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Reviews

4.5
173 lifetime reviews.
  • BEST CAR BUYING EXPERIENCE

    I was an out of state buyer and I found a BMW 5 Series on their website. Beautiful car, but one problem, I was in California and they are obviousl...


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    I was an out of state buyer and I found a BMW 5 Series on their website. Beautiful car, but one problem, I was in California and they are obviously in Vegas. After many back and forth exchanges, these guys were able to not only get me financing, but they are delivering the car for me and picking up my trade! Justin and Eddie were wonderful. They gave me more on my trade than I thought I was ever going to get, and they even came down in price on their car to get me in it. They didn't have too. They had a multitude of cash buyers they could have sold too and skipped the hassle I was bringing them. CHARACTER is hard to come by in business. These men and this business is by far the only business I have had the pleasure of working with that has had an exuberant amount character, respect, and care. I am telling everyone that will listen about these folks. Amazing job you guys. Thank you so very much! Continued success!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Incredible Customer Service!!!

    Normally I would never write a review about a business that never took a penny from me, but in this case, the service demanded the review. I nee...


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    Normally I would never write a review about a business that never took a penny from me, but in this case, the service demanded the review. I needed a 4WD truck to move from Vegas to Colorado, and it had to be under $3500. Cartwright had one, but couldnt verify if it had a problem with the drive train. I had an SUV that I was going to buy because I couldnt find a truck, so when the Cartwright truck came up, I called them to find out why my bid hadnt been answered. It seems there is a lag from Cars.com to the companies. Cartwright said they had the truck, so I called the second company and told them I had found a truck. 15 min later, Cartwright calls and says the truck cant be sold, it has rear-end issues. Im really upset. Most car companies would have said "Sorry, too bad." But not Davaun Cain. He said.. "I am so sorry, I am going to call and see if I can find another truck for you." And he did. Not only did he try to find a truck, he kept in touch trying. In the end, I found one by accident when I told my regular mechanic I needed a truck. I didnt get to buy a car from Cartwright, but with that kind of care for a customer who hadnt even been on the lot??? Best be sure I will be telling a lot of people about what great care you have for your customers.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Horrible customer service

    Got there and was looking into a Range Rover. Me and my girlfriend requested to test drive and the car wouldn't even start. Guy went to get a char...

    Dealer Response

    We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We would like the chance to speak with you and hear yo...


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    Got there and was looking into a Range Rover. Me and my girlfriend requested to test drive and the car wouldn't even start. Guy went to get a charger for the battery and it never worked. all the workers were so unprofessional I would not recommend this dealer.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We would like the chance to speak with you and hear your feedback regarding your visit. Please feel free to ask for the manager. Sincerely, The Cartwright Motors Team


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