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5 lifetime reviews.
After an unfortunate accident which totaled my car, I was on an immediate search for a new used vehicle with no financing. My research brought me to M...ike Festa, owner and operator (and mechanic) at MyHoopty.com in Watertown where I test drove a 2005 Chrysler PT Cruiser. It was my second car option and the better of the two on price, looks, and mileage, so I made a deposit. Mike was terrific as we waited for my insurance check to arrive so I could complete my payment to him. We stayed in contact via phone and email, and as a notary, he even assisted when I needed notary work done for the insurance claim to be completed. The car was clean and ready for me at pick up, with one small oversight of the headlights not being polished up (they're a bit dull). He immediately asked me to schedule a visit for that and he would also do a free oil change for me as he had neglected to complete that one item for pick up. Mike is clean cut, his office and shop are newer, clean and well maintained, and I feel this is a good reflection of the pride he takes in his business, reputation and service. Mike handled every bit of the sale with professionalism; as a single woman who knows that there are times when that means two strikes against me in business dealings, Mike was a gentleman and I never once felt I was getting the run around. Parking is a bit tight as another reviewer mentioned but overall its a personable, comfortable spot to do business in.
Just a simple thank you. Trust, honesty and integrity. I knew as soon as I walked in, this guys was a true Christian. Great car, great price, no hassl...es.
These guys are awesome! Michael is a wonderful easy going guy with a great sense of humor. He doesn't sugar coat the deal and tells you like it is. I ...was not ok with the car being sold as is so he insisted I either buy a warranty or cancel the sale. I ended up buying a warranty and like he said it was a waste of money because my baby is great!!!! It took me a bit to get the car but not because of them. I had a DMV Issue to haggle about and Michael stood by my side and helped me get it to the right DMV people once I got my paperwork correct!