Purchased a used car from FREDY Cars. It had a check engine light on right after lease paperwork was signed. Got in writing that they would fix it. Every... time I have taken the vehicle to be repaired the service manager tells me nothing is wrong and there’s no light on the dash and nothing is coming up on scanner. Within about 30 miles the light comes back on they get a phone call. Told to bring it back up they will look at it. Again mysteriously the light goes away. Contacted my finance company to let them know situation going on and they said to take the vehicle to the dealership for diagnostic. Which I did now they are trying to get them for fraud. By selling me a vehicle with motor issues on verge of failure and not repairing the problem. Go to any other dealership never this one.
We went to purchase a used car today in hopes of finding one that would be good for our family. I was told that they could help us out. I waited 6hrs after... being jerked around and lied to before i finally decided that this place was not as they presented themselves to be. They wasted my entire day off of work. And then had the nerve to ask me where else to do you have to be?? Umm. Anywhere but at fredy car for less that's for sure.
Clyde helped me find the best deal, thank you. They looked at my situation and said , not a problem. They found me a affordable used car.
I purchased a car from Fredy used cars in June 2019. After some health issues and being hospitalized twice my finances was suffering. The month of December... I was under the weather. I missed two calls but I called and made a payment arrangement. The following week on Thursday. I realized that they picked up my car on Wednesday. I called and I was told that they did not have a record of my phone call. I had to wait three days for the general manager Jonathan to get off of sick leave so that I pick up my car. He was unsympathetic and did not attempt to help me retrieve my car. They wanted me to pay $1500 to get my car back and I only owed $540. He lied to me and told me that my car was not at the dealership that day but when I went to pick up my belongings I was told that the car was at the repo lot. I contacted the repo lot I was told the car was at the dealership. I drove to the dealership three times to retrieve my property which was 30 miles each way. I was given a large garbage bag. Something told me to look in the bag and when I did there was a bunch of dirty kids clothes a dirty used maxi pad. I told him that that was not my bag and they went back to my car and brought back most of the things that I was looking for. I told I would be able to empty my old car out. When I got home I realized that I was missing my chargers my expensive eyeglasses and other personal effects. I contacted Jonathan and told him that I was missing my property. He called me back and said he had the same dirty bag that I opened the night before. He claimed that he had two people to empty my car and they signed off on what they collected. He stated to me if I had paid my car note on the time that I would not be in this situation. He’s right. But also if they did not lied about me not calling to make a payment arrangement I wouldn’t be in this situation. Jonathan has a black soul! Jonathan should not be in the car dealership business! Jonathan is a crook! Jonathan bragged about Repossessed 31 cars over the Christmas holidays! I wonder how many people called in like me and he still towed their cars. Jonathan Takes advantage of people who cannot afford to lose their cars! I should not have lost my car for $540. When I purchased the car there were 3 things that they were supposed to fix And they did not hold up to that agreement. I was told I had to pay for it after I was told it would be covered. I had referred a friend to purchase a car from Fredy Kia Used cars and I was supposed to get $150 referral fee but they refused to pay me because she used a cosigner. \They stole my items out of my car and refused to acknowledge it. My car was also priced $23,000 for a 2013 Kia Forte. It cost $16,000 new. The price on car gurus is $4375 for a car with the same mileage that I had. So I was overcharged $18,000. I was able to get a new car. A 2013 Nissan juke for $10,000. If you’re in the market for the car go to direct auto Houston and ask for Emily. You will get treated like a person, they will be honest with you and you will get a better deal on a car. Jonathan you will pay at some point for the things that he’s done! God don't like ugly!I want my property or to be reimbursed and I want my $150 referral fee. A copy of this complaint will be posted on every site I can find and I will be submitting a complaint to the state and the BBB.
They take your money,and sell you garbache. Do not buy there. They do not care. Not thing is their falt. Bad people. They do make things to the cars broke... afteryou buy them.They know it is garbache.
Sent Emails and called - to date no email response or no call back. I guess I would have to rate an F as I was actively looking for a specific Land Rover... they had.
After reading the reviews, being my first car purchase. I came in contact with Angel Mejia a sales man at Fredy Kia. He made me feel like I was at home.... Although it was a rainy day he never rushed me in any way and explained every step of the car buying process. They made my purchase very affordable with a low down payment! I recommend them to everyone. Me and my husband drove off in a 2008 Silverado! Thanks to the great staff at Fredy Kia!!! :-)
Came to the dealership on saturday, regarding their $500 down payment special and to my surprise everything was excellent the sales people Angel Mejia... and Jose Ramos were very helpful i wasn't looking for nothing very expensive but i ended up purchasing a 2012 used optima with no down and low payments could not be happier!
Thank you, Sergio Zubia.
very poor service drove 35 miles to there car lot only to find out the bmw 745li they advertised was in the shop. the guy confirmed our appt the same day... and help me to find there location after being lost for a half hour. i would think he know that the car was still available
I'm sorry for your experience. Please call me so we can discuss what I can do for you. 713-947-3000 Thank you, Sergio Zubia
Nice cars very friendly.. will buy again from Fredy Kia
Thank you very much. We appreciate your business and look forward to doing business with you in the future. Sergio Zubia