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I have purchased a lot of vehicles in my 66 years. Including police vehicles while in law enforcement. I have never driven from Maine to NH to buy a vehicle.... But, Portsmouth Ford was outstanding everyone from Yasser to the finance department took all my questions and treated them like they were the buyer. The process was great from the start. Beginning with the test drive. No one went with my wife and I. To dealing with Yasser after was just great
I scheduled an appointment with them a week in advance. When I showed up, they changed it to the day before without telling me. The work being done would... take AT LEAST 4 hours, and they said they couldn't give me a loaner car. I bought the car being worked on from them. I've gotten loaners from dealers I didn't buy my car from for work that would take 1 hour. I understand that one of the issues couldn't be done today, but that's why I planned on leaving the car until it could be done. I can't get a loaner until the work could be done, so I'd be stuck without a car for 3+ days which is rediculous. At least the waiting room is nice, which makes sense because you'll be in it for a long time while you're stuck there.
Joe, we always strive to do 100% for all of our customers so we?re disappointed to hear of your negative experience with us. Please reach out to Rick ...Gadway at firstname.lastname@example.org when you can so we can address this situation directly. Thank you and have a great day.
Just bought a new (2014) Ford Escape from Portsmouth Ford, this is my 7th or 8th car from this dealership. Also on my second truck from them. Have always... had good luck with them. They are no pressure dealers an in comparison on prices to other dealers they have the cheapest prices. They don't hit you up for extras (paper work fees) that some other dealerships do. I recommend this dealership to my family and friends. Give them a shot, look around, (they have a large inventory), then look at other places. I think you'll find Portsmouth Ford beats everyone else's deal. Their Service Department is also good, the mechanics know what they are doing. Just to be clear, I don't work there, have no relationship to them, I already bought my car, I am getting nothing for this review. Joe Lamattina Newmarket , NH
I had Eddy Frances for a sales person. I have bought a lot of cars over the years and he was the best one I have ever had. He was great friendly, funny... fast and efficient . I would buy a car from him again.
A great buying experience - Bob Brent was particularly helpful in helping us buy our F-150. The dealership is not in our local area, but with the choice... and price, it was worth the extra miles. The whole experience very positive - I highly recommend them
Thank you for the great feedback and recommendation! Congratulations on your new F-150, and please don't hesitate to reach out if there is ever anythi...ng that we can do for you!
From being met in the car lot to the last transaction, top notch professional care by Sales Consultant , Joel Purdham . It was the smoothest purchase... in my experience.
Our team is dedicated to providing top-notch service, and we're so happy to hear that your experience with Joel reflected this! If there is anything e...lse we can do to assist you, please let us know! Take care!
First time servicing vehicle and it was smooth and everyone was accommodating and polite. Very pleased with kindness of customer service.
Wesley, your positive review means a lot to us and we?re happy we could help you! It's great to hear that everything was completed to your satisfactio...n! Safe travels!
Had Bret as my salesman. He was very helpful, no pressure. Made the sale very comfortable. The car had a cracked windshield and the service department... took care of a replacement within two days. The finance department sot out the lowest rate and even called me back two days later to re-sign a contract with a slightly lower rate. All and all a very good experience. Happy with the vehicle and the price. Thanks...!
Gerald, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than hap...py to assist you! Safe travels!
I brought my car for a state inspection and they cleaned my car inside and out. You don't get service like that anymore
Amy, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class ...service that you can trust.
Lindsey took excellent care of me from the time I scheduled my service appointment through the issue diagnosis, plan for repair, and scheduling pick up... of my repaired car. She really went above and beyond to answer all of my questions and provide any information she could to help me understand the repair and set my expectations. I really appreciate her responsiveness and all that she did to help make this experience a positive one. When I need service, I will certainly be seeking her out!
It is great to hear that Lindsey went above and beyond your expectations and really helped you out! We look forward to seeing you again in the future!... Take care!