I was very interested in a car. Contacted them and asked for pictures of the car was told the car was in transit and they'd send pictures as soon as i...t got to the dealership. Never heard back from them again. I checked the website and the car shows as being sold still with no pictures.
I brought a used car from them 2013. They have no pressure sale, which means the sales person don't have to push to get the bonus, they get paid by pr...oviding great service hourly. I came all the way down here from north California, and spent almost a whole day in the dealership. I am happy from when they pick me up from the public transition to have my new car super clean with a full tank of gas. I test drove serveral cars before I made my final decision, it was a fun experience.
I applied with CA motors to see if I could get lower interest than 5% which my bank approved me for. Ismael did not have the courtesy to contact me ...appropriately. I called him and he never returned my ca;l;l
I found the exact car I wanted at this dealership. It is a rare color and rare car (plum crazy purple Charger SRT). It checked off every box. The p...rice was $29.7K. I had a little less in my budget and was told there was NO wiggle room. A couple months later the price has dropped to $27.9K, well within my budget however I'm no longer in the market as I purchased a different vehicle...settled for less essentially. Thanks for not taking the time to find out my needs and for not working with me on a sure sale. You lost business, and a car sits on your lot unsold. Clearly you could have worked with me on the price a bit. I realize you have a policy but not asking questions and not finding out that I was within $1k of your asking price was a mistake.
Emailed about a Lincoln advertised. Gentleman responded quickly & told me car didn't pass their smog/safety requirements. Told him it was still listed... for sale on various websites. He apologized & later that day this car was removed as " for sale".
When I called, a person named Adam, answered the phone. He didn't identify his company, so I thought I called the wrong number. In a rude tone what he... said next was close to " This is Adam, what the hell do you want. I hung up and called backed to make sure I dialed the right number. Adam answered again, and I decided if this how they behave to get you to come in, then I'm afraid of how they will treat you when you get to their lot. 40 years dealing with the public and I haven't ever heard a sale company answer a call like Adam.
There was a car that I wanted to purchased on their site. I sent in 2 online requests and did not hear back from them. So I called and spoke to a gent...leman at Santa Ana location and he took down my car VIN# and said he will call me back to give me an estimate. Never called me back. So I went to Carmax and sold my car for 6k and bought a 2016 Honda Pilot through carmax. Avoid the haggle and poor customer service and go to Carmax. Ask for Kyle at Carmax because he really took care of me!!!
Contacted to ask about a car and never got any response! When running a business and trying to sell cars.... not responding to potential customers is ...not a good idea
It about time that this dealer BAD reviews shows up, read the reviews that other takes the time to evaluate them and be SMART by not buying from them............EVER.
Spent over 3 hours there for nothing. Sales rep has very poor knowledge of cars in general and has no idea what to do with the sales process and car r...egistration process. He had to get help EVERY SINGLE STEP of the way. I was about to write them a check and then told me they do not know how to register a car under a company. Had to walk away since I need to catch a flight back. home. Cars seem to be in decent quality, but customer service was extremely insufficient. Anyone who wants to go there...good luck.