy as possible and it's so good to hear Gilton was able to take care of everything you needed. Please let us know if you have any other questions about your new ride. Thanks again!


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  • AMAZING CUSTOMER SERVICE
    May 14, 2017

    This has to be the best dealership I've ever been to. The staff are completely hospitalble and want to ensure that you get what you want at the be...

    Russell & Smith Mazda

    Thank you for the great review, Jodi! We are happy to hear that Gilton and the rest of our staff took such great care of you and you found the pe...


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    This has to be the best dealership I've ever been to. The staff are completely hospitalble and want to ensure that you get what you want at the best possible rate. They were able to work with me and were patient as I chose my vehicle. Gilton Huggett was my sales rep, and he was extremely personable and ensured that I wa satisfied. He asked me many question to fit my needs and took the time to explain all my features to me. Outstanding customer service.

    Does recommend this dealer
    Russell & Smith Mazda

    Thank you for the great review, Jodi! We are happy to hear that Gilton and the rest of our staff took such great care of you and you found the perfect vehicle! Thank you again and we look forward to working with you more when the time comes!


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  • Gilton Huggett - Exceptional
    April 24, 2017

    Gilton was thorough and knowledgeable about the CX9, which we purchased. He was fast and efficient throughout the process. We began the process ...

    Russell & Smith Mazda

    Thank you for the incredible review, Christine! Congratulations on your new CX9 and we are thrilled to hear that Gilton was able to help you out ...


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    Gilton was thorough and knowledgeable about the CX9, which we purchased. He was fast and efficient throughout the process. We began the process with a phone call and then did most of the preliminary work via email. He was responsive and quick during the entire process. As an aside, my husband purchased a car from Gilton 9 years prior. It was comforting to work with a known commodity and someone who obviously cares about the product he sales and the customers he serves.

    Does recommend this dealer
    Russell & Smith Mazda

    Thank you for the incredible review, Christine! Congratulations on your new CX9 and we are thrilled to hear that Gilton was able to help you out every step of the way. Our staff really enjoyed working with you and we hope you consider Russell & Smith Mazda for all of your future Mazda needs!


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  • WHAT A TEAM !
    March 2, 2017

    My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so th...

    Russell & Smith Mazda

    We're thrilled you and your husband had such an amazing car buying experience! Thank you for sharing this experience, and for your kind words towa...


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    My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so thorough in his explanations. When you deal with Gilton, you want to buy the entire dealership ! You can tell that he loves his job and it is not surprising that he is the number 1 as Mazda Sales Consultant ! Trey Bodwin is also exceptional ! He made the financial aspect of the deals absolutely painless. Stephen Rodriguez, the Sales Manager makes you feel at home and is also extremely helpful. Thank you to a formidable team !

    Does recommend this dealer
    Russell & Smith Mazda

    We're thrilled you and your husband had such an amazing car buying experience! Thank you for sharing this experience, and for your kind words towards our Sales Team! We truly are lucky to have such wonderful people at the dealership! Enjoy your new cars and let us know if there is anything else we can do for you!


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  • exelente
    December 24, 2016

    arrende un Mazda 6 y me siento muy agradecido con los trabajadores que me ayudaron a conseguir mi carro el contador y principalmente Luis Ramirez ...

    Russell & Smith Mazda

    Estamos agradecidos por su negocio y su comentarios. Nos alegramos de ayudar y nos alegramos de que su visita fuera positiva. Disfruta el Mazda 6 ...


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    arrende un Mazda 6 y me siento muy agradecido con los trabajadores que me ayudaron a conseguir mi carro el contador y principalmente Luis Ramirez muy profesional en su trabajo se los recomiendo q van a salir agradecidos muchas gracias al team Luis

    Does recommend this dealer
    Russell & Smith Mazda

    Estamos agradecidos por su negocio y su comentarios. Nos alegramos de ayudar y nos alegramos de que su visita fuera positiva. Disfruta el Mazda 6 y te veremos la pr¿¿xima vez.


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  • Buying new vehicle
    October 29, 2016

    Gilton was so thorough in explaining the features of the Mazda CX-5. He made the experience of buying a new car such a delight; what a great empl...

    Russell & Smith Mazda

    Mary, that's amazing! Gilton is such a great member of our team and we're lucky to have him. We hope that you're enjoying your new Mazda CX-5! Let...


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    Gilton was so thorough in explaining the features of the Mazda CX-5. He made the experience of buying a new car such a delight; what a great employee.

    Does recommend this dealer
    Russell & Smith Mazda

    Mary, that's amazing! Gilton is such a great member of our team and we're lucky to have him. We hope that you're enjoying your new Mazda CX-5! Let us know if there is anything else that we can assist you with!


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  • Great experience with Jordan and Peter.
    May 31, 2016

    I want to thank Jordan and Peter for helping us find a car for my 16 year daughter. They are very professional, knowledgeable and willing to work...

    Russell & Smith Mazda

    We're glad we could help you in your search, Tim! It was no trouble at all for Jordan, Peter, and our team to work with you and your daughter when...


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    I want to thank Jordan and Peter for helping us find a car for my 16 year daughter. They are very professional, knowledgeable and willing to work with you to get the best deal in town. Even though we purchased a different car somewhere else I would highly recommend them. Unfortunately they did not have the color we wanted in stock or the deal would of been made. This was my daughter's first new car and she was quite particular on the color she wanted.

    Does recommend this dealer
    Russell & Smith Mazda

    We're glad we could help you in your search, Tim! It was no trouble at all for Jordan, Peter, and our team to work with you and your daughter when you were searching for her first car. We hope you'll come back to see us again whenever you're ready for an upgrade. Thank you!


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  • Bought New Car/Traded in Old
    May 27, 2016

    As I female senior citizen without anyone to help when I buy a car, I really appreciate Russell and Smith Mazda and their staff! Probably more th...

    Russell & Smith Mazda

    We'll always be here for you! Thank you so much for trusting our team again to help you find a new Mazda that was perfect for you. If you ever hav...


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    As I female senior citizen without anyone to help when I buy a car, I really appreciate Russell and Smith Mazda and their staff! Probably more than I can express in this post. I purchased my first car in 2009 from Gilton Huggett and called him in May 2016 when it was time to do a trade. I gave Gilton my financial parameters and received a credit app via email within ten minutes so we were able to get the credit in place before I left the comfort of my home. Within 90 minutes (after a courtesy call from Luis Ramirez with financing details meeting my needs), I was at the dealership finalizing all the paperwork with Finance Director, Edgar Williford???actually, a fun experience. Everything was so easy and smooth, just like the first time with Gilton, who is a delight to work with. Over the years, I have often told Nathan Nguyen, my Service Advisor, that not only do I love my Mazda but with his help, advice, and patience, plus the performance of the service staff???these are huge reasons I will continue buying and servicing my cars at Russell and Smith. I actually enjoy the experience of buying a car with (and having it serviced by) these people! They are thorough, patient, fun to interact with, and knowledgeable about their products and the process. And that???s quite an endorsement from someone who used to get very anxious and insecure when entering a dealership. I sooo appreciate them all!!! Thanks again!!

    Does recommend this dealer
    Russell & Smith Mazda

    We'll always be here for you! Thank you so much for trusting our team again to help you find a new Mazda that was perfect for you. If you ever have any questions about your new ride, please don't hesitate to stop back in to see us. Thanks again!


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  • I bought a new mazda CX-3.
    April 29, 2016

    Gilton was very friendly and patient. I strongly recommend him and Russel $ Smith. He was very helpful answering every questions or doubt that we ...

    Russell & Smith Mazda

    We're happy to hear this feedback about your time with Gilton! Thank you for choosing to buy your beautiful new CX-3 with our team here at Russell...


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    Gilton was very friendly and patient. I strongly recommend him and Russel $ Smith. He was very helpful answering every questions or doubt that we had when we bought our Mazda CX-3.

    Does recommend this dealer
    Russell & Smith Mazda

    We're happy to hear this feedback about your time with Gilton! Thank you for choosing to buy your beautiful new CX-3 with our team here at Russell & Smith Mazda. Come back to visit us in your new ride sometime soon!


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  • Mazda CX3
    April 22, 2016

    Let???s cut the chase for reviewing salesperson (Jordan Fields) at Russell and Smith Mazda. Car buying experience from start to finish was outs...

    Russell & Smith Mazda

    Thank you so much for this stunning recommendation of Jordan and our dealership! We are so happy we could help you get into a great new vehicle an...


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    Let???s cut the chase for reviewing salesperson (Jordan Fields) at Russell and Smith Mazda. Car buying experience from start to finish was outstanding. No pressure, excellent pricing, outstanding service throughout the sale. Jordan ability to listen to her customers and willingness to go "above and beyond" place her at the top of her class. I would recommend Jordan if you are buying a Mazda.

    Does recommend this dealer
    Russell & Smith Mazda

    Thank you so much for this stunning recommendation of Jordan and our dealership! We are so happy we could help you get into a great new vehicle and make the process enjoyable. Give us a call or drop by if we can help with anything else!


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